Dealer Reviews

Find the best dealership for you.

Service Reviews

Find good folks to fix your car.

Cars for Sale

Find the right car for you.

Car Recalls

Make sure your car is safe to drive.

Back
Start your review of Hernando Valencia.
Hernando Valencia
Hernando Valencia at Coral Springs Nissan
Refer Me
not yet rated

Hernando Valencia

ASM

Coral Springs Nissan

9350 W Atlantic Blvd
Coral Springs, FL 33071

Contact Me
Call
Email

6 Reviews of Hernando Valencia

September 02, 2018

Dealership Rating
Employee Rating

"Discrimination and Rude Attitude "

- Nissansucks88

First, one of the Service Advisors by the name of Hernando Valencia was very rude from the beginning. He asked me what I needed done today and I told him that the splash guard was coming down on the car and I wanted to have it fixed. He said the splash guard cannot be fixed it must be replaced. I agreed and asked about the price. Hernando Valencia proceeded to tell me that it would be $200 or alil bit more. I agreed and handed him the car keys. As he was taking my contact info, I tried to give him my name since he asked about my phone number. He rudely said Its not your car it's your fiance's car. I was surprised by his comment but didn't let that get to me. So I sat in the Showroom and waited. Hernando Valencia told me in advance that the wait time would be 2 hrs. So as I'm waiting I decided to take a cigarette smoke outside. As I'm smoking my cigarette, I see this very young man driving my car recklessly. I'm like that definitely cannot be the car. So I follow the young man in my car and asked him if the car was ready. The young man said yes and handed me the keys. I walked back over to Hernando Valencia's office. He basically says oh we didn't replace the splash guard, we found a cheaper alternative for you. So in that moment I'm happy because I'm at Nissan service and of course I had faith that they would know how to fix the problem. I paid Nissan $50 for 2 screws and 2 washers. As, I'm headed home happy as lark. I hear a Loud dragging noise and my happiness turned into anger. I went back to Nissan Service frustrated and angry. Went to see Hernando Valencia to tell him what happened. He proceeds to say well we gave you the cheaper alternative because We didn't think you could afford it, because you would need to replace the front bumper. When he said that I just let my frustration out. Because how can Hernando Valencia the Service Advisor at Nissan tell me what I can and cannot afford. In that moment I felt like he was discriminating against me 1 because I'm black 2nd because I'm a female. I left Nissan that day very very disappointed and frustrated.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No

Other Employees Tagged: Joel Perkins

Sep 04, 2018

Coral Springs Nissan responded

Shardae, Please accept our sincerest apologies on behalf of Coral Springs Nisssan. I am very sorry to learn that your experience with us has not been satisfactory. We take full responsibility for this situation and understand your frustration. Please be assured that this type of situation will not happen again. I would personally like to discuss this issue with you. Please contact me at your earliest convenience. Respectfully, Albert Lopez General Manager alopez@csamauto.com

April 23, 2018

Dealership Rating
Employee Rating

"Oil change"

- Flor E Santana

very bad service they treat you with a brazenness as you are wearing a dress they treat you outrageous me for not taking my car to any place to make your oil change they treat you worse than a garbage can not be the last time I come back ..

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No

November 02, 2017

Dealership Rating
Employee Rating

"Smooth Service"

- Robert

Knowledgeable and friendly professionals who know how to give good service.Explained what was wrong and the appropriate solution. I have no problem recommending this Dealership to anyone.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes

October 31, 2017

Dealership Rating
Employee Rating

"Great service department. "

- Joe 2010 Murano

Everything was done as it was promised. Hernando was very friendly and helpful. I was very satisfied with everything from beginning to end. Great job!

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes

October 25, 2017

Dealership Rating
Employee Rating

"Great service staff and convenient hours"

- CSNissanFan

Coral Springs Nissan has friendly professional staff, convenient service hours and great customer service. They go above and beyond to provide a timely diagnosis of vehicle concerns and provide same day follow-up ensure your vehicle is returned and repaired right the first time.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes

October 18, 2017

Dealership Rating
Employee Rating

"Excellent Service"

- cjnissan

The ease of making my appointment, catering to the needs of the customers whilst we wait, refresment, hot beverages etc., excellent customer service. Would recommend to friends and family.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
1
1 - 6 of 6 results

Dealership Inventory (617 Vehicles)

new 2021 Nissan Altima car, priced at $26,745

2021 Nissan Altima

$26,745

new 2020 Nissan Pathfinder car, priced at $27,757

2020 Nissan Pathfinder

$27,757

new 2021 Nissan Altima car, priced at $26,389

2021 Nissan Altima

$26,389

new 2020 Nissan Pathfinder car, priced at $36,311

2020 Nissan Pathfinder

$36,311

new 2020 Nissan Pathfinder car, priced at $27,757

2020 Nissan Pathfinder

$27,757

new 2021 Nissan Altima car, priced at $26,590

2021 Nissan Altima

$26,590