Holly Johnson
Holly Johnson at NYE Toyota

Holly Johnson

Service advisor

NYE Toyota

1441 Genesee St.
Oneida, NY 13421

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4.9
131 Reviews
4.9

131 Reviews

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131 Reviews of Holly Johnson

August 18, 2026

Dealership Rating
Employee Rating

Service was fast and easy. They get you right in and out. Advisors are nice and friendly More

by lelight1
Service Price Transparency
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Recommend Dealer
Yes

August 13, 2026

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Great staff, it’s a pleasure to go to this dealership. I will be going back for Sevice. More

by JDMUR7
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Andrew Trombley

August 12, 2026

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Got the work done in a timely manner and answered all my questions on the vehicle More

by celtic61
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Recommend Dealer
Yes

August 06, 2026

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Ive been buying and servicing my cars at Nye for 30 years. They're top notch….courteous, friendly, honest and skilled. More

by Ldoring
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Recommend Dealer
Yes
Aug 11, 2026

NYE Toyota responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

August 02, 2026

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Great service and communication throughout the process. The work was done in a timely fashion and our customer service representative was great. I have always had a great experience at NYE Toyota More

by bootsyandangel
Service Price Transparency
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Recommend Dealer
Yes
Aug 06, 2026

NYE Toyota responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

July 29, 2026

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Always treated good. Very polite and always explained what they do. Always answer my questions. So I understand More

by DSALBANESE
Service Price Transparency
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Recommend Dealer
Yes
Aug 06, 2026

NYE Toyota responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

July 28, 2026

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I had a nice experience setting up for my first oil change since the purchase of my vehicle. It was convenient having the drop box for keys , as I couldn’t get their during business hrs for a drop off More

by lwong2
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Recommend Dealer
Yes
Jul 28, 2026

NYE Toyota responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

July 26, 2026

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Employee Rating

AI booking is disrespectful of my time, the service is almost useful, but asking question for information all provided is wasteful. The AI call center background is detracts from the experience. The More

by Dan
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Jul 28, 2026

NYE Toyota responded

Dan. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialtoyota@nyeauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

Jul 28, 2026

Dan responded

Dear Nye, thank you for your response requesting my details to resolve any issues. I did not choose to use dealerrater.com. This process was established by you to collect feedback. Your process should be thorough enough to resolve issues and contact customers without adding additional burden. Additionally, to provide feedback through your preferred method, I had to sign up with a 3rd party company— another set of terms and conditions, another company selling my information, another vulnerability for my information to be stolen. I do see a positive benefit, that force online reviews can build a large base of customer reviews/rating. If you wish to help resolve concerns, please leave contact information, and I’ll reach out. Thanks for your reply, Dan

July 17, 2026

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Very pleased with our recent service appointment. Excellent communication and support. Our vehicle had an issue after service that was addressed the very next day. Thank you! More

by cclevela
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 22, 2026

NYE Toyota responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

July 09, 2026

Dealership Rating
Employee Rating

Heather made sure my needs were met and the expected service was performed in a very short period of time. I neede a new part, it was in stock and we scheduled an appointment 2 days later and the serv More

by Grtrwomin s
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 09, 2026

NYE Toyota responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

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