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Hugo Monterroso

Overview Reviews (750) Inventory (680)

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Hugo Monterroso

Hugo Monterroso | Page 2

Assistant Service Manager

Kendall Dodge Chrysler Jeep Ram

13355 SW 137th Ave.
Miami, FL 33186

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4.5

750 Reviews

Overview Reviews (750) Inventory (680)

Dealership Experience

10 yrs, 7 mos

Industry Experience

10 yrs, 7 mos

Languages Spoken

English

Spanish

4.5

750 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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750 Reviews of Hugo Monterroso

June 01, 2026

Dealership Rating

Employee Rating

Customer service was wonderful as usual. My advisor was Hugo, one of the best in the dealership My advisor was Hugo, one of the best in the dealership More

by nayledelgado

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jun 02, 2026 -

Kendall Dodge Chrysler Jeep Ram responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

May 26, 2026

Dealership Rating

Employee Rating

Sammy Iznaga is been my mechanic for the last 6 years. The only person that works on my truck. Super happy with him. The services adviser is great too. The only person that works on my truck. Super happy with him. The services adviser is great too. More

by jorgelcorrales

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jose Lopez

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May 28, 2026 -

Kendall Dodge Chrysler Jeep Ram responded

May 23, 2026

Dealership Rating

Employee Rating

Car was done in a timely manner but there was Zero communication after the initial text from the dealership about the first inspection. I replied multiple times asking for updates and not ones that I communication after the initial text from the dealership about the first inspection. I replied multiple times asking for updates and not ones that I get a reply after that More

by DLIZAMA82

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Hugo Monterroso

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May 28, 2026 -

Kendall Dodge Chrysler Jeep Ram responded

We appreciate your feedback and are eager to better your return experience.

May 23, 2026

Dealership Rating

Employee Rating

MY EXPERIENCE WAS AWESOME HAVING MR HUGO AS THE SERVICE REPRESENTATIVE THANKS FOR HIS KNOWLEDGE TO GREAT THE WORK COMPLETED REPRESENTATIVE THANKS FOR HIS KNOWLEDGE TO GREAT THE WORK COMPLETED More

by SMITHLOVE

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Hugo Monterroso

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May 28, 2026 -

Kendall Dodge Chrysler Jeep Ram responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

May 21, 2026

Dealership Rating

Employee Rating

Always a great experience Always a great experience when I stop by and leave. Ok I stop by and leave. Ok More

by Mizz Mayrita

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Hugo Monterroso

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May 28, 2026 -

Kendall Dodge Chrysler Jeep Ram responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

May 19, 2026

Dealership Rating

Employee Rating

Hugo is a great assistant and is always on top of my needs and provides me with the updates as needed. needs and provides me with the updates as needed. More

by Davidpena09071991

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Hugo Monterroso

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May 28, 2026 -

Kendall Dodge Chrysler Jeep Ram responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

May 16, 2026

Dealership Rating

Employee Rating

Great service. I appreciate you coming in and going above and beyond. The whole team is super helpful. Thanks again team! I appreciate you coming in and going above and beyond. The whole team is super helpful. Thanks again team! More

by googilack

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Miguel Obregon, Paula Bean

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May 28, 2026 -

Kendall Dodge Chrysler Jeep Ram responded

May 15, 2026

Dealership Rating

Employee Rating

Good ! The service advisor was very professional and the service was really good in general The service advisor was very professional and the service was really good in general More

by rki860209

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Hugo Monterroso

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May 28, 2026 -

Kendall Dodge Chrysler Jeep Ram responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

May 15, 2026

Dealership Rating

Employee Rating

Very professional, feel like family. Without a doubt, my favorite dealer—great service and quality. ? Without a doubt, my favorite dealer—great service and quality. ? More

by scarlosfrancy

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Hugo Monterroso

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May 28, 2026 -

Kendall Dodge Chrysler Jeep Ram responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

May 04, 2026

Dealership Rating

Employee Rating

El mejor vendedor y financistas los que trabajaron mi negocio. Me llevaron al numero deseado, el que estaba buscando. La atencion especial. Te ayudan en todo. Recomendado al 100. negocio. Me llevaron al numero deseado, el que estaba buscando. La atencion especial. Te ayudan en todo. Recomendado al 100. More

by ALBERTO97SA

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Carlos Rodriguez, Anthony Tamarit, Felipe Francisco, Frank Vargas, Rodney Gallego

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May 05, 2026 -

Kendall Dodge Chrysler Jeep Ram responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

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