Holly Hill | Page 28

Best Car Sales Experience Ever Holly Hill was terrific. She was the only person that I had to deal with. Incredible store, great layout. Easy location to get to. Places for chil Holly Hill was terrific. She was the only person that I had to deal with. Incredible store, great layout. Easy location to get to. Places for children places for adults. Even the people waiting for their cars to be services were not annoyed. Very Impressed Great inventory. All the staff seem very happy and were all extremely pleasant. More

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Great! Our previous Subaru broke down on I5, and we had it towed in to be fixed or traded in. We ended up trading it in for a new car. Holly was so helpful w Our previous Subaru broke down on I5, and we had it towed in to be fixed or traded in. We ended up trading it in for a new car. Holly was so helpful with picking out the right car and lease option, and very patient with our scheduling issues and with our toddler who tagged along. I also really appreciated Janelle’s help over the phone the night that our car broke down. She was so sweet, and answered all my questions about getting our car towed there to be looked at for fixing/trade in. We were actually closer to another Subaru dealership when we broke down, but we had our car towed up to you because Janelle was so helpful and kind! And I’m very glad we did! More

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Wonderful experience and over the top customer service We had an extended car buying experience at this dealership because of legal entanglements with our previous car manufacturer and us subsequently bein We had an extended car buying experience at this dealership because of legal entanglements with our previous car manufacturer and us subsequently being a bit paranoid about which vehicle to purchase next. We didn't start with Holly, but we were eventually connected with her and she did 95% of the entire process so i'm essentially saying it was all her. She helped my wife go through multiple vehicles and painstakingly decide on what to get. She had to repeat this process to an extent because we thought we were ready before we were actually ready the first time. By the time we came back the cars we looked at were gone. Holly happily did the whole process again and helped to find one that both my wife and I are extremely happy with which is our 2018 forester. It wasn't easy because we are both very particular people. The one we found was a closeout model that had the top trim touring package at a large discount. I wasn't even remotely expecting to get that level of trim, but we were both very happy about that and that it fit in our budget. When we bought the vehicle there were time constraints and Holly not only worked her butt off to make it work she even drove over to my house to help expedite things (twice!) and she really didn't have to do any of that and that is a level of customer service I will remember forever. In the end she enabled me to keep the schedule I wanted almost to the exact minute which in and of itself was impressive. The last thing I want to mention is the honesty and integrity of this dealership. After the purchase Holly went over the extra items like maintenance packages and other things we can add or do to the vehicle if desired. One item in particular was the invisible bra and I was iffy about adding it due to the high cost, but I did decide to purchase it. Later on one of the supervisors whose name I don't remember sadly came over and noticed the vehicle already had the invisible bra on and told Holly to adjust the invoice accordingly. Now, I mention this because that add on is very hard to notice outright hence the invisible part of the name. If the staff here were less than honest they could've very easily charged me for a new bra but for the invisible bra that was already on there and honestly I doubt me or my wife would've known the difference and that already high price point would've stayed on the invoice. I was very relieved to hear this not only for the financial savings, but it also renewed my faith in humanity and with car dealers in general since our experience before this ended in a 3 year court battle and made us paranoid of when the time would come to change vehicles. In closing, I think my wife and I made an excellent choice to purchase a Subaru since even before we've had much of a chance to "break the car in" the experience up to the point of possession has been nothing but phenomenal and I have zero negative things to say because any negatives there may have been were thoroughly addressed and we look forward to driving our Forester for many many years to come and eventually coming back when it's time to buy another vehicle. Thank you so much to Holly and the entire dealership for making this a happy event instead of a stressful one. More

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Sales over service Sales experience wasn’t bad. Better than I’ve had anywhere else. Holly made me feel comfortable. Buying something that expensive was super stressfu Sales experience wasn’t bad. Better than I’ve had anywhere else. Holly made me feel comfortable. Buying something that expensive was super stressful, but I’m loving my car. Quality of aftermarket leather was surprisingly sub par. They did fix it though. Had a little trouble with the service department at first, but they got everything figured out. More

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Looking for a Forester and went home with an Outback We truly appreciated working with Holly. She was knowledgeable and patient with my husband and I while we consider the options available at Wilsonvill We truly appreciated working with Holly. She was knowledgeable and patient with my husband and I while we consider the options available at Wilsonville Subaru. The no bull business model was impressive and that made it easy to do business. Most importantly, they amazed us more with how often they followed up with us to make sure we were still enjoying our 2018 Outback. Great customer and sales service/experience! Highly would recommend this dealership. More

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STI love We have bought other Subaru's in the past closer to home. But we had a Subaru Ambassador that suggested we come and see Holly at the Wilsonville.deale We have bought other Subaru's in the past closer to home. But we had a Subaru Ambassador that suggested we come and see Holly at the Wilsonville.dealership. We are glad that we listened. She was able to show us exactly what we were looking for and walk us through the process.. Thank you Holly for everything Daniel and Nicole Sweet More

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I Enjoyed Woeking With Holly I went to Wilsonville Subaru after finding a car online that had the features I wanted. I was greeted in a sincere and friendly manner. It turns out I went to Wilsonville Subaru after finding a car online that had the features I wanted. I was greeted in a sincere and friendly manner. It turns out that I didn't buy that car. When I told Holly this, she accepted my decision without trying to change my mind. A few days later I found a car, again online, that was a better fit. I bought this car. Holly was very helpful and patient during the purchasing process. More

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Hard working fun group Between Janelle, Holly and Jay I was amazed in the amount of care and effort they put into my needs. I live about an hour away. My phone conversations Between Janelle, Holly and Jay I was amazed in the amount of care and effort they put into my needs. I live about an hour away. My phone conversations started with Janelle, she answered all my initial questions and when I asked for pictures of the car she sent me videos! Then Holly who I've been on the phone with for about 2 days answered all my questions got me all lined up for the car I wanted. She listened to what I liked and got me the perfect car! And what is usually the hardest part (the payment) Jay made it easy and quick, he even stayed late when it took me longer to get out there. He made sure I had the best payment options that made sense for me. Overall I think these guys killed it and created some lifelong customers and guests of Wilsonville Subaru. More

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A awesome experience This was my first time at a dealership and I was very nervous and hesitant before coming in, but apon entry everyone was so nice and comforting. I kne This was my first time at a dealership and I was very nervous and hesitant before coming in, but apon entry everyone was so nice and comforting. I knew wilsonville Subaru was the place to be. After some greetings from a staff member and our dealer Holly I felt real comfortable and exited with the whole experience and it felt like there was absolutely no pressure which was huge. I am a big fan of the “no bull” way of things. I’m very happy with the new car!! More

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So easy! Thank you for the great experience today! We appreciated the “one person” sales model as it made the day more personalized and tailored to our needs. Thank you for the great experience today! We appreciated the “one person” sales model as it made the day more personalized and tailored to our needs. Holly did an excellent job introducing us to vehicles, offering options, and answering our questions. She was the first person to greet us and instantly made us feel welcomed and relaxed. She was knowledgeable and efficient with paperwork. We enjoyed the No Bull strategy because it took the pressure off and allowed us to focus on the vehicle and enjoy the experience. We knew coming in we were getting the best vehicle at the best price. Thanks again! More

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