Ian Findlay | Page 11

First I want to talk about my salesperson, Ian Findley. My experience with Ian was very satisfactory. He was up front with me the entire time, informative, and helpful. I felt like I had a positive experie My experience with Ian was very satisfactory. He was up front with me the entire time, informative, and helpful. I felt like I had a positive experience with him and did not have the "car salesman" experience that people generally fear when going to dealerships. My combined experience with my internet salesperson (Evan Warren) and the Subaru Brattleboro dealership, on the other hand---was quite bad. And because of that I don't think I would recommend anyone else make a purchase through Brattleboro Subaru. Or at least I would advise them to be on their guard and be incredibly careful. My story is as follows: Evan reached out to me via email to ask if I would be interested in the last Forester "Sport" on the Brattleboro lot. I said no thank you after seeing the price he offered and told him I was looking for $2,000 less (i.e., the price I was being quoted at other dealerships and was considering looking at cars on Carmax). In response, Evan said that Brattleboro could accommodate that price. Based on that representation, I shut down the myriad other conversations I was having with other dealers (I had a spreadsheet of ~10 different dealers I was working with), gave a $1000 non-refundable deposit, and drove 2+ hours away from my home from Somerville, MA to Brattleboro, VT to purchase my vehicle. When I got there, the manager declined to honor Evan's deal and told me I would need to pay the additional $2,000. I was floored. After everything I did based on that representation, I can't describe the shock I felt in that moment. The manager first tried to tell me I needed to pay the extra money because "I was mistaken" and that Evan did not commit that price to me, but that Evan instead was just essentially making loose comments about what could or could not be true. This tactic actually infuriated me even more because it was essentially gaslighting. I had numerous conversations with Evan over the phone and via email and we both knew that we were discussing an actual sale price. I flat out told Evan I would not be working with him otherwise. Why else would I be working with a dealership that was 2 hours from my house? And why else would I submit a $1,000 deposit? Both Evan and I knew I would not have done those things if the price was any more than what he committed to. After that, the manager's next tactic was to say that, regardless, Evan was not authorized to drop the price of the car that much. Again, infuriating. Why would anyone work with a dealership if every conversation leading up to the point of sale could just be undermined in this way? And what a position to leave me in this far into the sales process. A truly lose/lose situation and one that left me feeling like I would never in a million years purchase a Subaru again. I will say the manager eventually attempted to soften the blow by meeting me halfway and asking for an additional $1,000 instead of an additional $2,000. I appreciated the effort---but of course you're left wondering: was this a massive ploy to begin with? Was I just another victim to the car dealership machine? It was really unfortunate because I felt so great about the purchase and with my experience with Ian before all of this started going down. I truly think the right way to handle the situation would have been to honor the commitment that Evan made me. My ultimate experience was incredibly harrowing and, as I mentioned, I don't think I could in good faith recommend this dealership to anyone else. One final comment though: Again, I would like to reiterate that I have no complaint about Ian. He was incredibly professional and helpful the entire time. The only positive thing about my experience. More

by ndrew56 Verified Customer Verified Customer

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One of the more professional and friendly dealerships I've ever been to. My wife and I were looking for a used Legacy for our son. Marie Cook went above and beyond helping us find just the right car. Ou I've ever been to. My wife and I were looking for a used Legacy for our son. Marie Cook went above and beyond helping us find just the right car. Our salesperson Ian Findlay was fantastic. We came in with pre-approved financing from one bank and he found us a better deal with a different bank. Even more impressive was that Ian immediately pointed out some routine work the car needed to have done there before they were going to deliver it to us. That's a level of honesty you don't find at many dealerships. I can't recommend Brattleboro Subaru highly enough. These folks are great ! More

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We are so grateful and happy with the team at Brattleboro Subaru. We waited a long time to finally get a new vehicle and everyone went above and beyond to make it happen for us. We absolutely love the Subar Subaru. We waited a long time to finally get a new vehicle and everyone went above and beyond to make it happen for us. We absolutely love the Subaru Impreza and look forward to purchasing many more vehicles with Brattleboro Subaru. Undoubtedly customers for life after everything they did for us. Highly recommend this awesome dealership. More

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Excellent sales experience Ian Findlay is the best salesperson around. Straightforward, honest, and he goes out of his way to help. He knows his profession as well as the cars h Ian Findlay is the best salesperson around. Straightforward, honest, and he goes out of his way to help. He knows his profession as well as the cars he sells, and carefully explains everything you need to know to make an informed decision. Brattleboro Subaru is fortunate to have him on their superb team - if you're in the market for a Subaru, see Ian - you'll be glad you did! We're long time Subaru owners, and if it weren't for a specific personal reason, we would have bought another new Forester. Nonetheless, Ian stands out and deserves special recognition. David More

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Great! we bought a Forrester We found everyone at Bratt. Subaru to be knowledgeable fun and very easy. We worked mostly with Ian and Laura. Can't say enough good things about t We found everyone at Bratt. Subaru to be knowledgeable fun and very easy. We worked mostly with Ian and Laura. Can't say enough good things about them both. The service man who made our car sparkle, did a awesome job. I am sorry I do not know his name. We would not hesitate a buy another car there at some point. So, thank you all!! More

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New "Rex" I first contacted Bratt Subaru looking for a BRZ, but they had none. My original 2nd choice was for a WRX, but I didn't think I could afford one. Af I first contacted Bratt Subaru looking for a BRZ, but they had none. My original 2nd choice was for a WRX, but I didn't think I could afford one. After working with Chris, I ended up with the WRX instead based on suitability for all year driving and because it was just so much quicker. More

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A great experience buying a used car from Brattleboro Subaru Buying a car is exciting, bur it can be nerve-wracking as well. Ian Findley and the other staff we worked with at Brattleboro Subaru made it calm and Buying a car is exciting, bur it can be nerve-wracking as well. Ian Findley and the other staff we worked with at Brattleboro Subaru made it calm and easy. They were friendly and efficient, responding to our questions and concerns with all the information we needed and handling the paperwork with dispatch. More

by mfkennedy Verified Customer Verified Customer

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Purchase of new Cross Trek My experience couldn't have been better, from the initial contact with Marie via the USAA cay-buying service to the on-site test drives and discussion My experience couldn't have been better, from the initial contact with Marie via the USAA cay-buying service to the on-site test drives and discussion of options with Ian, to the ultimate sale and delivery. All quick and simple and an overall pleasant experience with no hassles. The staff was courteous and professional throughout the process, and I would recommend them and the dealership to anyone in the region. More

by David Verified Customer Verified Customer

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Friendly, helpful, reliable Tire change and alignment was efficiently done while I waited. Dependable service. They keep me safely on the road. I know it will be done correctly, Tire change and alignment was efficiently done while I waited. Dependable service. They keep me safely on the road. I know it will be done correctly, More

by PINEROOM2 Verified Customer Verified Customer

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Simple, Quick, and Helpful The people at Brattleboro Subaru were very easy to work with. These guys are honest, and didn't try to dupe me like other dealerships. In addition, th The people at Brattleboro Subaru were very easy to work with. These guys are honest, and didn't try to dupe me like other dealerships. In addition, they were not pushy with anything, and always tried to work with me to get a deal I was comfortable with. More

by Albert Verified Customer Verified Customer

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