"Discrimination and Rude Attitude "
First, one of the Service Advisors by the name of Hernando Valencia was very rude from the beginning.
He asked me what I needed done today and I told him that the splash guard was coming down on the car and I wanted to have it fixed.
He said the splash guard cannot be fixed it must be replaced. I agreed and asked about the price. Hernando Valencia proceeded to tell me that it would be $200 or alil bit more. I agreed and handed him the car keys. As he was taking my contact info, I tried to give him my name since he asked about my phone number. He rudely said Its not your car it's your fiance's car.
I was surprised by his comment but didn't let that get to me. So I sat in the Showroom and waited. Hernando Valencia told me in advance that the wait time would be 2 hrs. So as I'm waiting I decided to take a cigarette smoke outside. As I'm smoking my cigarette, I see this very young man driving my car recklessly. I'm like that definitely cannot be the car. So I follow the young man in my car and asked him if the car was ready. The young man said yes and handed me the keys. I walked back over to Hernando Valencia's office. He basically says oh we didn't replace the splash guard, we found a cheaper alternative for you.
So in that moment I'm happy because I'm at Nissan service and of course I had faith that they would know how to fix the problem. I paid Nissan $50 for 2 screws and 2 washers. As, I'm headed home happy as lark. I hear a Loud dragging noise and my happiness turned into anger. I went back to Nissan Service frustrated and angry. Went to see Hernando Valencia to tell him what happened. He proceeds to say well we gave you the cheaper alternative because We didn't think you could afford it, because you would need to replace the front bumper. When he said that I just let my frustration out. Because how can Hernando Valencia the Service Advisor at Nissan tell me what I can and cannot afford.
In that moment I felt like he was discriminating against me 1 because I'm black 2nd because I'm a female. I left Nissan that day very very disappointed and frustrated.
Other Employees Tagged:
- Flor E Santana
very bad service they treat you with a brazenness as you are wearing a dress they treat you outrageous me for not taking my car to any place to make your oil change they treat you worse than a garbage can not be the last time I come back ..
Knowledgeable and friendly professionals who know how to give good service.Explained what was wrong and the appropriate solution. I have no problem recommending this Dealership to anyone.
"Great service department. "
- Joe 2010 Murano
Everything was done as it was promised. Hernando was very friendly and helpful. I was very satisfied with everything from beginning to end. Great job!
"Great service staff and convenient hours"
Coral Springs Nissan has friendly professional staff, convenient service hours and great customer service. They go above and beyond to provide a timely diagnosis of vehicle concerns and provide same day follow-up ensure your vehicle is returned and repaired right the first time.
The ease of making my appointment, catering to the needs of the customers whilst we wait, refresment, hot beverages etc., excellent customer service. Would recommend to friends and family.