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Ted Britt 4life Was looking for a car while visiting in Texas with my wife, I came across an internet "SPECIAL" that was quite the deal at Ted Britt Chevrolet in Ste Was looking for a car while visiting in Texas with my wife, I came across an internet "SPECIAL" that was quite the deal at Ted Britt Chevrolet in Sterling,VA. Amazing you can shop for a car halfway across the country while on vacation! Set up an appointment with Hook Pagnotta to see it and it was a done deal. Easy as 1-2-3! As I hadn't bought a ride in over a decade I was a little nervous admittedly however Hook assured me that we would get'er done and drove off with a brand new Camaro! Kudos to Paola and Omar for such a pleasant experience as well. Hats off to the Ted Britt for Life program which has many added benefits for the customer such as free oil changes for the first two years.....wow!!! Thanks Guys! More

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Best Car Buying Experience We found the car we like on their website, they quote us the price exactly advertise on the website, and very pleasant, honest and efficient process. We found the car we like on their website, they quote us the price exactly advertise on the website, and very pleasant, honest and efficient process. More

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slow to no follow up Tried to buy a Silverado 2500HD at Ted Britt. Initial demonstration was professional. Took my trade to the dealership on a second visit, I followed Tried to buy a Silverado 2500HD at Ted Britt. Initial demonstration was professional. Took my trade to the dealership on a second visit, I followed up to see if they had established a value due to very slow follow up. Received an e-mailed sales/trade-in offer at 4pm on Sunday afternoon. Called back on Monday morning to speak with the initial salesman, his day would not start until 1pm. Called back at 2pm, sales advises me someone is looking at "my truck". I replied ok, please call me back. Waiting...........no call back Monday afternoon, or Tuesday.......I buy a truck at a competing dealership My complaint is that the sales team, in my opinion did not coordinate their efforts, did not take my interest seriously and did not follow up in a timely manner. I commuted 1 hour each way on two different occasions and in retrospect it was a waste of time. I do not believe this is the type of service that the ownership of Ted Britt would be proud of. More

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The right car and the right time. Purchased a beautiful Chevy Silverado for reasonable price. Sales personal were friendly and management went the extra distance to help us with worki Purchased a beautiful Chevy Silverado for reasonable price. Sales personal were friendly and management went the extra distance to help us with working out a deal. Very much appreciated. More

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The moos kindest of all Went on line and ask for a quote and got a call first thing the net morning. Answered a few Questions and got a call back in thirty minutes with a pri Went on line and ask for a quote and got a call first thing the net morning. Answered a few Questions and got a call back in thirty minutes with a price on the vehicle . Went to the dealer ship and all honesty I received the red carpet treatment. Hook took my wife and I on a tour of the building and departments . In forty five years I have never got the treatment like I got from the whole team at TED BRITT CHEVROLET>. Thank you all again More

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Best new vehicle purchase experience ever!!! I was internet searching for a new 2500 HD Silverado and found 2 at Ted Britt Chevrolet that had the exact equipment that I was looking for. My first I was internet searching for a new 2500 HD Silverado and found 2 at Ted Britt Chevrolet that had the exact equipment that I was looking for. My first color choice was Summit White and 1 of the 2 trucks was Summit White! I made my first contact with Angel who is Ted Britt's Sales Mgr. Within a 5 minute phone call we had a price agreement that saved me $916 over the best price I received from any of my local Chevrolet dealers. Without even seeing my trade in, Angel even went so far as to agree to a trade value that matched the best offer any local dealer had offered. Once Angel and I agreed to price, he turned the transaction over to a great salesman named Hook. Hook and I exchanged several emails and set up a date to make the purchase. We made a 4 hour (one way) drive to purchase the vehicle on a Sat morning. Our new truck was ready when we arrived and much of the paperwork had been completed in advance. Hook insisted he and I take the truck on a short test drive while my wife chose to relax in the show room. Upon our return Hook went over items such as SiriusXM, OnStar, MyLink, etc. He gave us good advice on what to do as well as what not to do regarding optional services. Once all that was done, Hook turned us over to Omar in the Business Office. Omar was ready for us as well. We spent about 30 minutes signing all the paperwork, but half that time was spent talking about family and things we had in common. My wife and I really felt at ease with Omar and could sense what a dedicated family man he is. By the time we finished, I was wishing we could stay an extra day and attend his son's 7th birthday party which was planned for the following day. My wife and I knew it was going to be a special day for Omar & son and it would have been fun to witness the special day that dad & son were getting ready to share. There were several options that Omar offered us, however, he presented them with good advice and without the high pressure sales pitches so commonly used by the business/finance reps at many dealerships. The entire purchase process took about 2 hours and half of that was just casual conversation. Angel, Hook, and Omar were a true pleasure to deal with. I've purchased over 20 new & used cares over the years and most have been time consuming business transactions that you had to be very cautious about every step of the way. These 3 professionals got everything right the first time and actually put the fun, joy, and excitement back into buying a new vehicle! All 3 are the kind of people you actually enjoy sitting across the desk from. I felt as if their handshake was as good as a written contract. All in all, it was a great transaction and a very pleasant day. It was about a 12 hour day for us with the drive, but well worth it. I'd do it again without hesitation. My wife and I would like to express our deepest thanks to Angel, Hook, and Omar for making this a pleasurable purchase. BTW, neither my wife nor I have ever named a vehicle in our lives. Our beautiful new white 2500 HD seems quite special and is now part of our family and most deserving of a name of her own. She has been officially named "LOLA"! On the way home we kept the XM radio on the 50's & 60's channels. Maureen and I were both singing along to some great oldies which we've NEVER done before! It was a really fun day for us! I can sense that Lola, Maureen, and I are going to have some great times in the future and we are sure looking forward to some road trips together. Lola says she really looks forward to hitch up the new RV and hittin' the road! Thanks again to all. With our kindest regards, Tim, Maureen, and Lola. More

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Incredibly accommodating and knowledgable! I'm not sure I've ever had a car buying experience that was so easy and went so smoothly! Every question was answered as quickly as I could ask it. I'm not sure I've ever had a car buying experience that was so easy and went so smoothly! Every question was answered as quickly as I could ask it. Jason went out of his way to accommodate my every request. I wouldn't hesitate to purchase another car from this dealership! More

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Smart, fast thinking, accessible team My Toyota was dying, blown head gasket, soda can of antifreeze a day needed, no heat. Earlier bought 2 Saturns from Hook at Saturn of Fairfax (Chris T My Toyota was dying, blown head gasket, soda can of antifreeze a day needed, no heat. Earlier bought 2 Saturns from Hook at Saturn of Fairfax (Chris Thomas there and now here also a great team player). Gave me a great deal on the Saturn trade in last year here at the Britt. He was now put on the look out for replacement for my Toyota, and Michele (on the internet team) called and told my daughter who answered that they found the car. My daughter told me near the end of the day and I called right away. Michele and Angel stayed in contact to get me there. I decided on the second school snow day this week that I was on my way there. I saw the car and said OK. "Don't you want to test drive it?" "Nope Hook, I'll take it" (these guys are great, I knew it's good-then Donald got a great loan, less than I requested per month. And when I drove it home, I knew I found a great deal and a great team, led by (an) Angel! More

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Outstanding AGAIN! I have dealt with "Hook" and Jason now on 3 new trucks within the year and each and every time they go way beyond the call of duty! Sterling Chevy has I have dealt with "Hook" and Jason now on 3 new trucks within the year and each and every time they go way beyond the call of duty! Sterling Chevy has won my business. More

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Smooth Everything went smooth- up front lease (payments paid in advance) was an option I was unaware of- reduces the overall cost of the lease over the le Everything went smooth- up front lease (payments paid in advance) was an option I was unaware of- reduces the overall cost of the lease over the length of the term- made all the difference in my decision to purchase. Everyone I dealt with was top notch especially the sales consultant. Thanks. More

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