Hunter LUNDY

Max Milholland was great Although he was young and not as experienced as other salesmen but, I am glad our paths crossed. I rate him as SUPERIOR as he was polite and very helpful and did what he was supposed experienced as other salesmen but, I am glad our paths crossed. I rate him as SUPERIOR as he was polite and very helpful and did what he was supposed to do. I DID NOT particularly like nor care, for how he was treated by more Senior staff. No one should be talked down to or belittled, especially in front of customers and/or potential buyers. Although they were Senior staff, I would NOT recommend or refer any family or friends to the individuals (3) that I personally witnessed not treating staff (Max) as a basic human being. While everyone has to learn their role and the process of car buying/selling, there is a way to teach professional lessons without demeaning another with showing basic human common courtesy and decency. This dealership had what I was looking for and was pleased with my purchase. I do believe all staff especially Senior staff can benefit from a personalized ongoing training in Customer Service, to include respect for the individual , for customers as well as supporting team members within the dealership. An additional training that would be beneficial is know your audience (how to conduct ones self) model structure. More

by ANNETTEMILLER1970 Verified Customer Verified Customer

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Time consuming but worth it. Very helpful and answered all my questions. Sold me the ceramic package and I love it. Repaired a rip in the back seat. It looks exceptional Very helpful and answered all my questions. Sold me the ceramic package and I love it. Repaired a rip in the back seat. It looks exceptional More

by MickyDC Verified Customer Verified Customer

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Great upfront service by Hunter , Hannah and David. After agreeing to move forward with the purchase and move to the financing part communication and follow through was less than average. This put a bi After agreeing to move forward with the purchase and move to the financing part communication and follow through was less than average. This put a bit of tarnish on the experience. Still a good experience just a bit frustrating. More

by LUP5 Verified Customer Verified Customer

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This dealership was very professional. The paid attention to detail and knew exactly what kind of vehicle I was looking for. I definitely will refer everyone I know to Jerry hunt. The paid attention to detail and knew exactly what kind of vehicle I was looking for. I definitely will refer everyone I know to Jerry hunt. More

by MAURICE_NORWOOD Verified Customer Verified Customer

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Treatment is very respectful and top notch. I keep coming g back because salesman I have dealt with all are nice and friendly. They go out of their way to assist and make sure as a customer, I keep coming g back because salesman I have dealt with all are nice and friendly. They go out of their way to assist and make sure as a customer, you feel comfortable and no pressure More

by almay122001 Verified Customer Verified Customer

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Angeli was wonderful! Kind, efficient, and informative every step of the way. I had such a good experience! Kind, efficient, and informative every step of the way. I had such a good experience! More

by MEGMANGUM Verified Customer Verified Customer

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Quick easy transaction with a trade in and purchase. Greg S. is a great salesman and people's person. Greg S. is a great salesman and people's person. More

by donald.clark1 Verified Customer Verified Customer

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Purchasing the car was the best part of the process. Working with Robert during this process was good. Obtaining my vehicle after purchase, over a week later, was terrible and disheartening. There is Working with Robert during this process was good. Obtaining my vehicle after purchase, over a week later, was terrible and disheartening. There is lack of communication within the dealership and with the customer. I have worked with JH before and had no issue but this time has certainly secured the fact that I will most likely never go there again. By the time I finally came to pick up the car, I was no longer excited or looking forward to getting it. Robert was accommodating at the time of pick up and I did express my concerns to him and he said he would take them to his manager but, after the ordeal I experienced, I am not sure that communication will ever take place. I will say that Darus in the ceramic department was very customer service oriented and kept his word on getting back with me with updates and he was able to get my car in even though I was originally told that it could take up to 2 weeks to get the ceramic coating applied (I was never told this at the time of purchase). Anthony in the service department was helpful and made it right after originally putting 2 new tires on the front that did not match the back two that were left on. Robert was out for a few days and I received a voicemail from Axel stating that he was calling to give me an update stating that the matching tires were delivered and would be installed tomorrow and he would reach out to me when the work was done, and, of course, I never heard from him or anyone else so, again, I had to call and find out what was going on. I spoke to sales manager Hunter and Greg, both of which stated they would call me back with the information that I was concerned about and instead of them calling me back, I received calls from other individuals or I received no call at all. If I had a customer that was frustrated and had been waiting for over a week to pick up their vehicle, as a sales manager, I would at least have the courtesy to call the customer back even if I had asked someone else to follow up. I think that JH has gotten too big and has lost the one thing that keeps customers coming back and that is common courtesy and customer service. I am as of now, very happy with my car and for that, I am thankful. I guess at the end of the day, that is what I wanted to get out of the process but it would've been nice for it to have been a bit less stressful and time consuming. More

by SPOLLARDRN Verified Customer Verified Customer

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Greg was amazing from the start to finish. The processed started out easy but got a little difficult due to a trade in; however, Greg remain professional throughout the whole process and was The processed started out easy but got a little difficult due to a trade in; however, Greg remain professional throughout the whole process and was able to assist us with finalizing the sale. Looking for someone to be honest and kind at the same time check out Greg S. More

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Hunter had great enthusiasm awesome, dude I like 100% recommend him to someone else anyway recommend him to someone else anyway More

by WILDCHILD2192 Verified Customer Verified Customer

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