Hollando Mathurin | Page 9

Customer service was impeccable. Everyone we dealt with was professional, courteous, and us as the customer was their #1 priority. was professional, courteous, and us as the customer was their #1 priority. More

by JENNIFER.SARGENT22 Verified Customer Verified Customer

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the experience was wonderful, very professional! the best dealer in town !! I recommend them 100% best dealer in town !! I recommend them 100% More

by maylensjs Verified Customer Verified Customer

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Bait and Switch. Today I was treated to my very first "click-bait" pricing in a very long time. This dealership offered a 2018 Tesla for $44,000, ~ $3K off of its KBB Value. I talk to the Sales Manag "click-bait" pricing in a very long time. This dealership offered a 2018 Tesla for $44,000, ~ $3K off of its KBB Value. I talk to the Sales Manager, Hollando, and say I'm interested. Ideally, I would like to buy it today. • First Red Flag: They told me they do not accept outside financing. "But, sir, I am preapproved at 1.49%." Hollando said he'd talk to the finance manager. Trying to move the deal along, I asked for the deal sheet. this is what I got: The deal sheet is headed by the car's present market value of $47,143.00. Their price, as stated on their website, is $44,000. $1,995.00 for the "Arrigo Advantage" treatment. Hollando claimed every car Arrigo West Palm sells comes with this addon. I asked what was included and got a mumbled explanation equating to some unknown type of paint treatment, anti-theft etching on the windows, protective film on the headlights... junk. The price of this service was irreversible and non-negotiable. $2,641.00 Reconditioning. This car must have needed a ton of work. Or they were getting ripped off. Subtotal - ** $48,636.00 ** So now the price for the car has climbed above KBB value with dealer add ons and overprices fluff. Taxes, fees, and sneaky line items : 199.00 Taxable Fees (Estimated). This fee is supposed to cover titling the car. 998.00 Doc Fee. This is the dealer's fee for doing the deal. Non-negotiable like the rest of the items. 3,039.98 Tax 804.45 Non Tax Fees. No one could tell me what these fees were. ALL IN, TOTAL PRICE - $53,677.43 This car could not have been purchased for the advertised $44,000 under any conditions. Belieeeeeve me, I tried. Hollando and the General Manager both communicated to me that the add ons were how they do business. Supposedly there was never a bait and switch. With the "Arrigo Advantage" and reconditioning costs, the car's price is $4,000 more than the price they advertised. In my heart, this feels like deceptive selling. My inner sense of fair and decent treatment of others is why I have taken 45 minutes out of my day to write what is quickly turning into a novel. Please do not do business with Hollando the Sales Manager / Finance Manager. He was happy to listen but told me I was dreaming if I thought I could buy the car I wanted for the price posted on their website. More

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Very good experience from start to finish. Looking forward to future business at Alfa Romeo forward to future business at Alfa Romeo More

by DANNYRANDOLPH22 Verified Customer Verified Customer

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Great service and all help us get are car including the General Manager. Very professional. Thank you Larry. Larry is a great salesmen. General Manager. Very professional. Thank you Larry. Larry is a great salesmen. More

by ronaldvelilla Verified Customer Verified Customer

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Great knowledge of all aspects of the Alfa Romeo. Staff was over the top from showing all the features in the vehicle and staying after hours to assist. Finance department was excellent too. was over the top from showing all the features in the vehicle and staying after hours to assist. Finance department was excellent too. More

by dan.ozycz Verified Customer Verified Customer

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Good service, professional staff. Good avertisment detailed pictures.,nice write up. Only nice cars on sight. detailed pictures.,nice write up. Only nice cars on sight. More

by HANS.LOFGREN128 Verified Customer Verified Customer

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I have nothing but positive things to say about sales consultant (Larry Voloshin) and sales manager ( Hollando Mathurin).They both went above and beyond to make sure that I didn't leave empty handed. Ver consultant (Larry Voloshin) and sales manager ( Hollando Mathurin).They both went above and beyond to make sure that I didn't leave empty handed. Very friendly and courteous. More

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I had a wonderful experience from Alex my sales person, to finance to the general manager. Everyone was friendly and helpful from the moment we walked in. to finance to the general manager. Everyone was friendly and helpful from the moment we walked in. More

by nancyjo2486 Verified Customer Verified Customer

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Pretty straight forward. I knew what the fees were before I arrived at the dealership. There weren't too many games being played like I’ve experienced at other dealerships. . I would definitely buy from I arrived at the dealership. There weren't too many games being played like I’ve experienced at other dealerships. . I would definitely buy from there again. More

by fertilrobert Verified Customer Verified Customer

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