Hong She

I have been buying cars for 40 years and hands-down. This is the worst experience I’ve ever had in my life. I dealt with Hong She the Internet sales person. I live in Memphis Tennessee, four hours away, This is the worst experience I’ve ever had in my life. I dealt with Hong She the Internet sales person. I live in Memphis Tennessee, four hours away, and I made it explicitly clear that I would be in a hurry when I reach the dealership and did not have a lot of time for any hoopla. My mistake. It was pouring rain that day and when I got there, they had the car pulled around in front. It was supposedly gassed up and cleaned up, but when my wife got into the car, the front passenger seat had black, holy stains all over it. There was sand and dirt in the car like it had just been returned from the beach and many dirt and scuff marks about the vehicle, I kindly ask Hong to please take it back through the detail shop and address this matter while I finish the paperwork. He and I had agreed that if I put $5000 down that I would receive a 7% interest rate. Which I did, and as I explained earlier being in a hurry I was signing paperwork left, and right. Among that paperwork, I signed a Carfax saying the vehicle had never been wrecked and many other documents. They finally brought the car back around after cleaning it up and because we were in a hurry, we got back in the car and headed back to Memphis. It poured rain, literally all day. The next morning when we were able to actually look at the car in more detail, it was discovered that the Front bumper had literally been torn off due to someone hitting something. Yes, that is correct. The car was wrecked. I immediately contacted the dealership and expressed my frustration and remedy this they said they would mail me the part and I could fix it myself because I was too far away for them to address the matter. I literally said that I would have to pay somebody to fix the vehicle properly and ask if they would mail a $200 check for someone to fix their mistake as they should have disclose the vehicle had been wrecked. If anyone had went through the detail process or the service process, it was impossible to miss the damage, bumper, and the scratches underneath the vehicle. To make matters worse when I receive my payment book I see that I was charged 7.5% interest instead of the agreed on 7% interest. I contacted the dealership and again Hong said that that was a general agreement, but the final negotiations takes place in the FBI office. I told him that I did not negotiate with an finance manager. I negotiated the deal with him and the finance manager was just supposed to put what we agreed on on paper. This did not happen and they saw an opportunity to make another thousand dollars on someone that was in a hurry and rushed as they knew I would be. When I called the dealership regarding this, they said all that I could do is refinance the vehicle. With the combination of all the oversight I was very frustrated and voiced this to the sales Hong She it was at this point he began to disengage and say that he was done with a deal, and that any problems that I have would need to be addressed with one of his sales managers whom I’ve never spoken to never met or never had any dealings with. When I reminded him that he was Mark McClarty toyota to me and the deal that I made was through him, he basically laughed it off and said he’s not the face of Mark McClarty toyota. He’s just a sales person. Needless to say I could not be more frustrated or let down in any business dealings than I am with this one. They did not deliver a cleaned $50,000 vehicle that I bought a 2025 Toyota forerunner. Between the filthy car, them covering up that it was a wrecked vehicle, and then adjusting the paperwork so they make another thousand dollars without my consent is very disturbing. Beware of this dealership and by no means what deal Hong She ever again. Enter at your own risk.! you have been warned. If I could give it a zero I would. More

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Andrew O'Connor did a wonderful job love the new car enjoyed everyone there they were a big help. We left very happy. Five stars enjoyed everyone there they were a big help. We left very happy. Five stars More

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Can’t imagine buying a Toyota from anyone else. My wife and I recently purchased a Toyota Camry over the weekend. This is the third Camry we have purchased from this dealership and each time we hav My wife and I recently purchased a Toyota Camry over the weekend. This is the third Camry we have purchased from this dealership and each time we have worked with the same sales person, Hong She. Each time we decide its time to buy I look forward to seeing Hong and working with him. How many people can say that about a car salesman? Hong as well as the dealership have ALWAYS taken excellent care of us. They are knowledgeable and they don’t play stupid games. Each time we have gotten a fair price and they have bent over backwards to make sure they have taken care of us. If you’re planning on buying a Toyota Hong is the absolute best in the business. More

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Toyota Avalon Sales person was very polite and professional. There was no “push “ to make sales. Very pleasant experience. I would recommend dealership, Help with Sales person was very polite and professional. There was no “push “ to make sales. Very pleasant experience. I would recommend dealership, Help with technology after purchase was great. More

by Carguru Sebastian Verified Customer Verified Customer

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Sold me a bad car very Disappointed with the Dealership. I bought a car two weeks ago from the dealership and I’m already experiencing car troubles. Hopefully they can very Disappointed with the Dealership. I bought a car two weeks ago from the dealership and I’m already experiencing car troubles. Hopefully they can resolve the issue More

by ISIAHW2013 Verified Customer Verified Customer

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the best ！ great！ I had the best experience shopping for my new vehicle. the sale Hong She were so knowledgeable, patient, and kind. I highly recommend Hong She, I I had the best experience shopping for my new vehicle. the sale Hong She were so knowledgeable, patient, and kind. I highly recommend Hong She, I would give he 10 stars if I could. More

by jocelyn9090 Verified Customer Verified Customer

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Best Dealership Experience! After walking out of four different dealerships, I was already frustrated when I walked into McLarty Dealership. They were AWESOME! Hong helped us loc After walking out of four different dealerships, I was already frustrated when I walked into McLarty Dealership. They were AWESOME! Hong helped us locate the vehicle we were looking for, showed us a couple of other options and helped us efficiently work through the decision process. He was highly professional, honest and knowledgeable. When he didn’t know the answer to one technical question about the vehicle, he went and located someone who did. This was a wonderful experience start to finish. More

by Jennifer Verified Customer Verified Customer

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Buying my first Toyota I definitely did my shopping around and Mark McLarty’s Toyota dealership was by far my favorite. Hong was great and gave me the feeling that I was not I definitely did my shopping around and Mark McLarty’s Toyota dealership was by far my favorite. Hong was great and gave me the feeling that I was not only buying a car but joining a family. Kami was professional and patient with me. Kentrell was understanding and helped make a stressful process enjoyable. I hope there are many good years to come with Toyota. More

by jennaywebb00 Verified Customer Verified Customer

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Awesome car buying experience Hong She was very knowledgeable and gave detailed information about the vehicles he showed us. He listen to our concerns and interest and address th Hong She was very knowledgeable and gave detailed information about the vehicles he showed us. He listen to our concerns and interest and address them accordingly. He displayed a high level of professionalism and courtesy. He was very helpful. More

by Alistair Verified Customer Verified Customer

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Pleased Customer It was a painless experience, unlike in the past. The first thing we did right was get pre-approved at our bank. I believe this saved a lot of tim It was a painless experience, unlike in the past. The first thing we did right was get pre-approved at our bank. I believe this saved a lot of time. Hong She was exceptional. I looked online the night before I came in and he contacted me after I had found the vehicle I was pretty sure I wanted. We arranged for me to meet him the following day. When I came in he had the vehicle there waiting for me. We drove it and we talked and I told him I would be back because I had also made an appointment to check out another vehicle. After the driving the other vehicle, my wife said she like the Highlander a lot better. I called Hong She and we set up another appointment later that day, because we had to pickup kids from school. Later I met with Hong and finalized the deal. More

by GORDON_KRUEGER Verified Customer Verified Customer

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