Huber Kufel
Huber Kufel at Gregory INFINITI

Huber Kufel

Service Manager

Gregory INFINITI

1205 S Milwaukee Ave
Libertyville, IL 60048

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4.1
8 Reviews
4.1

8 Reviews

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8 Reviews of Huber Kufel

February 08, 2026

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Employee Rating

I have appointment for oil change. We waited for a long time. Did not informed us that they have to order filter. Almost 2 hrs to finished More

by lizamcdinnes
Recommend Dealer
Yes
Feb 09, 2026

Gregory INFINITI responded

Liza, we're sorry to hear about your service experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

February 04, 2026

Dealership Rating
Employee Rating

Great experience with this dealership. Betsy gave me a very fair price and made the whole process easy and stress-free. I also really appreciated that they gave me a ride, which was a big More

by valferofsst
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Betsy Garcia

Feb 04, 2026

Gregory INFINITI responded

Thank you for sharing your positive service experience with your INFINITI QX60. We’re glad Huber provided transparent pricing and a stress-free process, and that the shuttle ride made things convenient. We appreciate your recommendation and look forward to serving you again.

January 27, 2026

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Employee Rating

My service appointment took a lot longer than expected- 3 hours turned into 5 hours. More

by janet-stich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Betsy

Jan 27, 2026

Gregory INFINITI responded

Thanks for sharing your thoughts about your experience. We appreciate your business, Janet, and hope to see you again soon!

January 22, 2026

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Employee Rating

I brought my car to have it checked due to a sound I was hearing. After spending $240 on a diagnostic, I was told that due to oil sludge in the engine that I needed a new engine at the cost of $22,000. Be More

by ahecht
Recommend Dealer
No
Jan 25, 2026

Gregory INFINITI responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

January 19, 2026

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Employee Rating

Had a new tire change done at Gregory Infinity in Lieberty, IL and the experience was excellent. The team was quick, professional, and clearly knew what they were doing. Everything was explained clea More

by Kenny Lanky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 19, 2026

Gregory INFINITI responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Gregory INFINITI.

January 08, 2026

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Employee Rating

I have always had a positive experience with this dealership. Excellent service and responsive staff. The sales representatives are not high pressure and are friendly. More

by helen.ristov
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 08, 2026

Gregory INFINITI responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Gregory INFINITI. We look forward to having you as one of our valued customers for many more years to come!

January 07, 2026

Dealership Rating
Employee Rating

I had no problems! The service was perfect! I will continue to use this service. More

by christiansen_b
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 07, 2026

Gregory INFINITI responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

January 01, 2026

Dealership Rating
Employee Rating

As usual, great customer service! Very professional and courteous. From setting an appointment to responding. More

by dondi.cruz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 01, 2026

Gregory INFINITI responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Gregory INFINITI!

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