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Hugo Muniz
Hugo Muniz at Hartford Toyota
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Hugo Muniz

Service Advisor

Hartford Toyota

135 West Service Road
Hartford, CT 06120

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4.5
75 Reviews
4.5

75 Reviews

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75 Reviews of Hugo Muniz

December 05, 2023

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Employee Rating

Amazing service and great employees Great service and on time quick to give me a rental nice attitude over all great experience for the first time More

by eferraz98
Recommend Dealer
Yes

Other Employees Tagged: Hugo Muniz

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Dec 05, 2023

Hartford Toyota responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Hugo met your expectations. Thank you for choosing Hartford Toyota, we look forward to having you as a valued customer for many years to come! The Team at Hartford Toyota

December 01, 2023

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Great workers! Figured out what was wrong with my car in a matter of hours More

by miralisketzie
Recommend Dealer
Yes

Other Employees Tagged: Hugo Muniz

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Dec 03, 2023

Hartford Toyota responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! The Team at Hartford Toyota

November 30, 2023

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Service was quick and perfect. Scheduling was also hassle free. Toyota did a great job with my Rav 4. Scheduling was hassle free and easy, service was quick and perfect More

by arthurarchietiu
Recommend Dealer
Yes

Other Employees Tagged: Hugo Muniz

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Nov 30, 2023

Hartford Toyota responded

Thank you, Arthur, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! The Team at Hartford Toyota

November 29, 2023

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I am very frustrated with the work done. There was no care in the service of my car. More

by everton15352
Recommend Dealer
No

Other Employees Tagged: Hugo Muniz

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Dec 03, 2023

Hartford Toyota responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out. The Team at Hartford Toyota

November 28, 2023

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Although it was busy day after holidays, Hugo was constant touch with the updates and ETA. The multi point check was done with all information that I was looking for More

by avinash_bhange
Recommend Dealer
Yes

Other Employees Tagged: Hugo Muniz

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Nov 28, 2023

Hartford Toyota responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Hartford Toyota. The Team at Hartford Toyota

November 25, 2023

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Generally good experience but wait time was 2 hours. At other toyota dealerships (lynch/gale), same work took one hour. And i had an appointment at all of them like Hartford toyota More

by fjuboori
Recommend Dealer
Yes

Other Employees Tagged: Hugo Muniz

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Nov 26, 2023

Hartford Toyota responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience. The Team at Hartford Toyota

November 25, 2023

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Really good service all around. Positive,clean environment. Hugo, answered all my questions and did a great job. More

by doyoureallybelieve77
Recommend Dealer
Yes

Other Employees Tagged: Hugo Muniz

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Nov 26, 2023

Hartford Toyota responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Hartford Toyota, we look forward to having you as a valued customer for many years to come! The Team at Hartford Toyota

November 24, 2023

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Employee Rating

Easy to work with and accommodating Had a last minute issue, they were able to get an estimate and work done quickly and easily. More

by tracy.milewski
Recommend Dealer
Yes

Other Employees Tagged: Hugo Muniz

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Nov 26, 2023

Hartford Toyota responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, Tracy, and it's great to hear about your excellent experience here at Hartford Toyota. The Team at Hartford Toyota

November 09, 2023

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The very best service experience. Janice Acosta was wonderful, she really cares. Thank you so much, highly recommend! More

by TitiJany
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chip Benyi, Rich McAllister, Richard McAllister, Jr., Chris Mojsa, Orion Pickham, Matt Ford, Pat Esposito, Brianna (Bri) Garay, Janice Acosta

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Nov 09, 2023

Hartford Toyota responded

Titi, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. The Team at Hartford Toyota

October 01, 2023

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The dealership was able to do a good job on my vehicle to correct a recall on it. More

by Phenmclean
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
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Oct 02, 2023

Hartford Toyota responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Hartford Toyota, we look forward to having you as one of our valued customers for many more years to come! The Team at Hartford Toyota

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