Brock Grim

Quoted one price but was charged a different price. I asked about it and was told the filter was more for my car. They knew the model when I was quoted. I asked about it and was told the filter was more for my car. They knew the model when I was quoted. More

by Flapl Verified Customer Verified Customer

Print

He was so kind- honest about the service needed which was only a tire rotation- I said I'm getting new tires soon so I'll pass. He told me about the special that Toyota was running which I will take advantag only a tire rotation- I said I'm getting new tires soon so I'll pass. He told me about the special that Toyota was running which I will take advantage of. Also, sweetly backed up my car out of the garage! Wonderful young man. More

by janenepollack Verified Customer Verified Customer

Print

I was treated with respect in a timely manner however, using a sliding scale for shop supplies based on total price is xxxxxxxx. Oil change should have a flat rate shop supply fee. Also, $130 for an oil c using a sliding scale for shop supplies based on total price is xxxxxxxx. Oil change should have a flat rate shop supply fee. Also, $130 for an oil change and tire rotation is literally highway robbery. I will not be doing routine maintenance at this dealership again. . More

by ELLIESMOM66 Verified Customer Verified Customer

Print

Good communication, before and during the service. The completed my service in a timely manner. The completed my service in a timely manner. More

by MIKEFAY9587 Verified Customer Verified Customer

Print

Quick and professional service. I will continue to recommend and use Toyota of Des Moines I will continue to recommend and use Toyota of Des Moines More

by PIDOOLIN Verified Customer Verified Customer

Print

You have 2 Rav4s attached to my account. ..my vehicle was not in this week Please correct this problem ..my vehicle was not in this week Please correct this problem More

by Erinleiran Verified Customer Verified Customer

Print

You have limited appointments for basic service. You service drive staff are not that friendly. I felt like I was a burden. You service drive staff are not that friendly. I felt like I was a burden. More

by PETERHILL.IA Verified Customer Verified Customer

Print

They refuse to update contact info for clients when they are told they have the wrong number. are told they have the wrong number. More

by Dtdoesntworkwiththatcompanyanymor3 Verified Customer Verified Customer

Print

Every person I encounter at the dealership is friendly and personable. I'm always greeted with a smile. The service needed is straightforward and professional. and personable. I'm always greeted with a smile. The service needed is straightforward and professional. More

by ANGELINAECKSTEIN Verified Customer Verified Customer

Print

We had an unfortunate, totally accidental mechanical situation. Fortunately, Brock, Chad, Kelly, and Shane helped us resolve the situation with complete professionalism. Thank you!?? situation. Fortunately, Brock, Chad, Kelly, and Shane helped us resolve the situation with complete professionalism. Thank you!?? More

by Deadwoodmike57 Verified Customer Verified Customer

Print