Herbert Castro

DO NOT BUY FROM HERE IF YOU LIVE OUT OF STATE. I have purchased two new Hondas from Scott Robinson. One in 2017 and the other in 2025. The difference is in 2017, I was a California resident and n I have purchased two new Hondas from Scott Robinson. One in 2017 and the other in 2025. The difference is in 2017, I was a California resident and now I currently am not. I was assured when purchasing the car that it would be an easy and seamless process that they would assist me with fully. Boy was I wrong, not only did they not send my title to the correct state that is STATED ON MY DRIVERS LICENSE, (they knew to because I did NOT pay for registration fees and they gave me a 1 way ticket to drive the car to my state to immediately register it.) I've dealt with this mess with Honda Finance company (the only group that has been willing to find a resolution for this) for now 3 months!!!!! I have not been not capable of registering for 3 months!!!!!!! Honda Finance has told me over 4 times that this was fully the responsibility of the dealership. I have spoken to the dealer manager 3 times, to be told each time that he completely does not understand the concept of transferring titles and to quote him, "he does not understand why am I am even calling because it's not my job to get the title in my correct state to register?" THESE PEOPLE SELLING YOU CARS, AND BEING THE MANAGER OF THE ENTIRE DEALERSHIP DO NOT EVEN UNDERSTAND THAT A TITLE NEEDS TO BE IN THE STATE YOU RESIDE IN TO BE ABLE TO EVEN REGISTER IT. I would not and will not ever go to Scott Robinson again, or recommend them to ANYONE. This has not only been a complete headache, but it has been a financial burden to me and has put me at legal risk for having an unregisterable car for multiple months while having multiple small children that I am not capable of driving around. All the while, Scott Robinson will not offer any help, and now will not even return my calls. More

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Purchased Honda Accord Sport Salesman Daniel Caingcoy was very helpful and knowledgeable as to the features on the 2018 Honda Accord Sport I purchased. His professionalism was sec Salesman Daniel Caingcoy was very helpful and knowledgeable as to the features on the 2018 Honda Accord Sport I purchased. His professionalism was second to none. More

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Bait and switch was done when signing contract. After buying 4 new and used cars at dealerships we purchased a new 2016 Honda Civic EX turbo but during the signing of the contract we insisted on pur After buying 4 new and used cars at dealerships we purchased a new 2016 Honda Civic EX turbo but during the signing of the contract we insisted on purchasing of a SERVICE CONTRACT but the finance representative did a BAIT AND SWITCH on us and instead included an EXTENDED WARRANTY that we did not want....I have for 6 months been calling and trying to speak to the finance manager to try and explain what happened but have not even gotten a call back!! I tried to speak to the general manager but always is told that he is unavailable and to leave a voicemail but no call back as of now!! Please be aware that this probably happens to more customers unaware that they had a bait and switch probably due to bad customer service and money... More

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I really enjoyed working with Herbert Castro!! I dread buying a new car, it has taken me 13 years to buy a new one and Herbert made me feel so comfortable, was not pushy at all. He allowed me to test dri buying a new car, it has taken me 13 years to buy a new one and Herbert made me feel so comfortable, was not pushy at all. He allowed me to test drive as many cars as I wanted and I enjoyed the whole experience; from test driving, to figuring out the deal, to actually buying the car. I would recommend Herbert to any of my friends and family! More

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I went in looking for a specific car online. The plan was for me to meet up with my boyfriend to test drive the car together, but unfortunately that didn't work out. While Kenneth was great and I would was for me to meet up with my boyfriend to test drive the car together, but unfortunately that didn't work out. While Kenneth was great and I would have made the purchase if I was the only one making the decision it was not a decision I wanted to make on my own and I was very straight forward from the get go. Once the test drive was over, we went into the office to look at the paperwork and I said I would be back tomorrow with my boyfriend and he went and got who I could only assume was his boss. While I understand they are in the business of selling cars and I can appreciate what he was trying to do, after saying that I could make the decision without the other party responsible for the financing, I felt pressured beyond my comfort level. Because of this I won't be purchasing a car from this dealership. Had they understood that I was not going to make a decision and left it at that, I probably would have been back but that kind of hard selling and twisting my words is not the kind of sales experience I'm looking for. More

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