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Ian Martin
288 Reviews
My love for BMW started at an early age. My father has always held the brand in the highest regard being an ex-race car and motorcycle driver and working on the sales side of the business for for the last 28+ years. Part of my Senior year of high school was spent living in Germany where I was able to go see the Welt (have been back twice since) and experience BMW on the road in its native environment. One of the greatest experiences of my life. I am passionate about the brand and my family of owners. Come join us.
Read moreDealership Experience
10 yrs, 6 mos
Industry Experience
10 yrs, 11 mos
Specialties & Trainings
Performance Center Delivery
BMW ///M Sales
European Delivery
New BMW Sales
Pre-Owned BMW Sales
288 Reviews
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288 Reviews of Ian Martin
April 06, 2019
Excellent experience Ian Martin made my car leasing experience a delight. I car shopped with 2 other BMW dealers and Ian’s prompt response and excellent customer attention Ian Martin made my car leasing experience a delight. I car shopped with 2 other BMW dealers and Ian’s prompt response and excellent customer attention made a huge difference. Very happy I chose Otto’s BMW even when I had to drive all the way from Doylestown More
by Gruene
April 02, 2019
Customer of Otto's since 1984 - Owned over 30 BMW's I live in Hockessin, Delaware and have been a customer of Otto's since 1984. My wife and I have owned over 30 BMW's (all models). Despite the 30 m I live in Hockessin, Delaware and have been a customer of Otto's since 1984. My wife and I have owned over 30 BMW's (all models). Despite the 30 minute drive to the dealership, I always go to Otto's for service and for sales. The service department is outstanding. It is headed by Chris Clayton who is knowledgeable and customer focused. The repairs are always done according to BMW specifications. I always get a BMW loaner car during service. I never experienced an issue with service for during all my time as a customer. Frank Adinolfi is my service advisor. Bill Cosenza is my service advisor when Frank is out of the office. Great job done by both. The sales department is staffed with excellent sales personnel either for used or new cars. Over the years, have purchased special order new, european delivery at the factory in Germany, in stock new, and certified pre owned. Recently, I worked with Ian Martin and Wilmer Rodriguez for the purchase of a BMW X5. The entire experience was pleasant and my X5 delivery went without any issues. Ian and Wilmer are true sales professionals. You can tell that I am very loyal to Otto's BMW because they have earned my loyalty over the years. I recommend this dealership to anyone considering a purchase or needing expert service. You would be pleased with your experience and would not be disappointed. More
by Ricardo
Other Employees Tagged: Wilmer Rodriguez, Bill Cosenza, Frank Adinolfi , Christopher Clayton
April 01, 2019
Courteous staff, customer-focused sales experience My husband and I were looking for a luxury SUV and were not sure if we wanted new or used, The staff at Otto’s were attentive, but did not hover or pr My husband and I were looking for a luxury SUV and were not sure if we wanted new or used, The staff at Otto’s were attentive, but did not hover or pressure us in either direction. Ian presented facts on both the new models and the pre-owner models in stock and gave us time alone to explore the vehicles and talk privately about our options and arranged a test drive as well. When we returned from the test drive, Ian was with another customer and introduced us to Earle to go over the preowned stock that had the options we wanted. Earle was friendly anddirect and made us feel like he had our best interest in mind. We were impressed how they worked as a team to give us the best service and attention. Great customer experience! We love our car and highly recommend this team.. More
by MiColaprete
Other Employees Tagged: Earle Cho, Noel Montesano
March 30, 2019
Share your experience I work with Mr. Ian Martin on Saturday, March 30, 2019. My experience with Mr. Martin was a delight. I found Mr. Martin to be patient, profession I work with Mr. Ian Martin on Saturday, March 30, 2019. My experience with Mr. Martin was a delight. I found Mr. Martin to be patient, professional, and and not aggressive. I believe that I got a good deal and I’m looking forward to working with him in the future. More, I would highly recommend Mr. Martin to family and friends. Sincerely, Olivia Richardson More
by Olivia
Other Employees Tagged: Justice Mogano
March 29, 2019
Great experience We had a very easy and straightforward buying experience. Ian Martin was fantastic to work with. Friendly staff all around. Would definitely recommend We had a very easy and straightforward buying experience. Ian Martin was fantastic to work with. Friendly staff all around. Would definitely recommend Otto’s to all. More
by Price5
March 27, 2019
Easy Buying Process Ian provided excellent customer service. After finally deciding to purchase an X3 after months of consideration and many test drives, Ian encouraged u Ian provided excellent customer service. After finally deciding to purchase an X3 after months of consideration and many test drives, Ian encouraged us to purchase a vehicle that best matched our needs and to customize instead of settling for a vehicle on the lot. We got exactly what we wanted at a reasonable price. He made the entire process easy. More
by CRG123
February 26, 2019
great deal and excellent experience Ian Martin worked very hard to put us in the car we wanted with a great deal. Couldn't have been better to deal with. Otto's is a great dealership. Ian Martin worked very hard to put us in the car we wanted with a great deal. Couldn't have been better to deal with. Otto's is a great dealership. More
by D.merclean@verizon.net
Other Employees Tagged: Kevin Pinkerton
February 19, 2019
Great! Ian was great, he helped throughout the whole process. While my care wasn't at the dealership yet he sent me home with a loaner. The customer service Ian was great, he helped throughout the whole process. While my care wasn't at the dealership yet he sent me home with a loaner. The customer service is outstanding and by far the easiest to work with. Definitely will be returning. More
by jackie25
February 13, 2019
Outstanding The entire experience was just relaxing..enjoyable actually..and my sales associate made the experience( I’ve leased numerous cars of various makes) The entire experience was just relaxing..enjoyable actually..and my sales associate made the experience( I’ve leased numerous cars of various makes) one of the best car purchases I’ve gone thru .. More
by Tux
February 03, 2019
Great service from Ian Martin! My wife and I were very happy with the attention, professionalism and dedication we received from Ian Martin. We also want to thank Raheem Barnett for My wife and I were very happy with the attention, professionalism and dedication we received from Ian Martin. We also want to thank Raheem Barnett for all the useful tips during our X1 test-drive and Chad Wood for the attention and patience with all the paperwork. This is our first BMW and of course we already knew it's a great car, but the attention and level of service we saw from everyone at Otto's BMW West Chester really make a difference. I definitely recommend this dealer. More
by Andre&Marta
Other Employees Tagged: Raheem Barnett, Chad Wood
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