Hugo Muniz
Hugo Muniz at Hartford Toyota
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Hugo Muniz | Page 8

Service Advisor

Hartford Toyota

135 West Service Road
Hartford, CT 06120

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4.4
100 Reviews
4.4

100 Reviews

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100 Reviews of Hugo Muniz

April 02, 2023

Dealership Rating
Employee Rating

I was very disappointed that I was being charged over $200 additional to snap the back of my passenger's side mirror on and that is with me spending almost $8,000 on repairs. Really!? More

by everton15352
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 02, 2023

Hartford Toyota responded

Thank you for your business and this review. We're happy to hear Hugo and our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. The Team at Hartford Toyota

March 02, 2023

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Great service as always. Hugo was professional and helpful. Never disappointed at Hartford Toyota. Keeping my RAV4 safe & sound. More

by pamelahofsass
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bo Myta, Janice Acosta

Mar 03, 2023

Hartford Toyota responded

Thank you for the kind words for Hugo! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Hartford Toyota. The Team at Hartford Toyota

February 07, 2023

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Employee Rating

It takes almost two hours for just an oil change. Not sure why it takes that long. When I went to ask where the vehicle is at after 90 minutes I see two guys sitting in a bench chatting away. But More

by Baldco14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Feb 10, 2023

Hartford Toyota responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. The Team at Hartford Toyota

February 02, 2023

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Employee Rating

The dealer was Efficient and transparent All services were discussed and changes were notified ahead of time More

by Bugrider
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 02, 2023

Hartford Toyota responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! The Team at Hartford Toyota

February 01, 2023

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Employee Rating

Good Service Nice and clean facilities and nice people. Thank You for your service. Ok More

by Ruben Maldonado-Perez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 02, 2023

Hartford Toyota responded

Thanks, Ruben, for sharing your thoughts about your experience with Hartford Toyota. We appreciate your business and hope to see you again soon! The Team at Hartford Toyota

January 28, 2023

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Employee Rating

Quote was on target and the new tech gave me a heads up for anything additional More

by walterfitz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 29, 2023

Hartford Toyota responded

Thank you so much for your review. We appreciate your business and this feedback! The Team at Hartford Toyota

January 24, 2023

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Employee Rating

Both the service person and the repair people were professionals and knew how to explain what was wrong. True professionals More

by DLH 42
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 24, 2023

Hartford Toyota responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. The Team at Hartford Toyota

January 23, 2023

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Employee Rating

Good service. Great transportation from dealership to work and back via Uber, and keeps you informed of service status. More

by JeffS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 23, 2023

Hartford Toyota responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Hugo met your expectations. Thank you for choosing Hartford Toyota, we look forward to having you as a valued customer for many years to come! The Team at Hartford Toyota

December 28, 2022

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The service department was great and the customer representative was knowledgeable and friendly! Great experience! More

by Mariuspetro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 28, 2022

Hartford Toyota responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Hartford Toyota. The Team at Hartford Toyota

December 24, 2022

Dealership Rating
Employee Rating

Great Service. I am happy but more than once have had a problem booking on the HartfordToyota.com website with both Firefox and Chrome. Called and asked. Told to More

by Jim Z
Workmanship
Recommend Dealer
Yes

Other Employees Tagged: Janice Acosta

Dec 26, 2022

Hartford Toyota responded

Thank you, Jim, for taking the time to leave us a review. We'll be sure to share your comments with our crew. Thank you for your business. The Team at Hartford Toyota

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