Brock Grim

You have limited appointments for basic service. You service drive staff are not that friendly. I felt like I was a burden. You service drive staff are not that friendly. I felt like I was a burden. More

by PETERHILL.IA Verified Customer Verified Customer

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They refuse to update contact info for clients when they are told they have the wrong number. are told they have the wrong number. More

by Dtdoesntworkwiththatcompanyanymor3 Verified Customer Verified Customer

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Every person I encounter at the dealership is friendly and personable. I'm always greeted with a smile. The service needed is straightforward and professional. and personable. I'm always greeted with a smile. The service needed is straightforward and professional. More

by ANGELINAECKSTEIN Verified Customer Verified Customer

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We had an unfortunate, totally accidental mechanical situation. Fortunately, Brock, Chad, Kelly, and Shane helped us resolve the situation with complete professionalism. Thank you!?? situation. Fortunately, Brock, Chad, Kelly, and Shane helped us resolve the situation with complete professionalism. Thank you!?? More

by Deadwoodmike57 Verified Customer Verified Customer

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Very pleased with the service and the overall process. Don't enjoy the repetitive surveys however. I like Toyota of Des Moines Don't enjoy the repetitive surveys however. I like Toyota of Des Moines More

by kwsteeler Verified Customer Verified Customer

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Everyone was very helpful and professional in helping us resolve a difficult situation. Brock was great, Chad was great, and Kelly was great. Shane was extremely helpful as well. Thank you. resolve a difficult situation. Brock was great, Chad was great, and Kelly was great. Shane was extremely helpful as well. Thank you. More

by Deadwoodmikemike57 Verified Customer Verified Customer

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Maintenance was done promptly and no problems were found. Scheduling was eas and it was fast. Scheduling was eas and it was fast. More

by Jamesrolson Verified Customer Verified Customer

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I had an urgent situation and they came through to get my problem resolved. Kept me informed. problem resolved. Kept me informed. More

by RECKOFF Verified Customer Verified Customer

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We are from out of state and had our check engine light come on. We took the car in, without an appointment. Even though they were busy, they took the time to check everything out. Brock, the service manag come on. We took the car in, without an appointment. Even though they were busy, they took the time to check everything out. Brock, the service manager kept us informed on what they were finding, and what they were doing. In about 2.5 hours they had us back on the road and headed home. I had been a nervous wreck being away from home and having car problems. They took care of everything! We are now halfway home and the car is running great again. Thank you so much for all your help! Highly recommend this service department. More

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It's a very nice dealer ship, everyone is nice. Very quick, clean and nice waiting room Very quick, clean and nice waiting room More

by EXPRESS242 Verified Customer Verified Customer

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