Humberto "Beto" Rodriguez | Page 32

The staff at royal kia is very friendly. You're treated like family from the moment you walk through the door. my salesperson, Humberto, was knowledgable, polite and had a good sense of humor. like family from the moment you walk through the door. my salesperson, Humberto, was knowledgable, polite and had a good sense of humor. More

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My wife and I began our car search in February 2011 and were interested in purchasing a mid-size sedan. We looked at many different models (Toyota Camry, Honda Accord, Chrysler 200, etc.) and weren't even were interested in purchasing a mid-size sedan. We looked at many different models (Toyota Camry, Honda Accord, Chrysler 200, etc.) and weren't even considering a Kia until we visited their website. Based on what we saw online, we decided to take a look at the newly redesigned Optima. Because Royal Kia happened to be near the Chrysler dealer, we stopped there on our way back home. I am certainly glad we did. Upon our arrival we were greeted by Trey (the manager) and, because they didn't have a sales person available (there were customers everywhere), he let us take an Optima EX on a test drive by ourselves! Once we got back to the dealership, Trey introduced us to Humberto and we talked further about the car. There was absolutely no pressure to buy a vehicle and it was very obvious that Royal Kia is there to help customers make good car-buying decisions and make sure that customers are completely satisfied. During our first visit we told Humberto we were interested in the EX Turbo and he said that he would give us a call as soon as one came in. A couple of weeks later the phone rang and it was Humberto doing exactly what he said he would do. So, my wife and I drove back up to Royal Kia and test drove an EX Turbo. They also had an SX that came in at the same time and we were able to see that as well. Once we drove the EX, the EX Turbo, and saw the SX, my wife decided on a Platinum Graphite SX with the Premium Touring Package and the Technology Package. Humberto said that he would check the system and see if one was available. Unfortunately there were none slated for import yet, so he said that he would do what he could to find us one. Over the course of the next couple of months we found out that Kia was not making many SX models, especially those with both packages and in Platinum Graphite. Royal Kia even got the regional manufacturer's representative involved, but there was nothing anyone could do but wait. Humberto bugged Trey every week about our car and they finally saw one make it into the system during mid-May. At that point they called and made sure that it was coming to their dealership. Humberto kept an eye on the lot every day looking for the truck to come in with our car on it. In fact, he was driving down the road to lunch when he saw the truck go by. He immediately called us, told us it was in, and we made an appointment to come in and take care of the actual purchase. When we arrived on Saturday, the car was under the awning and Humberto was putting the final detailing touches on it. It looked amazing and Humberto was extremely happy to finally be able to put us in the car we wanted. We took it for a drive and then came back to take care of the paperwork. As we were doing that, Humberto presented my wife with a dozen red roses, the service manager came out and gave us a goodie bag of products including a free oil change, and Trey thanked us profusely for being patient while they found our car. The numbers were fantastic on both the purchase of the new car and the trade-in and required no haggling at all. This was absolutely the best car-buying experience we've ever had and the car is phenomenal! Royal Kia is definitely there to make people happy and provide them with a car-buying experience that is both pleasant and second-to-none. If you're even considering buying a car, go to Royal Kia first. You won't be disappointed. More

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