Ian Davis | Page 13

Great service. Very prompt service Always fast and professional the cost is very reasonable Always give great advice on the care of my toyota Very prompt service Always fast and professional the cost is very reasonable Always give great advice on the care of my toyota More

by LYON3DSM Verified Customer Verified Customer

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Ian was very friendly and professional, and Toyota of Des Moines has had my business for many years. Moines has had my business for many years. More

by SAHERMES Verified Customer Verified Customer

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The team at Des Moines Toyota once again provided me great service I scheduled for my truck. . They were timely and professional. The video they sent to me showed the technician checking all the differe great service I scheduled for my truck. . They were timely and professional. The video they sent to me showed the technician checking all the different aspects of the service along with suggested needs. I am very happy with my entire appointment from start to finish. More

by Randy P Verified Customer Verified Customer

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Toyota of Des Moines is a customer oriented dealership. Communication at it’s best. They’re always on time for appointments and provide coffee and cookies while you wait. And they give you a free car wa Communication at it’s best. They’re always on time for appointments and provide coffee and cookies while you wait. And they give you a free car wash! More

by Cmoansfab4 Verified Customer Verified Customer

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I was in to have the control knob for my heated seat repaired, as it was stuck in the dash on my 2011 Highlander SE. I purchased the vehicle new from Toyota DM in March 2011. I was told they would tr repaired, as it was stuck in the dash on my 2011 Highlander SE. I purchased the vehicle new from Toyota DM in March 2011. I was told they would try to take apart and repair first before using an expensive replacement part. However, when I was called to pay for the repair and asked what the issue was and what was done to correct the problem, all I was told was it was "fixed". I asked again and was told "it was fixed". No replacement part apparently was needed. After paying, I went to the vehicle and immediately discovered that a small wedge was sticking out in the middle console, apparently used to take apart for the repair. I showed Ian the issue who then jumped in the vehicle and hurried off to have that corrected. After the vehicle was returned, the knob worked fine and the wedge was removed. There seems to be a tension among the customer service staff - I don't feel very welcome and I don't know why. Everyone has bad days, but the overworked attitude seems to be a pattern for my visits. As a customer, I feel I deserve a better experience. I did not cause the issue I pointed out. I would have nice to have an apology and a smile. Not sure how careful the Toyota DM techs are with your car when they don't even take the time to ensure the work was done completely. I would guess they are under a lot of stress to churn work out. I am not confident to have any major work done here in the future, as if this obvious issue was overlooked, how careful and thorough are they with major service? - that at Toyota DM you expect experts and pay a premium price for that expertise. More

by Toyota repair Verified Customer Verified Customer

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The repair was done in a timely matter. It cost a lot more than what I wanted to pay, but it is what it is. It cost a lot more than what I wanted to pay, but it is what it is. More

by mnmfooks Verified Customer Verified Customer

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Very respectful, courtesy and efficient My car was done before it was due I am very happy before it was due I am very happy More

by mrsbof99 Verified Customer Verified Customer

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Very informative, helpful answered all my questions. informed me when my vehicle was complete and told me where it was located. informed me when my vehicle was complete and told me where it was located. More

by BRENDA.WEETER Verified Customer Verified Customer

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Called by dealer to say 3 recalls ready to do and we should drop the car and leave it for the day. At drop off we were told only 2 would be done and it only took 80 min for the fix. Wish dealer would ha should drop the car and leave it for the day. At drop off we were told only 2 would be done and it only took 80 min for the fix. Wish dealer would have called before appt date & told us not all would be done as we'd have saved driving a second car and just waited for it. That part was disappointing there wasn't better communication before our service. Everything else was very good. More

by SWEETPEAIOWA Verified Customer Verified Customer

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Everything completed quickly and even additional work was done. Everything done with quality. Thank you. done. Everything done with quality. Thank you. More

by randybeers10 Verified Customer Verified Customer

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