Hughes Honda Service | Page 19

One Star service at a Five star price Over and Over again I am writing this in reference to a recent appointment my wife made to your service department June 6, 2013 at 8:30am. I was very frustrated and extr I am writing this in reference to a recent appointment my wife made to your service department June 6, 2013 at 8:30am. I was very frustrated and extremely disappointed with the events that unfolded. Here is a bit of background about my family. Since 2005, we have purchased 5 Honda vehicles (2 Odysseys and 3 Civics). None of these have come from Hughes. For whatever reason, Hughes always seems to find away to bungle even basic customer service issues. Therefore, I take my business to Walsh in Macon or buy from 5-star Nissan in Warner Robins. I'm not crying over spilled milk, but one example was last year when I traded my (per Walsh dealership) low mileage, excellent shape, 2005 Infiniti G35 for a new Civic. Walsh gave me $12,600 for my vehicle. Hughes started and finished at $9,100. I have tried with every Honda purchase to give Hughes the opportunity to have my business and Hughes has consistently proved they do not need/want my business. Therefore, I will look elsewhere for my next vehicle purchase. So my latest dealing with Hughes emphatically demonstrated why I will never give Hughes any of my repair/warranty/vehicle purchase business. My 2010 Civic runs like a champ and I love it. As a matter of fact, my family just took it to the beach 31 May to 2 June. No issues until 4 June. I noted my horn not working properly and as I am still under 36,000 miles (35,350) to be exact, I scheduled an appointment to have the horn replaced under warranty, or so I thought. I was informed that even though I purchased the car used from 5-star Nissan and with an extended warranty that ran in conjunction with the original factory warranty, the initial owner of this Civic had purchased it 31 May 2010 and it was now 6 June 2013 so the factory warranty was no longer valid by 4 DAYS. Hughes offered to repair the Civic at out of pocket cost to me. Uh, not just NOOOOO but, a resounding HECK NOOO!!! The Service Department tried several times to smooze my wife into letting their mechanics fix it, even if we just paid for the horn. A little research from Honda shows this horn to cost approximately $37 MSRP from Honda e-Store. My deductible from 5-star Nissan on my extended warranty is $100. With the many attempts Hughes has had to satisfy and potentially gain a lifelong customer, they have failed miserably in all facets, from the sales persons, the finance managers, right through to the service department each and every time. So, the ending to this complaint that I hope reaches Honda headquarters, whom I will also email this to, boils down to the fact, based solely off principles,I would rather pay 5-star Nissan my $100 deductible to fix my horn that ran out of warranty 4 days past factory limits than pay Hughes just the cost of a new horn which is 2/3 less expensive. All the poor examples on display as part of Hughes business model has led to this decision and will ensure I refuse to do any business; warranty, repair, or car buying from them from now throughout the future. This warranty issue was "the straw that broke the camel's back" for me. It is ashamed that for all the great joy in owning a Honda vehicle or three as I do now, I would rather travel 30 miles to the next town (Walsh Honda, great service and people) than give the only local Honda dealership in Warner Robins, Georgia any of my business. Who knows? Maybe, this will set off some alarm to the poor business practice(s) Hughes employs while attempting to coax the 16,000+ of us working at Robins Air Force Base either in a military or civilian capacity or as a retired military member, as I am, that maybe Hughes should rethink and restructure their business model to better serve the community Hughes calls home. At this point, I assume the general manager or someone of authority will attempt to downplay the situation, and that is fine. My business is going elsewhere anyway, but hopefully this enlightens those who are thinking of giving Hughes their business. Walsh Honda is the epitome of great service, great staff who will work with you to ensure your experience reflects what Honda has come to symbolize. Sincerely Tim Harrell retired Air Force -- Thank You Sincerely, Timothy D. Harrell Cell Phone: (478) 960-5599 Home Phone: (478) 218-0701 Email: timharrell44@gmail.com P.S. noted that my review was removed not too long after being published last year. I'm not sure DealerRater is an unbiased third party to these reviews and their publications. So I will continue to check and see and if need be, continue to post the above comments each time they are removed at the bequest of an offended entity. Also, Hughes managers, since this original publication last June, I have purchased a Honda Odyssey Touring and a used Mazda CX-9 without so much as glancing Hughes' way on my way past y'alls car lot each day. So counting, that is 6 Hondas and 2 other makes in 9 years that you all have not benefited a penny from. As with the last time I posted this, I expect a manager will attempt to gloss over the situation and maybe even want me to contact them personally to iron out the issues I have experienced with Hughes as other dealerships attempt to do. Don't waste your time nor mine. The impressions you have left time and again with the rancid service provided will not be overcome. I am only trying to save a potential car buyer time, money, and piece of mind directing them elsewhere (Walsh or Gwinnet Place Honda) for whichever he/she seeks. More

Report | Print

it was so wonderful & hassle-free! i would definitely recommend your branch to my friends! love my new car,i would say its a head turner :) recommend your branch to my friends! love my new car,i would say its a head turner :) More

Report | Print

My wife and I travelled 4 hours to look at a 2014 Accord. The deal was made through USAA buying service. Hughe's even beat the USAA quoted price with a smile. They had the car and color choices I wanted, The deal was made through USAA buying service. Hughe's even beat the USAA quoted price with a smile. They had the car and color choices I wanted, something my local dealer did not. What a great selection of vehicles. Jim (with the hat) was fantastic to work with and is very knowledgable of the vehicles he sells. The entire staff at the dealership were very pleasant and they stayed late to take care of us. The work promised by the service department was done and the Accord was detailed and ready to roll! I highly recommend a trip to Hughe's Honda. More

Report | Print

Fast,efficient, and effective service! The service technician was able to narrow down to the point what problem my car has and remedied the situation fast. The guys on the service desks were friendly technician was able to narrow down to the point what problem my car has and remedied the situation fast. The guys on the service desks were friendly and communicated the work being done to my car very well. They are happy to help. Thanks guys. More

Report | Print

I came in for a service visit on my old Honda Accord that I have driven for 13 years and left with a new Accord. We have purchased three Hondas over the years and each experience was quite pleasant. Todd K I have driven for 13 years and left with a new Accord. We have purchased three Hondas over the years and each experience was quite pleasant. Todd Keene was an awesome sales rep that helped make purchasing my new Accord a great experience. I do not like going in to dealerships and spending a lot of time going back and forth on price. In all my years this was the quickest and most efficient car buying experience I have ever been apart of. I bought the right car for the right price and can sleep easier knowing I have a lifetime warranty on this Accord. Thank you to the entire staff at Hughes Honda and especially Mr. Todd Keene you guys are first class all the way. More

Report | Print

My wife and I used the True Car site to get a guaranteed price for a Honda CRV below MSRP. Hughes is a participating True Car dealer and honored the lower price on a 2013 CRV. Hughes did not have the colo price for a Honda CRV below MSRP. Hughes is a participating True Car dealer and honored the lower price on a 2013 CRV. Hughes did not have the color CRV my wife wanted but Hughes was able to locate one and have it transported to the Hughes dealership. Kyle Tubbs was awesome! His knowledge of the features of the CRV was fantastic. Best buying experience we have every had! Thanks Hughes Honda. More

Report | Print

Hughes Honda's Service department failed to meet my personal satisfaction as a customer due to the valuable time lost in the waiting room. I arrived with the simple request of having my tires rotated a personal satisfaction as a customer due to the valuable time lost in the waiting room. I arrived with the simple request of having my tires rotated and two hours later, was notified that this would not be possible due to the condition of my tires. I was furthermore told my right brake light was out and my engine was in need of a new air filter. A replacement of my tires to complete my original request of a tire rotation was denied as there were no tires in stock. The only service performed on my vehicle was a recall on the power doors. I left the dealership 3 hours after my arrival without any service as the power doors were not operating correctly and my right brake light in perfect condition. I do not recommend the service department to any future customers but do send out a humble thank you to their welcoming receptionist. More

Report | Print

The sales & service staff at Hughes Honda are always so friendly and helpful. We have bought 4 Hondas, 2 from Hughes Honda and would definitely buy from them again and recommend them to friends/family. so friendly and helpful. We have bought 4 Hondas, 2 from Hughes Honda and would definitely buy from them again and recommend them to friends/family. More

Report | Print

Jan 2011 Engine light was on for our 2007 Honda Civic Jan 2011 Engine light was on for our 2007 Honda Civic Hybrid. After reading about causes of light, and reading other reviews online, I was prepari Jan 2011 Engine light was on for our 2007 Honda Civic Hybrid. After reading about causes of light, and reading other reviews online, I was preparing for worst. Too my suprise, the service department went out of their way to be friendly and noticed that the engine needed a software update. They applied update and returned car with NO CHARGE. The service was processed quickly. Best ever service I have had with a car dealer. More

Report | Print