Randy Lee

DO NOT BUY FROM HERE IF YOU LIVE OUT OF STATE. I have purchased two new Hondas from Scott Robinson. One in 2017 and the other in 2025. The difference is in 2017, I was a California resident and n I have purchased two new Hondas from Scott Robinson. One in 2017 and the other in 2025. The difference is in 2017, I was a California resident and now I currently am not. I was assured when purchasing the car that it would be an easy and seamless process that they would assist me with fully. Boy was I wrong, not only did they not send my title to the correct state that is STATED ON MY DRIVERS LICENSE, (they knew to because I did NOT pay for registration fees and they gave me a 1 way ticket to drive the car to my state to immediately register it.) I've dealt with this mess with Honda Finance company (the only group that has been willing to find a resolution for this) for now 3 months!!!!! I have not been not capable of registering for 3 months!!!!!!! Honda Finance has told me over 4 times that this was fully the responsibility of the dealership. I have spoken to the dealer manager 3 times, to be told each time that he completely does not understand the concept of transferring titles and to quote him, "he does not understand why am I am even calling because it's not my job to get the title in my correct state to register?" THESE PEOPLE SELLING YOU CARS, AND BEING THE MANAGER OF THE ENTIRE DEALERSHIP DO NOT EVEN UNDERSTAND THAT A TITLE NEEDS TO BE IN THE STATE YOU RESIDE IN TO BE ABLE TO EVEN REGISTER IT. I would not and will not ever go to Scott Robinson again, or recommend them to ANYONE. This has not only been a complete headache, but it has been a financial burden to me and has put me at legal risk for having an unregisterable car for multiple months while having multiple small children that I am not capable of driving around. All the while, Scott Robinson will not offer any help, and now will not even return my calls. More

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The customer services of Randy Lee and Sebastian Macht are excellent. They are good guides for the final decision of the vehicle that best suits the client. are excellent. They are good guides for the final decision of the vehicle that best suits the client. More

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I want to say first off my experience was the best I ever had. All the sales staff including The manager Mike Cerona were kind and patient. I would recommended them to any one who is looking to get a Honda. had. All the sales staff including The manager Mike Cerona were kind and patient. I would recommended them to any one who is looking to get a Honda. More

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Horrible If you are thinking of buying a used car do not shop here. There website says certain card are certified pre owned, when you get to the dealership tha If you are thinking of buying a used car do not shop here. There website says certain card are certified pre owned, when you get to the dealership that car is not certified pre owned and does not have the warranty. I asked the sales guy Randy Lee about honoring the website and giving us the warranty and he said no and pretty much dismissed us. I asked him if he could go speak to the manager and he said no. I would not shop here for a car! I just emailed the manager waiting to see if I will get a response. More

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Wont ever want to buy a car unless Randy Lee is our salesman Randy goes beyond the reasonable to do everything he can to address a persons concerns/needs and put them in the right vehicle. Have bought six cars Randy goes beyond the reasonable to do everything he can to address a persons concerns/needs and put them in the right vehicle. Have bought six cars through him ... and refuse to go to another dealership ... He gets the job done. More

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Recommending Randy Lee for anyone who needs a car !!!! I want to thank Randy Lee for the outstanding help and advise he gave me when I came in to look for a good used car. Being a woman I was very pleased I want to thank Randy Lee for the outstanding help and advise he gave me when I came in to look for a good used car. Being a woman I was very pleased to have Randy as my sales person. He made every effort to make sure I was happy with the car I chose, as well as researching that particular automobile to know about the ratings, the safety and how it holds up in general------ I love my car and thank Randy for his thoughtful service. I definitely would recommend Scott Robinson Honda in Torrance to everyone !!!! More

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Walked into this dealership knowing exactly what I wanted and was completely deceived and lied to. I lack sense of direction and made myself SUPER CLEAR of that single option. Sales person Kurt and I looke and was completely deceived and lied to. I lack sense of direction and made myself SUPER CLEAR of that single option. Sales person Kurt and I looked at every new 2012 CRV in the lot. We couldn’t find a single ‘model’ with GPS pre-installed. Then was told “No problem, I will have one of the techs install one *tonight* – factory unit!” I was even sold on free traffic updates via some-kind of Honda FM channel. Hours went by during negotiations. Finally locked in all the financials [75% down payment] *plus* the $1,500.00 for the “Honda” GPS. The car was submitted to the crew for “GPS” install and detail. During this time I was signing all the paperwork with Finance Manager. Another experience I will never forget ~ his office was basically an ash tray! Out of leftfield – “We will have the tech come to your house.” I have been suckered into a 3rd party GPS! It has been over three months and I still do not have a GPS! Not sure how this is even legal. I put the brakes on Legal Counseling otherwise Honda Corporation excludes themselves. Dealing with Honda directly has produced no results. The last update: “We called Scott Robinson Honda and left three messages with front desk.” Wait for it… wait for it… there’s more! I will save the rest for weekly posts on EVERYTHING that links to this dealership. I want what I was promised! More

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