Tyler Lipscomb

I purchased a Volvo XC60 from this group that was marketed as having heated seats. I noticed a few days after purchasing the car that the drivers side heated seat is not working. It has taken me 3 we marketed as having heated seats. I noticed a few days after purchasing the car that the drivers side heated seat is not working. It has taken me 3 weeks of calling to get a Sales Manager to speak with me, they have failed to return my calls each time. As of now they are claiming their service record shows the seat was working and because it is sold "as is" they cannot do anything for me. I am sad to say my experience has been frustrating throughout the entire process of purchasing this car. - It took around 4 hours to get the paper work done. - The salesman talked up their extended warranty only for me to see it was an extra $3000+ on top of the sale price of the car after they had drawn up the financing documents. - I asked for the car to be detailed before I left, it appeared only the cup holders were cleaned out. - The air pressure in the tires was not checked, they were all 10-15psi under the recommended pressure when I got home. - I had to top of the engine coolant and washer fluid within a few days of purchasing - I have yet to have them return my call, I've had to call again each time to get someone on the line. More

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I bought an Infiniti QX 60 and it was an awful experience. I already reviewed that portion. I’m at the garage today and while it’s on the list, they show me where it’s rusted underneath and a sect experience. I already reviewed that portion. I’m at the garage today and while it’s on the list, they show me where it’s rusted underneath and a section had been previously welded. They’re currently trying to find the source of a power steering leak, and they haven’t even checked the fuel pump, the transmission, because it hesitates when driving and changing gears, haven’t checked the brakes or the oil yet. Will update again about the lemon I was sold that this dealership won’t take back. Remember they’ll tell you get a six month warranty you’re required to buy for an additional $399 though a separate company and it only covers Powertrain only. This is my worst experience ever in my life buying a vehicle. This place is a rip off. They lie and they are shady. More

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Let me start by saying that my car buying experience at Prestige Auto Mall was made truly remarkable, thanks to the exceptional assistance of Jesse Bauer. From the moment I stepped foot into the dealership Prestige Auto Mall was made truly remarkable, thanks to the exceptional assistance of Jesse Bauer. From the moment I stepped foot into the dealership until the day I drove off in my new car, Jesse's professionalism, attentiveness, and overall greatness exceeded my expectations. Jesse not only helped me find the perfect car, but he also made sure I felt comfortable throughout the entire process. His friendly demeanor and genuine enthusiasm for helping customers were evident from our first interaction. He took the time to understand my needs and preferences, patiently addressing all my concerns and providing valuable insights. What impressed me the most about Jesse was his extensive knowledge of the vehicles available at Prestige Auto Mall. He guided me through the vast inventory, highlighting the features and specifications of each car we explored. His expertise helped me make an informed decision, ensuring that I found a vehicle that perfectly matched my requirements. Throughout the entire process, Jesse was incredibly transparent and honest. He provided me with all the necessary information about the cars I was interested in, including their history, maintenance records, and any potential concerns. I never felt rushed or pressured into making a purchase, as Jesse genuinely wanted me to be satisfied with my choice. When it came time to finalize the purchase, Jesse made the entire process smooth and effortless. He took care of all the paperwork, ensuring that everything was in order and that I understood each step along the way. His attention to detail and organizational skills made the transaction hassle-free and enjoyable. I cannot express enough gratitude for Jesse's exceptional customer service. He truly went above and beyond to make my car buying experience memorable. Thanks to his expertise and dedication, I am now the proud owner of a car that exceeds my expectations. If you are in search of a salesperson who will make your car buying experience comfortable, enjoyable, and stress-free, I wholeheartedly recommend Jesse Bauer at Prestige Auto Mall. He is a true professional who genuinely cares about his customers' satisfaction. Thank you, Jesse, for your outstanding assistance and for making my car buying experience truly great. You have earned my highest recommendation, and I will definitely be referring my friends and family to you in the future. More

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Not honest, once he got your money they don't know you, missing Parts, Don't buy a warranty from them, they tell you full coverage and is not the tag an additional warranty without asking you and rushing missing Parts, Don't buy a warranty from them, they tell you full coverage and is not the tag an additional warranty without asking you and rushing you to sign the papers. I rejected the additional Auto warranty and they are pocketing my refund. this is theft. I got my JEEP A MONTH AFTER I PAID FOR IT AND IS MISSING THE TRUNK HARD COVERm they won't give me another, whereas theJEEP ran me 23k Don't trust them More

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