Hugh Lipscomb

I highly recommend Prestige Auto Mall. They are the best dealership to purchase a vehicle from. Hugh and Tyler made my experience flawless when I bought my dream car. They were very knowl They are the best dealership to purchase a vehicle from. Hugh and Tyler made my experience flawless when I bought my dream car. They were very knowledgeable, friendly and went above and beyond along with going the extra mile with providing updates and answered all of my questions for my out of state purchase. An overall great communication and outstanding teamwork. I will return for my next purchase. More

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Absolutely honest and transparent. Hugh ensured a quick and effortless process. It has been over a year and 40k miles and I've only had to change the oil. Hugh ensured a quick and effortless process. It has been over a year and 40k miles and I've only had to change the oil. More

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I purchased a Volvo XC60 from this group that was marketed as having heated seats. I noticed a few days after purchasing the car that the drivers side heated seat is not working. It has taken me 3 we marketed as having heated seats. I noticed a few days after purchasing the car that the drivers side heated seat is not working. It has taken me 3 weeks of calling to get a Sales Manager to speak with me, they have failed to return my calls each time. As of now they are claiming their service record shows the seat was working and because it is sold "as is" they cannot do anything for me. I am sad to say my experience has been frustrating throughout the entire process of purchasing this car. - It took around 4 hours to get the paper work done. - The salesman talked up their extended warranty only for me to see it was an extra $3000+ on top of the sale price of the car after they had drawn up the financing documents. - I asked for the car to be detailed before I left, it appeared only the cup holders were cleaned out. - The air pressure in the tires was not checked, they were all 10-15psi under the recommended pressure when I got home. - I had to top of the engine coolant and washer fluid within a few days of purchasing - I have yet to have them return my call, I've had to call again each time to get someone on the line. More

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