Ian Martin | Page 23

Great experience, customer for life! I would highly recommend Otto’s BMW. Ian Martin was our sales person and he was fantastic. He is very knowledgeable, friendly and easy to work with. H I would highly recommend Otto’s BMW. Ian Martin was our sales person and he was fantastic. He is very knowledgeable, friendly and easy to work with. He really went above and beyond to secure the specific vehicle I was looking for in a quick timeframe. Overall great experience! More

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Impressed with Ottos This is my 3rd BMW and my 2nd from Ottos. I am very impressed with Ian Martin and his handling of the purchase of my new car. Very personable and This is my 3rd BMW and my 2nd from Ottos. I am very impressed with Ian Martin and his handling of the purchase of my new car. Very personable and knowledgeable of the whole process. He works quickly and efficiently and always kept in touch with me throughout the whole process and building of my car. Also when I picked up my car it had its own room and note for me to see. Loved the whole experience. More

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Knowledgeable, friendly, great customer service. World class organization and facility. The sales process is beautifully designed and executed, and all the personnel at the dealership really seem to World class organization and facility. The sales process is beautifully designed and executed, and all the personnel at the dealership really seem to enjoy being there. That makes it fun and efficient for the buyer. And Ian Martin read us very well; he got us to the key points quickly and helped us make a decision without any confusion or wasted effort. I would definitely recommend Ian and Otto's BMW. More

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Excellent experience Ian Martin made my car leasing experience a delight. I car shopped with 2 other BMW dealers and Ian’s prompt response and excellent customer attention Ian Martin made my car leasing experience a delight. I car shopped with 2 other BMW dealers and Ian’s prompt response and excellent customer attention made a huge difference. Very happy I chose Otto’s BMW even when I had to drive all the way from Doylestown More

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Customer of Otto's since 1984 - Owned over 30 BMW's I live in Hockessin, Delaware and have been a customer of Otto's since 1984. My wife and I have owned over 30 BMW's (all models). Despite the 30 m I live in Hockessin, Delaware and have been a customer of Otto's since 1984. My wife and I have owned over 30 BMW's (all models). Despite the 30 minute drive to the dealership, I always go to Otto's for service and for sales. The service department is outstanding. It is headed by Chris Clayton who is knowledgeable and customer focused. The repairs are always done according to BMW specifications. I always get a BMW loaner car during service. I never experienced an issue with service for during all my time as a customer. Frank Adinolfi is my service advisor. Bill Cosenza is my service advisor when Frank is out of the office. Great job done by both. The sales department is staffed with excellent sales personnel either for used or new cars. Over the years, have purchased special order new, european delivery at the factory in Germany, in stock new, and certified pre owned. Recently, I worked with Ian Martin and Wilmer Rodriguez for the purchase of a BMW X5. The entire experience was pleasant and my X5 delivery went without any issues. Ian and Wilmer are true sales professionals. You can tell that I am very loyal to Otto's BMW because they have earned my loyalty over the years. I recommend this dealership to anyone considering a purchase or needing expert service. You would be pleased with your experience and would not be disappointed. More

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Courteous staff, customer-focused sales experience My husband and I were looking for a luxury SUV and were not sure if we wanted new or used, The staff at Otto’s were attentive, but did not hover or pr My husband and I were looking for a luxury SUV and were not sure if we wanted new or used, The staff at Otto’s were attentive, but did not hover or pressure us in either direction. Ian presented facts on both the new models and the pre-owner models in stock and gave us time alone to explore the vehicles and talk privately about our options and arranged a test drive as well. When we returned from the test drive, Ian was with another customer and introduced us to Earle to go over the preowned stock that had the options we wanted. Earle was friendly anddirect and made us feel like he had our best interest in mind. We were impressed how they worked as a team to give us the best service and attention. Great customer experience! We love our car and highly recommend this team.. More

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Share your experience I work with Mr. Ian Martin on Saturday, March 30, 2019. My experience with Mr. Martin was a delight. I found Mr. Martin to be patient, profession I work with Mr. Ian Martin on Saturday, March 30, 2019. My experience with Mr. Martin was a delight. I found Mr. Martin to be patient, professional, and and not aggressive. I believe that I got a good deal and I’m looking forward to working with him in the future. More, I would highly recommend Mr. Martin to family and friends. Sincerely, Olivia Richardson More

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Great experience We had a very easy and straightforward buying experience. Ian Martin was fantastic to work with. Friendly staff all around. Would definitely recommend We had a very easy and straightforward buying experience. Ian Martin was fantastic to work with. Friendly staff all around. Would definitely recommend Otto’s to all. More

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Easy Buying Process Ian provided excellent customer service. After finally deciding to purchase an X3 after months of consideration and many test drives, Ian encouraged u Ian provided excellent customer service. After finally deciding to purchase an X3 after months of consideration and many test drives, Ian encouraged us to purchase a vehicle that best matched our needs and to customize instead of settling for a vehicle on the lot. We got exactly what we wanted at a reasonable price. He made the entire process easy. More

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great deal and excellent experience Ian Martin worked very hard to put us in the car we wanted with a great deal. Couldn't have been better to deal with. Otto's is a great dealership. Ian Martin worked very hard to put us in the car we wanted with a great deal. Couldn't have been better to deal with. Otto's is a great dealership. More

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