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Hugo Monterroso

Overview Reviews (758) Inventory (697)

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Hugo Monterroso

Hugo Monterroso | Page 2

Assistant Service Manager

Kendall Dodge Chrysler Jeep Ram

13355 SW 137th Ave.
Miami, FL 33186

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4.5

758 Reviews

Overview Reviews (758) Inventory (697)

Dealership Experience

10 yrs, 9 mos

Industry Experience

10 yrs, 9 mos

Languages Spoken

English

Spanish

4.5

758 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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758 Reviews of Hugo Monterroso

July 02, 2026

Dealership Rating

Employee Rating

I was treated very good. I was kept up-to-date on the progress of the vehicle. Every time I called if no one was able to answer, I would get a call back, which was excellent. I was kept up-to-date on the progress of the vehicle. Every time I called if no one was able to answer, I would get a call back, which was excellent. More

by ORLBRI16

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Hugo Monterroso

Jul 07, 2026 -

Kendall Dodge Chrysler Jeep Ram responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

June 28, 2026

Dealership Rating

Employee Rating

Very good ? ? all Excellent attention, high-quality service, and very professional staff. Excellent service—fast and high-quality—and the staff were very professi ? all Excellent attention, high-quality service, and very professional staff. Excellent service—fast and high-quality—and the staff were very professional and polite. More

by Alexandre

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Hugo Monterroso

Jul 02, 2026 -

Kendall Dodge Chrysler Jeep Ram responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

June 27, 2026

Dealership Rating

Employee Rating

Everything was great. Hugo and his staff did a great job and took care of it all. Hugo and his staff did a great job and took care of it all. More

by Jimmy66

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Jul 02, 2026 -

Kendall Dodge Chrysler Jeep Ram responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

June 18, 2026

Dealership Rating

Employee Rating

Communication from Hugo was amazing . Also manager Tony was always available bottom line great service Also manager Tony was always available bottom line great service More

by joseafeliu

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Hugo Monterroso

Jun 19, 2026 -

Kendall Dodge Chrysler Jeep Ram responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

Jun 18, 2026 -

joseafeliu responded

Thank you Hugo and Tony for all your help. Service was amazing . Truly appreciate you!!

June 18, 2026

Dealership Rating

Employee Rating

Great service specially Hugo Hugo is a great person and professional. Thank you again And knowledgeable professional. Thank you again And knowledgeable More

by SILCAJC

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Hugo Monterroso

Jun 18, 2026 -

Kendall Dodge Chrysler Jeep Ram responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

June 15, 2026

Dealership Rating

Employee Rating

Best customer service Best customer service and helpful staff in south Florida Best customer service dealer and helpful stall for all your service needs for your vehicle. staff in south Florida Best customer service dealer and helpful stall for all your service needs for your vehicle. More

by REYESOBE

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Hugo Monterroso

Jun 16, 2026 -

Kendall Dodge Chrysler Jeep Ram responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

June 02, 2026

Dealership Rating

Employee Rating

Hugo was a great help! I'd recommend him to my buddies if they needed anything for their car. I'd recommend him to my buddies if they needed anything for their car. More

by CHRISTOPHERQUINTANA

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Hugo Monterroso

Jun 03, 2026 -

Kendall Dodge Chrysler Jeep Ram responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

June 02, 2026

Dealership Rating

Employee Rating

Delivered a dirty car, didn't washed and didn't review for last what they fix it. Still have some issues that supposed had fixed for last what they fix it. Still have some issues that supposed had fixed More

by stanleymillerearth

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Hugo Monterroso

June 01, 2026

Dealership Rating

Employee Rating

Customer service was wonderful as usual. My advisor was Hugo, one of the best in the dealership My advisor was Hugo, one of the best in the dealership More

by nayledelgado

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Jun 02, 2026 -

Kendall Dodge Chrysler Jeep Ram responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

May 26, 2026

Dealership Rating

Employee Rating

Sammy Iznaga is been my mechanic for the last 6 years. The only person that works on my truck. Super happy with him. The services adviser is great too. The only person that works on my truck. Super happy with him. The services adviser is great too. More

by jorgelcorrales

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jose Lopez

May 28, 2026 -

Kendall Dodge Chrysler Jeep Ram responded

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