Ian Findlay | Page 10

I was super impressed with Brattleboro Subaru. Did not feel pressured to buy the car. Then when there was something I needed done on the car I bought, the Service Department was quick, efficient, Did not feel pressured to buy the car. Then when there was something I needed done on the car I bought, the Service Department was quick, efficient, and helpful. More

by alisonlg320 Verified Customer Verified Customer

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I worked with Ian Findley and can’t say enough good. Extremely professional, easy, prompt, exact/to the point, kind, accommodating, went the extra mile to make it the entire experience easy and pleasant Extremely professional, easy, prompt, exact/to the point, kind, accommodating, went the extra mile to make it the entire experience easy and pleasant More

by annlbeau Verified Customer Verified Customer

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Service was excellent. Staff very efficient and social. Will continue to use for service and repair, also recommend highly. Will continue to use for service and repair, also recommend highly. More

by slabarre1 Verified Customer Verified Customer

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Always a pleasure working with Brattleboro Subaru. Very honest, efficient and accommodating. We’ve purchased 2 vehicles through Ian over the past few years. I was very specific on what was looking for and honest, efficient and accommodating. We’ve purchased 2 vehicles through Ian over the past few years. I was very specific on what was looking for and Ian was able to have what I wanted on the lot within 1 week. He had everything ready to go when she arrived to pick it up. We were in and out in under 30 minutes to take our new car home! More

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I have to reveal this good testimony to save a soul. JEFFCLOUD went above and beyond his scope of work to raise my score from 493 to 801 also deleted all the derogatory marks on my credit report. My deb JEFFCLOUD went above and beyond his scope of work to raise my score from 493 to 801 also deleted all the derogatory marks on my credit report. My debts of $71,015 got cleaned up. Gladly purchased a brand new car for my wife, contact him and consider your credit issues solved permanently. Email/WhatsApp him on JEFFCLOUDCREDITSOLUTION@GMAIL.COM/+1 (213) 315-3010 More

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I bought car remotely without going to the dealership until I picked up the car. Must have been satisfied. until I picked up the car. Must have been satisfied. More

by spencer.mam Verified Customer Verified Customer

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Amazing group of talented and friendly staff. I have found a new dealership to work with. found a new dealership to work with. More

by joshua32 Verified Customer Verified Customer

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This dealership, and the salesman who assisted me in particular, Ian Findlay, are great, heads and shoulders above any other dealership I have dealt with, which totals 4-6. Ian not only helped with the particular, Ian Findlay, are great, heads and shoulders above any other dealership I have dealt with, which totals 4-6. Ian not only helped with the sale, but makes himself available fir assistance 2years after the purchase. I never felt pressured and found both the manager and Ian very knowledgeable. Will purchase my next car from them. Highly recommend! More

by sartemieff Verified Customer Verified Customer

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First I want to talk about my salesperson, Ian Findley. My experience with Ian was very satisfactory. He was up front with me the entire time, informative, and helpful. I felt like I had a positive experie My experience with Ian was very satisfactory. He was up front with me the entire time, informative, and helpful. I felt like I had a positive experience with him and did not have the "car salesman" experience that people generally fear when going to dealerships. My combined experience with my internet salesperson (Evan Warren) and the Subaru Brattleboro dealership, on the other hand---was quite bad. And because of that I don't think I would recommend anyone else make a purchase through Brattleboro Subaru. Or at least I would advise them to be on their guard and be incredibly careful. My story is as follows: Evan reached out to me via email to ask if I would be interested in the last Forester "Sport" on the Brattleboro lot. I said no thank you after seeing the price he offered and told him I was looking for $2,000 less (i.e., the price I was being quoted at other dealerships and was considering looking at cars on Carmax). In response, Evan said that Brattleboro could accommodate that price. Based on that representation, I shut down the myriad other conversations I was having with other dealers (I had a spreadsheet of ~10 different dealers I was working with), gave a $1000 non-refundable deposit, and drove 2+ hours away from my home from Somerville, MA to Brattleboro, VT to purchase my vehicle. When I got there, the manager declined to honor Evan's deal and told me I would need to pay the additional $2,000. I was floored. After everything I did based on that representation, I can't describe the shock I felt in that moment. The manager first tried to tell me I needed to pay the extra money because "I was mistaken" and that Evan did not commit that price to me, but that Evan instead was just essentially making loose comments about what could or could not be true. This tactic actually infuriated me even more because it was essentially gaslighting. I had numerous conversations with Evan over the phone and via email and we both knew that we were discussing an actual sale price. I flat out told Evan I would not be working with him otherwise. Why else would I be working with a dealership that was 2 hours from my house? And why else would I submit a $1,000 deposit? Both Evan and I knew I would not have done those things if the price was any more than what he committed to. After that, the manager's next tactic was to say that, regardless, Evan was not authorized to drop the price of the car that much. Again, infuriating. Why would anyone work with a dealership if every conversation leading up to the point of sale could just be undermined in this way? And what a position to leave me in this far into the sales process. A truly lose/lose situation and one that left me feeling like I would never in a million years purchase a Subaru again. I will say the manager eventually attempted to soften the blow by meeting me halfway and asking for an additional $1,000 instead of an additional $2,000. I appreciated the effort---but of course you're left wondering: was this a massive ploy to begin with? Was I just another victim to the car dealership machine? It was really unfortunate because I felt so great about the purchase and with my experience with Ian before all of this started going down. I truly think the right way to handle the situation would have been to honor the commitment that Evan made me. My ultimate experience was incredibly harrowing and, as I mentioned, I don't think I could in good faith recommend this dealership to anyone else. One final comment though: Again, I would like to reiterate that I have no complaint about Ian. He was incredibly professional and helpful the entire time. The only positive thing about my experience. More

by ndrew56 Verified Customer Verified Customer

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One of the more professional and friendly dealerships I've ever been to. My wife and I were looking for a used Legacy for our son. Marie Cook went above and beyond helping us find just the right car. Ou I've ever been to. My wife and I were looking for a used Legacy for our son. Marie Cook went above and beyond helping us find just the right car. Our salesperson Ian Findlay was fantastic. We came in with pre-approved financing from one bank and he found us a better deal with a different bank. Even more impressive was that Ian immediately pointed out some routine work the car needed to have done there before they were going to deliver it to us. That's a level of honesty you don't find at many dealerships. I can't recommend Brattleboro Subaru highly enough. These folks are great ! More

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