Herman Samaniego | Page 13

My 4th Lexus & still love the quality & superb service ! I have always purchased my cars but this time was open to a lease option. This Lexus is for my 21 year old daughter and I wanted to make sure she wa I have always purchased my cars but this time was open to a lease option. This Lexus is for my 21 year old daughter and I wanted to make sure she was in a reliable safe car..The fuel efficiency was a super big plus too! I was not sure that she could afford a lease but its December to remember sale/event & we will remember this December for sure!! Herman (my longtime favorite sales guy hands down) was so patient to explain to me & my daughter all the options and situations so that we could see how affordable & effective a lease is. Thank you Herman for making this happen for my daughter first Lexus. She loves her 2015 CT200! She is on her way to building her credit & I feel that she is in the best possible safe car out on the market! I think you just found another loyal Lexus driver...my daughter :) More

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Couldn't ask for a better experience! This was my second purchase from Herman and I won't buy a Lexus from anyone else! Herman & Anita at Stevens Creek Lexus made my purchase simple & easy This was my second purchase from Herman and I won't buy a Lexus from anyone else! Herman & Anita at Stevens Creek Lexus made my purchase simple & easy! The price was awesome and the customer service can't be matched. I will buy another Lexus again when the time is right, but only from Herman & Anita. Cheers! More

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Thanks No hassle, good price. Thanks for making this a very enjoyable experience. I am a repeat Lexus customer and appreciate that you treat me with respec No hassle, good price. Thanks for making this a very enjoyable experience. I am a repeat Lexus customer and appreciate that you treat me with respect. More

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Herman Samaniego a trustworthy sales man I was introduced to Herman by a person at Lexus, as he was unable to answer my question. Herman is very knowledgeable; he spent a considerable amount I was introduced to Herman by a person at Lexus, as he was unable to answer my question. Herman is very knowledgeable; he spent a considerable amount of time explaining the pros and cons of the hybrid system. The car I ordered took four months to be made. During those four months a lot of phone calls and emails were exchanged between me and Herman. Car salesmen traditionally have a bad reputation, in my lifetime I have purchased six new cars, so I am writing from experience. However, Herman is unique and trustworthy. When the car arrived Herman spent four hours with me and my friends explaining every gadget, switch, feature, and paper work of the new 2014 LS600 hL. Herman truly wants to go the extra mile in his service for his clients. He told me to call him for any questions I may have, or write emails, or FaceTime so we both can see what we are doing. Or drive in and talk to him. The LS600 is my third Lexus, the cars are very reliable, the dealership is very courteous, and my salesman, Herman, very trustworthy. More

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Herman Samaniego My husband and I came into Lexus of Stevens Creek to do a new lease on a Lexus IS 250 - 2014. We were assigned see Herman Samanigo. He explained to My husband and I came into Lexus of Stevens Creek to do a new lease on a Lexus IS 250 - 2014. We were assigned see Herman Samanigo. He explained to me that there were quite a few Lexus IS 250's that he could show us. He asked us if there was any particular color that we would prefer. We told him we would not want Black, Red or White. After searching for what was available, he came up with several silver colored IS 250's. We were taken for a test drive. After the test drive, we were told that he would work out the best price for us, since we had been Lexus customers for the past 10 plus years. We found Herman to be extremely patient and willing to work with us on a budget that we could handle. After we had decided on a new Lexus IS 250 - 2014 and after all the paper work was done, we were given the contract and given the keys to the new IS 250. He then proceeded to explain all the features of the car. He asked us to give him a call If we had further questions about the car. When we returned home with the new car, we had a call from Herman. He was concerned if we got home safely as it was raining. That is the kind of salesman he showed us he is - definitely a person who cares about the service he gives to his clients. We would recommend Herman to our friends who may want to purchase a Lexus. Sincerely, Franklin and Pearl Lee More

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A representative from Lexus of Stevens Creek had called us regarding their exchange program, so we decided we would step into the dealership and look around. When we arrived two hours earlier than our appo us regarding their exchange program, so we decided we would step into the dealership and look around. When we arrived two hours earlier than our appointment, we were introduced to Herman who led us through the entire process. We were originally thinking about getting an RX450h and Herman was gracious enough to ask us *why* we wanted to purchase a hybrid vehicle. It's apparent that he had our best interest in mind, saving the most we could while purchasing a comfortable vehicle, so we were pleased to know that there was never any pressure to purchase the most expensive version of the RX series. Although Herman is not part of sales (on the first floor), he graciously took us for a test drive and we went to see multiple vehicles before finally deciding on one that we liked a lot. We walked out with a gorgeous vehicle and an excellent Herman has a lot of experience in this area and is extremely knowledgable. He was very very patient with us and made the entire purchasing process as easy as possible. We never felt rushed and we appreciate that we had time to think about this decision multiple times throughout our time at the dealership. -- We've been customers of Lexus of Stevens Creek for more than a decade and they are indeed the best at customer satisfaction in the Bay Area. Most people have terrible experiences purchasing a car from a dealership, but when you're getting a Lexus (which is a typically higher price than a normal vehicle you see on the street), you're paying for customer satisfaction, convenience, and a seamless experience in the purchase as well as the years after when you bring it in for oil changes and check ups. I highly recommend this dealership and brand over others you may be considering. Lexus does an extremely good job taking care of it's customers and the amount of cars and returning customers demonstrates their success. More

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My wife and I worked with Herman over the course of two years (!) or so to find the perfect car. In the end we did not end up purchasing a Lexus, but wanted to echo what others have said about Herman being years (!) or so to find the perfect car. In the end we did not end up purchasing a Lexus, but wanted to echo what others have said about Herman being great to deal with in terms of his professionalism, willingness to be flexible with appointment timings, knowledge of Lexus vehicles and consistently and politely following up. This dealership is lucky to have him as an employee. More

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Mr. Samaniego called me to review my lease status with the 2011 SUV I was leasing. He noticed that my driving habits had changed and wanted to talk to me about other options and alternatives to my existin the 2011 SUV I was leasing. He noticed that my driving habits had changed and wanted to talk to me about other options and alternatives to my existing lease. He helped me exchange my 2011 for a brand new 2014 at very little cost to me. In fact, He ended up saving me a considerable amount of money had I not made the exchange (and I am now driving a beautiful new car, to boot). Mr. Samaniego was observant, professional, polite, and friendly. I would recommend Mr. Samaniego and the Lexus Dealership highly to anyone. Patrick S. Valencia More

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I got my first car through Herman and he made the experience exceptional!!! From the second I sat down with him, I felt very comfortable because he was very informative. I did not feel pressured to experience exceptional!!! From the second I sat down with him, I felt very comfortable because he was very informative. I did not feel pressured to make any decisions, instead I felt enlightened with the facts he was giving me. He shared all of my options with me. He was truly concerned that all of my needs were met as far as what I was looking for in a new vehicle. His suggestions were great. I would definitely recommend Herman to anyone looking to purchase or lease a vehicle from Lexus Stevens Creek. More

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I did not know what to expect and was not convince that I would be getting a new car at that time. Herman, however, was not pushy, but informative. Neither was he slick; he was honest. He knows his stuff would be getting a new car at that time. Herman, however, was not pushy, but informative. Neither was he slick; he was honest. He knows his stuff and gladly shares it, no matter how long it takes. Anita was also a joy to work with. Who knew that leasing or buying a new car could be such a good experience? More

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