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Herberto Delgado
Herberto Delgado at Volkswagen of Downtown Chicago

Herberto Delgado

Sr Service Advisor

Volkswagen of Downtown Chicago

1111 N Clark St
Chicago, IL 60610

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4.5
315 Reviews
4.5

315 Reviews

Write a Review

315 Reviews of Herberto Delgado

January 18, 2026

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Employee Rating

Great service experiences from this team. I'm on my 3rd VW being serviced here. A reason why I come back here, repeat trust working with Luis T. Also had great service with Mike S, Herberto D More

by ReddSWaggon
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Luis Tinoco, Mike Szafraniec

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September 02, 2025

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I was told 2 hours. I had to wait nearly 3 hours. I was not happy. More

by ALBAILEY
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Workmanship
Service Time
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Recommend Dealer
No

Other Employees Tagged: Luis Tinoco, Mike Szafraniec, Kelia House , Alonzo Bass

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Sep 05, 2025

Volkswagen of Downtown Chicago responded

At Volkswagen of Downtown Chicago, we strive to get the client experience to be 100%. On occasion, things don't go as planned, but we can't fix issues that we aren't aware of. So we would like to invite you to share your experience with us so we can pinpoint the issues that we need to work on, as well as the things that we got right. Please reach out at your earliest convenience so we can rectify the situation and work on eliminating the issues that you encountered. My name is Fred Borek, Service Manager of VW of downtown Chicago, and I can be reached at Fred.Borek@dtvwchicago.com or 312-628-4848. Thank you for your time!

September 02, 2025

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Great customer service and very helpful and kind staff. I will definitely return and recommend More

by WHITE_LATINA
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Recommend Dealer
Yes
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Sep 02, 2025

Volkswagen of Downtown Chicago responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

September 01, 2025

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Great service team. Alonzo is one of the best. Amazing location and great customer service. More

by Sean
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kelia House , Alonzo Bass

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Sep 01, 2025

Volkswagen of Downtown Chicago responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Volkswagen of Downtown Chicago.

August 30, 2025

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I’m not sure about the dealership but the fact that they employ such a jerk says something More

by Amazingspecimenz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Luis Tinoco, Mike Szafraniec, Kelia House , Alonzo Bass

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Sep 04, 2025

Volkswagen of Downtown Chicago responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

August 26, 2025

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Very friendly people but I sat 3 hours for an oil change, that's Ridiculous. Service salesman informed me they were behind from day before. More

by EZBNSEXY74
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Service Time
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Recommend Dealer
Yes
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Aug 26, 2025

Volkswagen of Downtown Chicago responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

August 26, 2025

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I had the best service I need while I was waiting for my car to be fixed. Thank you Downtown VW. More

by MHARDY
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Recommend Dealer
Yes
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Aug 26, 2025

Volkswagen of Downtown Chicago responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Volkswagen of Downtown Chicago. We look forward to having you as one of our valued customers for many more years to come!

August 22, 2025

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My window had a problem ! I called in and I left my car there , they ubered me home and back . They also cleaned it and charged it . Very polite and helpful! Thanks guys More

by sabrinapore853
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Davis Luckett

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Aug 22, 2025

Volkswagen of Downtown Chicago responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

August 22, 2025

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Fred B is super knowledgeable about my car. I trust him since he is direct and clear, on what has to happen, estimated cost and what has to happen in order. I like his approach a lot. Only More

by ERNESTGOMEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Luis Tinoco, Mike Szafraniec, Kelia House, Fred Borek , Alonzo Bass

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Aug 22, 2025

Volkswagen of Downtown Chicago responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

August 16, 2025

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Excellent service! Timely. Good communication. Service representatives was helpful and professional. My vehicle is running great. More

by MD.LF
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 16, 2025

Volkswagen of Downtown Chicago responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Volkswagen of Downtown Chicago. We look forward to having you as one of our valued customers for many more years to come!

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