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Herberto Delgado
Herberto Delgado at Volkswagen of Downtown Chicago

Herberto Delgado | Page 15

Sr Service Advisor

Volkswagen of Downtown Chicago

1111 N Clark St
Chicago, IL 60610

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4.5
315 Reviews
4.5

315 Reviews

Write a Review

315 Reviews of Herberto Delgado

December 08, 2021

Dealership Rating
Employee Rating

The service was fantastic I like the fact that they wiped my car down as well More

by RICKB5994
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
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Dec 09, 2021

Volkswagen of Downtown Chicago responded

Rick, thank you for choosing Volkswagen of Downtown Chicago, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

November 26, 2021

Dealership Rating
Employee Rating

Everything was done in a quick and timely manner, they were very professional. I would go there again. More

by oscarceja451
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Luis Tinoco, Mike Szafraniec , Adam Khamsot, Miguel Meza

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Nov 26, 2021

Volkswagen of Downtown Chicago responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

November 26, 2021

Dealership Rating
Employee Rating

Jaymi was great, friendly and very helpful. I have no complaints about any part of the visit. More

by PIXXYKAT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Luis Tinoco, Mike Szafraniec , Adam Khamsot, Miguel Meza, Jaymi

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Nov 26, 2021

Volkswagen of Downtown Chicago responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

November 16, 2021

Dealership Rating
Employee Rating

Miguel made the process of getting everything resolved as easy as it could be. I appreciated the clear and concise report of work to be done and - despite the unavoidable expense - am happy with the results. More

by gary
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Miguel Meza

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Nov 16, 2021

Volkswagen of Downtown Chicago responded

Thank you, Gary, it has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Volkswagen of Downtown Chicago, we look forward to having you as one of our valued customers for many more years to come!

November 06, 2021

Dealership Rating
Employee Rating

Terrible, I got my car back with screws not screwed back on and this under the hood not put back in place More

by COREY_198303
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
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Nov 23, 2021

Volkswagen of Downtown Chicago responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to Bill Dolan at 312-628-4848.to let him know the best way to contact you and he will reach out.

Nov 09, 2021

Volkswagen of Downtown Chicago responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to Bill Dolan at 312-628-4848.to let him know the best way to contact you and he will reach out.

November 01, 2021

Dealership Rating
Employee Rating

Very pleased with the service! I needed the tech to finish something right before closing and he did so promptly. The complimentary Lyft rides are a great touch. More

by RODERICKROEOC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Nov 01, 2021

Volkswagen of Downtown Chicago responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with Herberto and our team. Please don't hesitate to let us know if we can be of further assistance.

October 29, 2021

Dealership Rating
Employee Rating

The work was done quickly, and I was able to pick up the car before I expected. Herberto was very knowledgeable and personable. More

by Sheldon Migdal
Recommend Dealer
Yes
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Nov 01, 2021

Volkswagen of Downtown Chicago responded

Sheldon, Thank you! Herberto and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Volkswagen of Downtown Chicago.

October 26, 2021

Dealership Rating
Employee Rating

VW of DT Chicago was great. Dropped my car off before work for annual service and it was cleaned and ready to go when I got back to the dealership. Everyone was pleasant, and thorough. More

by Carl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Adam Khamsot

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Oct 26, 2021

Volkswagen of Downtown Chicago responded

It has been a pleasure serving you, Carl. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Volkswagen of Downtown Chicago, we look forward to having you as one of our valued customers for many more years to come!

October 12, 2021

Dealership Rating
Employee Rating

Service man quoted me $11,000 for service. This place is a joke. I will never be back More

by DAKOTAX22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Service

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Oct 29, 2021

Volkswagen of Downtown Chicago responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully we can get to the bottom of this.

Oct 15, 2021

Volkswagen of Downtown Chicago responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully we can get to the bottom of this.

October 11, 2021

Dealership Rating
Employee Rating

Great friendly service from beginning to end. I initially came in the evening during the week unaware I had to leave my car overnight and they gladly rescheduled. They were informative after service was c More

by JERICKISLAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Report | Print
Oct 11, 2021

Volkswagen of Downtown Chicago responded

Thank you so much for your excellent review! We are so glad that Herberto and our team had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Volkswagen of Downtown Chicago. Please don't hesitate to reach out if you need anything else.

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