Ian Martin | Page 22

Top-notch professionalism from everyone involved Returned to Ottos for my next BMW as I was satisfied dealing with them before, except for the tire/rim protection deal that was a waste for my last ve Returned to Ottos for my next BMW as I was satisfied dealing with them before, except for the tire/rim protection deal that was a waste for my last vehicle. Although Ian was busy twice when I stopped in unexpectedly, the other staff made sure I was taken care of. When we finally sat down I had 2 cars in mind. Ian worked through all of the scenarios and didn't pressure me in any way. After a few days and several revisions (even a last ditch look at a just received 428) we finalized a deal for a X1 that both me and my wife are happy with. Ian checked in with me the next day and I trust I will be dealing with him and Ottos again when I need another car. Although they did try to sell me additional warranties and coverage it was not the hard sell I had the last time. I would recommend Ian and Ottos if you want a good BMW with good sales and service to go with it... More

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Options and Service Ian showed great interest in me and my needs, I liked the fact that he was empowered to make price decisions ! Response time and car delivery process Ian showed great interest in me and my needs, I liked the fact that he was empowered to make price decisions ! Response time and car delivery process was also great ! More

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Excellent Service and a no pressure approach sold me My 1st BMW shopping experience was one that will keep me an Otto’s customer for some time to come. Ian Martin was simply a great human being to deal w My 1st BMW shopping experience was one that will keep me an Otto’s customer for some time to come. Ian Martin was simply a great human being to deal with. Lorenzo Adiletta whom I took my first test ride was knowledgeable and explained the car’s features clearly and concise. At the end Noel Montesano ensured my pickup was as smooth and stress free as possible. Thank you for making this shopping experience one to remember. More

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Excellent Ian, our salesperson, was very knowledgable, very attuned to our needs and had a great personality. This was a great experience for us. We will defi Ian, our salesperson, was very knowledgable, very attuned to our needs and had a great personality. This was a great experience for us. We will definitely recommend Ian and Otto's BMW to any of our friends and associates who are looking to buy a car. Ian walked us through every step to the process and made sure we felt comfortable leaving the dealership with our new car. WE LOVE OUR X3 Exceptional service. More

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Best used car purchase experience! We visited Otto’s BMW for a certified pre-owned convertible with low mileage. We had also hoped for a vehicle in a limited color selection. Our model We visited Otto’s BMW for a certified pre-owned convertible with low mileage. We had also hoped for a vehicle in a limited color selection. Our model was there-a 428i XDrive in silver, on the showroom floor! Ian Martin was selected to handle our inquiries, and he was excellent! He was straightforward and quite knowledgeable about the car- inside and out. He was highly competent in all aspects of the sale. He also was well-versed in going through the technology after we purchased it, as well as patient. More

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Easy, straightforward process I like to buy my cars at the dealer that will service them so when Ian was willing to work out numbers over email before I came in, buying from Otto's I like to buy my cars at the dealer that will service them so when Ian was willing to work out numbers over email before I came in, buying from Otto's was a no brainer. Combine that with a large selection of inventory and convenient location, and it really makes Otto's the clear choice for BMW shopping. More

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Excellent Service I went to Otto's to check out the new M340i. I met with Ian and he was very friendly and knowledgeable. The car was not at the dealership but Ian setu I went to Otto's to check out the new M340i. I met with Ian and he was very friendly and knowledgeable. The car was not at the dealership but Ian setup an appointment at my convenience to have the car there for me to look over and test drive the model car. When it came time to talk numbers, Ian was honest and straightforward with me and with Wilmer's help, was able to work out a great deal for me. When my wife and I went in to sign the paperwork and pick up the car, the experience was very welcoming and professional and we knew had made the correct choice to buy from Ian and Otto's BMW. Marissa was very nice and did a good job of explaining the many documents we needed to sign. We will definitely be purchasing my wife's next car at Otto's. More

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Good Customer Service I wanted to buy my first m3 and i was looking at other dealerships but otto’s had the friendlies staff and gave me the best deal out of everyone ! I D I wanted to buy my first m3 and i was looking at other dealerships but otto’s had the friendlies staff and gave me the best deal out of everyone ! I Definitely recommend them More

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Very friendly and attentive This was our first visit to Otto’s and also our first BMW purchase. We were greeted warmly when we entered the dealership. Ian M. was very attentive a This was our first visit to Otto’s and also our first BMW purchase. We were greeted warmly when we entered the dealership. Ian M. was very attentive and asked questions ensuring he knew exactly what we were looking for in a new car. More

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Friendly Autos BMW was friendly, patient, helpful and an overall great experience. They were very forthcoming in the negotiation and were helpful when talking Autos BMW was friendly, patient, helpful and an overall great experience. They were very forthcoming in the negotiation and were helpful when talking through options and ancillary services. More

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