Ian Martin | Page 22

Easy, straightforward process I like to buy my cars at the dealer that will service them so when Ian was willing to work out numbers over email before I came in, buying from Otto's I like to buy my cars at the dealer that will service them so when Ian was willing to work out numbers over email before I came in, buying from Otto's was a no brainer. Combine that with a large selection of inventory and convenient location, and it really makes Otto's the clear choice for BMW shopping. More

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Excellent Service I went to Otto's to check out the new M340i. I met with Ian and he was very friendly and knowledgeable. The car was not at the dealership but Ian setu I went to Otto's to check out the new M340i. I met with Ian and he was very friendly and knowledgeable. The car was not at the dealership but Ian setup an appointment at my convenience to have the car there for me to look over and test drive the model car. When it came time to talk numbers, Ian was honest and straightforward with me and with Wilmer's help, was able to work out a great deal for me. When my wife and I went in to sign the paperwork and pick up the car, the experience was very welcoming and professional and we knew had made the correct choice to buy from Ian and Otto's BMW. Marissa was very nice and did a good job of explaining the many documents we needed to sign. We will definitely be purchasing my wife's next car at Otto's. More

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Good Customer Service I wanted to buy my first m3 and i was looking at other dealerships but otto’s had the friendlies staff and gave me the best deal out of everyone ! I D I wanted to buy my first m3 and i was looking at other dealerships but otto’s had the friendlies staff and gave me the best deal out of everyone ! I Definitely recommend them More

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Very friendly and attentive This was our first visit to Otto’s and also our first BMW purchase. We were greeted warmly when we entered the dealership. Ian M. was very attentive a This was our first visit to Otto’s and also our first BMW purchase. We were greeted warmly when we entered the dealership. Ian M. was very attentive and asked questions ensuring he knew exactly what we were looking for in a new car. More

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Friendly Autos BMW was friendly, patient, helpful and an overall great experience. They were very forthcoming in the negotiation and were helpful when talking Autos BMW was friendly, patient, helpful and an overall great experience. They were very forthcoming in the negotiation and were helpful when talking through options and ancillary services. More

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Great experience, customer for life! I would highly recommend Otto’s BMW. Ian Martin was our sales person and he was fantastic. He is very knowledgeable, friendly and easy to work with. H I would highly recommend Otto’s BMW. Ian Martin was our sales person and he was fantastic. He is very knowledgeable, friendly and easy to work with. He really went above and beyond to secure the specific vehicle I was looking for in a quick timeframe. Overall great experience! More

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Impressed with Ottos This is my 3rd BMW and my 2nd from Ottos. I am very impressed with Ian Martin and his handling of the purchase of my new car. Very personable and This is my 3rd BMW and my 2nd from Ottos. I am very impressed with Ian Martin and his handling of the purchase of my new car. Very personable and knowledgeable of the whole process. He works quickly and efficiently and always kept in touch with me throughout the whole process and building of my car. Also when I picked up my car it had its own room and note for me to see. Loved the whole experience. More

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Knowledgeable, friendly, great customer service. World class organization and facility. The sales process is beautifully designed and executed, and all the personnel at the dealership really seem to World class organization and facility. The sales process is beautifully designed and executed, and all the personnel at the dealership really seem to enjoy being there. That makes it fun and efficient for the buyer. And Ian Martin read us very well; he got us to the key points quickly and helped us make a decision without any confusion or wasted effort. I would definitely recommend Ian and Otto's BMW. More

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Excellent experience Ian Martin made my car leasing experience a delight. I car shopped with 2 other BMW dealers and Ian’s prompt response and excellent customer attention Ian Martin made my car leasing experience a delight. I car shopped with 2 other BMW dealers and Ian’s prompt response and excellent customer attention made a huge difference. Very happy I chose Otto’s BMW even when I had to drive all the way from Doylestown More

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Customer of Otto's since 1984 - Owned over 30 BMW's I live in Hockessin, Delaware and have been a customer of Otto's since 1984. My wife and I have owned over 30 BMW's (all models). Despite the 30 m I live in Hockessin, Delaware and have been a customer of Otto's since 1984. My wife and I have owned over 30 BMW's (all models). Despite the 30 minute drive to the dealership, I always go to Otto's for service and for sales. The service department is outstanding. It is headed by Chris Clayton who is knowledgeable and customer focused. The repairs are always done according to BMW specifications. I always get a BMW loaner car during service. I never experienced an issue with service for during all my time as a customer. Frank Adinolfi is my service advisor. Bill Cosenza is my service advisor when Frank is out of the office. Great job done by both. The sales department is staffed with excellent sales personnel either for used or new cars. Over the years, have purchased special order new, european delivery at the factory in Germany, in stock new, and certified pre owned. Recently, I worked with Ian Martin and Wilmer Rodriguez for the purchase of a BMW X5. The entire experience was pleasant and my X5 delivery went without any issues. Ian and Wilmer are true sales professionals. You can tell that I am very loyal to Otto's BMW because they have earned my loyalty over the years. I recommend this dealership to anyone considering a purchase or needing expert service. You would be pleased with your experience and would not be disappointed. More

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