Ian Martin
Ian Martin at BMW of West Chester

Ian Martin | Page 18

Client Advisor

BMW of West Chester

1275 Wilmington Pike
West Chester, PA 19382

Contact Me
5.0
286 Reviews

My love for BMW started at an early age. My father has always held the brand in the highest regard being an ex-race car and motorcycle driver and working on the sales side of the business for for the last 28+ years. Part of my Senior year of high school was spent living in Germany where I was able to go see the Welt (have been back twice since) and experience BMW on the road in its native environment. One of the greatest experiences of my life. I am passionate about the brand and my family of owners. Come join us.

Dealership Experience

10 yrs, 6 mos

Industry Experience

10 yrs, 11 mos

Specialties & Trainings

Performance Center Delivery

BMW ///M Sales

View more specialties & trainings
5.0

286 Reviews

Write a Review

286 Reviews of Ian Martin

July 15, 2020

Dealership Rating
Employee Rating

A very easy buying experience I truly enjoyed my experience with Ian Martin very knowledgeable of the cars very considerate always return calls would buy cars from him over and ove More

by rjpurnel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 15, 2020

BMW of West Chester responded

Thank you for your kind words for the purchase experience facilitated by Ian M. We are thrilled to hear you were so pleased. Thank you from all of us here at Otto's!

July 07, 2020

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Employee Rating

It was such pleasure buying a car from Ian. He is a true professional in the car industry - very knowledgeable, courteous, honest, and fair. He made my first car buying experience enjoyable! Highly recomme More

by ArtemDez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 08, 2020

BMW of West Chester responded

Thank you for your wonderful compliments for the purchase experience provided by Ian M. Congratulations on your first BMW from all of us here at Otto's!

July 06, 2020

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Employee Rating

Purchase of certified pre-owned M3 I have bought two vehicles at this dealership and used them for all maintenance since 2009 on three four different 3-series sedans. Service has always More

by MCBMW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 06, 2020

BMW of West Chester responded

Thank you for your ongoing loyalty and a special thanks for choosing Otto's in these unprecedented times!

June 29, 2020

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Employee Rating

The team at Otto’s BMW is outstanding! Ian Martin was professional and kept me informed regarding my vehicle order. The process was efficient and the customer service was fantastic from the time I was ex More

by Noelle S.
Recommend Dealer
Yes

Other Employees Tagged: Noel Montesano

Jun 29, 2020

BMW of West Chester responded

Thank you for your endorsement of Ian M and the team here at Otto's! We're delighted to hear you were so pleased.

June 28, 2020

Dealership Rating
Employee Rating

Excellent customer experience, Ian Martin was a pleasure to work with and made our transaction as seamless as possible (impressive considering the constraints from COVID-19 related distancing measures). Onc More

by Cruz
Recommend Dealer
Yes
Jun 29, 2020

BMW of West Chester responded

Thank you for once again choosing Otto's BMW in these especially challenging times. We are working hard to ensure we continue to deliver a superior experience while maintaining a safe environment! Many thanks again from all of us here at Otto's!

June 12, 2020

Dealership Rating
Employee Rating

Ian is a consummate and knowledgeable professional. I really enjoyed working with him on this new car purchase. Everything went smooth as I had expected More

by mdpetill
Recommend Dealer
Yes
Jun 15, 2020

BMW of West Chester responded

We're so pleased to hear you enjoyed working with Ian on your purchase. Enjoy the summer driving season in your new BMW!

May 24, 2020

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Employee Rating

Great service during social distancing time Even tough this is a difficult time during COVID-19, Otto's still provided great service experience. Sales person's very responsive and flexible, ser More

by Roy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 26, 2020

BMW of West Chester responded

We're delighted to hear of your excellent experience. We truly appreciate your business especially as we navigate these uncertain times. Many thanks from all of us here at Otto's!

May 18, 2020

Dealership Rating
Employee Rating

X2 M35i PAINLESS delivery Otto's BMW has always taken great care of me from my first phone call with Bill Cosenza in service, to the managers, and my salesman, Ian Martin. This More

by Dr Pete C
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kevin Mahoney, Wilmer Rodriguez, Bill Cosenza , John Keenan

May 19, 2020

BMW of West Chester responded

We're so pleased to hear with the service delivered by Bill and Ian. It is a total team effort here at Otto's! Many thank again for being a valued member of the Otto's BMW family!

May 05, 2020

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Employee Rating

Quality service and experience even during crisis Ordering a new vehicle is always fun but the pandemic made delivery wait time longer than normal. Ian stayed connected with me all throughout March an More

by Cynthia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Keenan

May 06, 2020

BMW of West Chester responded

Thank you for your patience as we work together through these unprecedented times. We're pleased to hear Ian was able to deliver the best purchase experience possible. Many thanks again for choosing Otto's!

April 18, 2020

Dealership Rating
Employee Rating

Excellent customer service I had a fantastic buying experience at Otto's Ian makes you feel like family, he's very detailed oriented and he made sure I got a great deal. Once th More

by gadget66
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mohammad Elnaboulsi

Apr 20, 2020

BMW of West Chester responded

Thank you for your recognition of Ian and Mohammad. It is our team members that make the difference. Many thanks for choosing Otto's BMW!

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