Hugo Monterroso | Page 2

Total disaster after being told twice that my jeep was ready when I came in to pick it up a few hours later. The vehicle was still being worked on. The vin on my invoice was incorrect and the milage was a ready when I came in to pick it up a few hours later. The vehicle was still being worked on. The vin on my invoice was incorrect and the milage was also recorded incorrectly. It took two day to get my invoice corrected The shop manager Chris was no help. Even setting up the appointment was a disaster I document about 6 call to the dealer and waited for about a month. Never again More

by Gilberto.galceran Verified Customer Verified Customer

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Very friendly and helpful staff. Hugo is exceptional in his work and finding solutions to problems. Highly recommend. Can't forget about the backend that makes it all happen. Highly Hugo is exceptional in his work and finding solutions to problems. Highly recommend. Can't forget about the backend that makes it all happen. Highly recommend kendall dodge. More

by wblanco44 Verified Customer Verified Customer

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Amazing A little more. Just 11 more words Just 7 more words Just 3 more words Just 11 more words Just 7 more words Just 3 more words More

by ALEDIEZ72 Verified Customer Verified Customer

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Hugo and his team there are very attentive and willing to help. They go about and beyond to make sure I was satisfied. help. They go about and beyond to make sure I was satisfied. More

by JALESSAN28 Verified Customer Verified Customer

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Since I meant Hugo has been the best experience the I could ever had dealer ship his very friendly honest excellent beyond excellent service every time go to the dealer amazing the way he treats customer could ever had dealer ship his very friendly honest excellent beyond excellent service every time go to the dealer amazing the way he treats customers like if there were his own family. You need to recognize Hugo for his performance. I wouldn't change my advisor services always asked for him he already know what my cars need what has been done thank you Hugo For your excellent customer service service More

by bbueno58 Verified Customer Verified Customer

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Facil, rápido y cómodo Un servicio a tiempo, muy sincero con la atención , un espacio de espera cómodo y el servicio excelente con la atención , un espacio de espera cómodo y el servicio excelente More

by JUANKHOYOS68 Verified Customer Verified Customer

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Excellent They provide excellent service—they are very professional—and I hope they continue to maintain it. professional—and I hope they continue to maintain it. More

by Hector Verified Customer Verified Customer

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Dealership was incredibly difficult to work with from beginning(setting up an appointment) to end (no updates on car). Very poor communication. The MPI I received was for someone else's car. I don't have beginning(setting up an appointment) to end (no updates on car). Very poor communication. The MPI I received was for someone else's car. I don't have a lot of confidence that the 30k service I paid for was actually completed. My appointment was for 7am on Friday 3/27. They waited for me to drop the car off on Thursday evening 3/26 to inform me they were backed up and no one would look at my car until Monday 3/30. Why not call me ahead of time so I could drop the car off for Monday. More

by jgkiernan Verified Customer Verified Customer

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Amazing service by Hugo my service advisor I strongly recommend anyone in the dodge/ram/jeep family to seek Hugo for all your service needs recommend anyone in the dodge/ram/jeep family to seek Hugo for all your service needs More

by BRANBRAY07 Verified Customer Verified Customer

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I had the most amazing experience I have ever had working with a dealership or mechanic shop. From the very first phone call Yesenia was attentive and informative. She connected me with Hugo as my service ad with a dealership or mechanic shop. From the very first phone call Yesenia was attentive and informative. She connected me with Hugo as my service advisor. He assured me everything will be taken care of and it was. They truly went above and beyond. I could not have asked for a better experience in any way. They made what is typically a very stressful situation, a peaceful experience. I will definitely return to Kendall Dodge if needed in the future because of my experiences with them. More

by Ashleigh2129 Verified Customer Verified Customer

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