Ian Martin | Page 19

Ian is a consummate and knowledgeable professional. I really enjoyed working with him on this new car purchase. Everything went smooth as I had expected really enjoyed working with him on this new car purchase. Everything went smooth as I had expected More

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Great service during social distancing time Even tough this is a difficult time during COVID-19, Otto's still provided great service experience. Sales person's very responsive and flexible, ser Even tough this is a difficult time during COVID-19, Otto's still provided great service experience. Sales person's very responsive and flexible, service stuff were considerate. Dealership has a good selection of pre-owned cars. More

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X2 M35i PAINLESS delivery Otto's BMW has always taken great care of me from my first phone call with Bill Cosenza in service, to the managers, and my salesman, Ian Martin. This Otto's BMW has always taken great care of me from my first phone call with Bill Cosenza in service, to the managers, and my salesman, Ian Martin. This is my 4th BMW; 3rd from Otto's. Ian has sold me my last two and as long as he is there, this sale won't be our last deal. Keep up the great work!! More

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Quality service and experience even during crisis Ordering a new vehicle is always fun but the pandemic made delivery wait time longer than normal. Ian stayed connected with me all throughout March an Ordering a new vehicle is always fun but the pandemic made delivery wait time longer than normal. Ian stayed connected with me all throughout March and April until the new delivery date! On pick up day, he took the time to demonstrate the cool new features and help me program the car for a ready to go experience. Ian always delivers on quality service and so does Otto's! More

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Excellent customer service I had a fantastic buying experience at Otto's Ian makes you feel like family, he's very detailed oriented and he made sure I got a great deal. Once th I had a fantastic buying experience at Otto's Ian makes you feel like family, he's very detailed oriented and he made sure I got a great deal. Once the sale was made he noticed a little ding in the car and he made sure it was fixed. Mohammad was excellent showing me things in the car and spending all the time I needed, he even reached out to assist me when he was off. When you have workers like that it makes you want to be a repeat customer and share you experience with your friends. More

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Excellent cuatomer service I just had to add on to my previous post, I had an appointment before the dealership shut down which they called my to reschedule on April 1st. When I I just had to add on to my previous post, I had an appointment before the dealership shut down which they called my to reschedule on April 1st. When I arrived it took longer than I expected but I understood with them being careful and keeping ever safe. I informed them why I was here and about a issue I had with the app which myself and Mohammad try to fix, the service writer didn't understand so I texted Mohammad which he informed me he was off but he still reached out to the service writer to inform him of my issues. A few hours later they called to say my software was outdated and the fixed it.. I just wanna say thanks to Mohammad for your EXCELLENT customer service even while your at home. Keep up the good work. More

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I can't think of perfect word to describe the service I I can't think of a perfect word to describe the service I received at Otto's BMW, but all I can say is (WOOOW!). My salesman was Ian Martin. Ian Ma I can't think of a perfect word to describe the service I received at Otto's BMW, but all I can say is (WOOOW!). My salesman was Ian Martin. Ian Martin is not just a salesman, but he is well informed about cars, very professional, and he made my wife and I feel welcomed at Otto's BMW. When I got to Otto's BMW I thought I was just gonna do a drive test. However, after Ian had explained to me how good the car I wanted to buy was, I was able to make a decision right away and the following morning we were able to put a deposit to hold the car. Of-course, we purchased the vehicle three weeks after my initial visit, but these three weeks felt like it was just four days because Ian was always in-touch with updates. Last but not least, kudos to Mohammad Elnaboulsi for a quick tutorial about the vehicle. He knows his job. Shepherd and Mercy. More

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Mohammad is extremely knowledgeable on the features of my Mohammad is extremely knowledgeable about the features of my new X7!. He is great to work with, friendly, patient and nice. He made the transition to Mohammad is extremely knowledgeable about the features of my new X7!. He is great to work with, friendly, patient and nice. He made the transition to my new car very easy! More

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Our second purchase in less then A year! This past summer we wanted a used convertible, and Otto's had the right model on the floor in color, mileage, and amenities. So when we wanted to repl This past summer we wanted a used convertible, and Otto's had the right model on the floor in color, mileage, and amenities. So when we wanted to replace my husband's SUV for a better ride, economy, and class, we once more found the ideal vehicle at Otto's. We did some comparison shopping, and the X7 was the right model for our needs. We love the ride, the color- inside and out - and all the details BMW has included in this new model. Our sales staff was excellent, also! More

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This was a fantastic buying experience . I am from out of state and Ian was so friendly in conversation including negotiation which made the experience so worth it . Once we decided on the deal , he was so state and Ian was so friendly in conversation including negotiation which made the experience so worth it . Once we decided on the deal , he was so courteous and meticulous about all the details and getting everything done so I could fly in and out . And that’s what it was literally - it took me like maybe max an hour to get everything done and drive out . He made it so smooth and fun as well for me and my family . Such an awesome sales guy - thank you Ian More

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