Hunter Hale

Covert Buick GMC Bee Cave responded

Thank you for the fantastic review! We’re thrilled to hear that you had an excellent experience at Covert Buick GMC Bee Cave and that Taylor’s diesel truck expertise helped make the process smooth and straightforward. From easy negotiations to a great price and a seamless finance experience—it sounds like everything came together perfectly! We’re so glad you’re loving your new truck, and we appreciate you choosing us. – The Covert Buick GMC Bee Cave Team

Covert Buick GMC Bee Cave responded

Boom! We love hearing this kind of feedback—thank you! We're so glad Shawn and the entire service team at Covert Buick GMC Bee Cave made such a great impression. “Best of the best” is exactly what we aim for, and it’s awesome to know we delivered. We appreciate you taking the time to share your experience and look forward to seeing you again next time! All the best, Covert Buick GMC Bee Cave Team

Covert Buick GMC Bee Cave responded

Thank you for the awesome review! We’re so glad to hear that Brandy and KK made your experience at Covert Buick GMC Bee Cave smooth, fast, and stress-free. Brandy’s dedication to walking you through everything and KK’s efficiency with the paperwork are exactly the kind of service we strive to provide every day. We truly appreciate your recommendation—Covert all the way indeed! Enjoy your new ride, and don’t hesitate to reach out if you need anything down the road. Best regards, Covert Buick GMC Bee Cave Team

Covert Buick GMC Bee Cave responded

We’re thrilled to hear that Chris Campion and Hunter Hale delivered an elite experience from start to finish—that’s what we love to hear! At Covert Buick GMC Bee Cave, we pride ourselves on making the purchase process smooth, professional, and enjoyable. Thanks again for choosing us, and we’ll be here whenever you’re ready for your next ride. Enjoy it! 👏🚗💯

Covert Buick GMC Bee Cave responded

Thank you, John! We’re glad to hear that your service experience at Covert Buick GMC Bee Cave was quick, easy, and met your expectations. Clear and timely communication is something we strive for, and we’re happy to know our team delivered. We truly appreciate your recommendation and your trust in us. If you ever need anything in the future, we’re here to help. Safe travels, and thanks for being a valued customer! 🚗🔧

Covert Buick GMC Bee Cave responded

Thank you so much for your kind words, Casey! We’re thrilled to hear that you and your wife had a great experience with Hunter and Tyler. They’re truly dedicated to providing exceptional service, and it’s wonderful to see their efforts recognized. At Covert Buick GMC Bee Cave, we strive to make every customer feel valued and appreciated, and we’re glad we could meet your expectations. Please don’t hesitate to reach out if there’s anything else we can do for you. We look forward to seeing you again!

Covert Buick GMC Bee Cave responded

Thank you for sharing your feedback. We appreciate your patience and understanding throughout the process. At Covert Buick GMC Bee Cave, we strive to provide exceptional customer service, and we’re glad Hunter Hale was able to assist with your truck return and work towards a resolution. We apologize for the delay with your down payment reimbursement and any inconvenience it may have caused. If there’s anything further we can do to assist or improve your experience, please don’t hesitate to reach out. Your satisfaction is important to us, and we appreciate the opportunity to address your concerns.

Covert Buick GMC Bee Cave responded

Thank you for taking the time to share your experience. We sincerely apologize for the frustrations you encountered during your recent service visit. Providing excellent service is a top priority, and it’s clear we fell short in meeting your expectations. We regret the inconvenience caused by the extended time your truck was with us and the challenges around the loaner vehicle. These situations can understandably be frustrating, and we are committed to improving how we handle them in the future. We also apologize for the missed opportunity to provide a completed equity appraisal as promised. Your time is valuable, and we should have delivered this information promptly. Additionally, the lack of attention to details like washing your vehicle before its return does not reflect the level of care we aim to provide. Your feedback is being shared with our team to ensure we address these issues and improve the experience for all our customers. If there is anything we can do to make things right or further discuss your concerns, please don’t hesitate to reach out directly. We appreciate your honest feedback and the opportunity to do better moving forward.