Herode Chancy | Page 5

Paragon Honda responded

Thank you for your feedback! We're glad to hear that you would recommend Herode to your friends and family and appreciate his dedication in coming in on his day off. Your experience with the length of the process is noted, and we appreciate your feedback. We aim to continually improve, and your comments will help us in that regard. If you have any further concerns or suggestions, please feel free to reach out to us at Paragon Honda. We look forward to serving you again! Sincerely, Shun Rodriguez srodriguez@paragonacura.com (C) 908-316-8146 (W) 929-543-3310

Paragon Honda responded

Thank you for taking the time to share your detailed feedback about your recent experience at our dealership. We’re thrilled to hear that Mr. Chancy’s exceptional customer service and dedication positively impacted what was clearly a challenging process for you. We take great pride in his commitment to going above and beyond, and we’ll be sure to pass along your kind words to him—he’ll be delighted to know his efforts left you content with your new vehicle! That said, we sincerely apologize for the stress you encountered and for any discrepancies between the initial financial terms discussed and the final numbers. While we’re glad Mr. Chancy was able to offer incentives to help bridge the gap, we understand how frustrating this must have been after such a lengthy two-day ordeal. Your experience matters to us, and we’re reviewing your feedback internally to ensure we can deliver on our promises more consistently moving forward. We truly value your candor and your business, and our team will contact you this morning to gain deeper insights into your concerns. Regards, Brian Benstock | General Manager | 718-507-5000 Ext. 271 | bbenstock@paragonhonda.com

Paragon Honda responded

Thank you for your wonderful review, Mehmood! We're thrilled to hear about your positive experience with Herode at Paragon Honda. Providing exceptional service is our priority, and it's rewarding to know that we exceeded your expectations. We look forward to welcoming you back for your next visit! Regards, Brian Benstock | General Manager | 718-507-5000 Ext. 271 | bbenstock@paragonhonda.com

Paragon Honda responded

Thank you so much for your wonderful review! We're thrilled to hear that you had a smooth and easy experience with us at Paragon Honda. Our team strives to provide knowledgeable and patient service, and it's great to know that we met your expectations. We look forward to welcoming you back for your next visit! Regards, Brian Benstock | General Manager | 718-507-5000 Ext. 271 | bbenstock@paragonhonda.com

Paragon Honda responded

Thank you, Eliazer! We truly appreciate your kind words and are thrilled to hear that you had a great experience with our team, especially with Allison. Your recommendation means a lot to us at Paragon Honda. We look forward to assisting you again in the future! Regards, Brian Benstock | General Manager | 718-507-5000 Ext. 271 | bbenstock@paragonhonda.com

Paragon Honda responded

Thank you for your wonderful review, John! We're thrilled to hear about your great experience at Paragon Honda. It's fantastic to know that our team was able to assist you efficiently and knowledgeably. We look forward to seeing you again for your next lease! Regards, Brian Benstock | General Manager | 718-507-5000 Ext. 271 | bbenstock@paragonhonda.com

Paragon Honda responded

Thank you for your wonderful feedback! We're thrilled to hear that Herode provided you with excellent service and was able to address all of your questions. At Paragon Honda, we strive to ensure our customers have the best experience possible. We look forward to serving you again soon! Regards, Brian Benstock | General Manager | 718-507-5000 Ext. 271 | bbenstock@paragonhonda.com

Paragon Honda responded

Thank you for taking the time to share your experience, Steven! We’re thrilled to hear that the staff at Paragon Honda provided you with professional service and that your car buying process went smoothly. We look forward to seeing you again and hope you enjoy your new vehicle! Regards, Brian Benstock | General Manager | 718-507-5000 Ext. 271 | bbenstock@paragonhonda.com

Paragon Honda responded

Thank you for your wonderful review! We at Paragon Honda are thrilled to hear that you found our prices excellent and our services to be very good. Our commitment to customer satisfaction includes convenient delivery and pickup options. We appreciate your feedback and look forward to serving you again in the future! Regards, Brian Benstock | General Manager | 718-507-5000 Ext. 271 | bbenstock@paragonhonda.com

Paragon Honda responded

Thank you for your kind words! We're thrilled to hear about your positive experience with Herode at Paragon Honda. His dedication and passion for helping customers like you truly make a difference. We appreciate you taking the time to share your thoughts and hope to see you again soon! Enjoy your new car! Regards, Brian Benstock | General Manager | 718-507-5000 Ext. 271 | bbenstock@paragonhonda.com