Ian Martin | Page 23

Courteous staff, customer-focused sales experience My husband and I were looking for a luxury SUV and were not sure if we wanted new or used, The staff at Otto’s were attentive, but did not hover or pr My husband and I were looking for a luxury SUV and were not sure if we wanted new or used, The staff at Otto’s were attentive, but did not hover or pressure us in either direction. Ian presented facts on both the new models and the pre-owner models in stock and gave us time alone to explore the vehicles and talk privately about our options and arranged a test drive as well. When we returned from the test drive, Ian was with another customer and introduced us to Earle to go over the preowned stock that had the options we wanted. Earle was friendly anddirect and made us feel like he had our best interest in mind. We were impressed how they worked as a team to give us the best service and attention. Great customer experience! We love our car and highly recommend this team.. More

Report | Print

Share your experience I work with Mr. Ian Martin on Saturday, March 30, 2019. My experience with Mr. Martin was a delight. I found Mr. Martin to be patient, profession I work with Mr. Ian Martin on Saturday, March 30, 2019. My experience with Mr. Martin was a delight. I found Mr. Martin to be patient, professional, and and not aggressive. I believe that I got a good deal and I’m looking forward to working with him in the future. More, I would highly recommend Mr. Martin to family and friends. Sincerely, Olivia Richardson More

Report | Print

Great experience We had a very easy and straightforward buying experience. Ian Martin was fantastic to work with. Friendly staff all around. Would definitely recommend We had a very easy and straightforward buying experience. Ian Martin was fantastic to work with. Friendly staff all around. Would definitely recommend Otto’s to all. More

Report | Print

Easy Buying Process Ian provided excellent customer service. After finally deciding to purchase an X3 after months of consideration and many test drives, Ian encouraged u Ian provided excellent customer service. After finally deciding to purchase an X3 after months of consideration and many test drives, Ian encouraged us to purchase a vehicle that best matched our needs and to customize instead of settling for a vehicle on the lot. We got exactly what we wanted at a reasonable price. He made the entire process easy. More

Report | Print

great deal and excellent experience Ian Martin worked very hard to put us in the car we wanted with a great deal. Couldn't have been better to deal with. Otto's is a great dealership. Ian Martin worked very hard to put us in the car we wanted with a great deal. Couldn't have been better to deal with. Otto's is a great dealership. More

Report | Print

Great! Ian was great, he helped throughout the whole process. While my care wasn't at the dealership yet he sent me home with a loaner. The customer service Ian was great, he helped throughout the whole process. While my care wasn't at the dealership yet he sent me home with a loaner. The customer service is outstanding and by far the easiest to work with. Definitely will be returning. More

Report | Print

Outstanding The entire experience was just relaxing..enjoyable actually..and my sales associate made the experience( I’ve leased numerous cars of various makes) The entire experience was just relaxing..enjoyable actually..and my sales associate made the experience( I’ve leased numerous cars of various makes) one of the best car purchases I’ve gone thru .. More

Report | Print

Great service from Ian Martin! My wife and I were very happy with the attention, professionalism and dedication we received from Ian Martin. We also want to thank Raheem Barnett for My wife and I were very happy with the attention, professionalism and dedication we received from Ian Martin. We also want to thank Raheem Barnett for all the useful tips during our X1 test-drive and Chad Wood for the attention and patience with all the paperwork. This is our first BMW and of course we already knew it's a great car, but the attention and level of service we saw from everyone at Otto's BMW West Chester really make a difference. I definitely recommend this dealer. More

Report | Print

Best Car Buying Experience This was my first experience buying in the luxury car market. I was very impressed with the friendliness of the staff. Everyone made me feel welcome. This was my first experience buying in the luxury car market. I was very impressed with the friendliness of the staff. Everyone made me feel welcome. I got a fantastic deal on my car and the car buying process was pressure-free. Thank you Ian and Wilmer. I Love My BMW! More

Report | Print

One of the best car buying experiences - purchased 2 Prior to visiting the dealership I did a little research on our personal trade in values and a few of the cars we were interested in looking at. Upon Prior to visiting the dealership I did a little research on our personal trade in values and a few of the cars we were interested in looking at. Upon our arrival we were greeted with a warm welcome and paired with our Client Advisor Ian Martin. My husband and I both test drove vehicles that day. Without hesitation the vehicle my husband wanted to test drive was pulled out of the showroom and Ian paired me with another associate so that I could test drive one I had my eye on. It did not take us long in deciding that we would trade both of our cars. We confirmed a time the following Monday to come in to finalize the paperwork and take posession of our new (to us) vehicles. The service was great. Great consideration was taken in the small details, I’m sure by more than just one employee at the dealership. We have purchased many vehicles over the years and across the country, this was by far one of the best car buying experiences. Never were we made to feel inferior for not purshasing new. Our new cars were meticulously detailed and put on display for us when we took posession of them. We love our gifts we both received and look forward to our follow up appointments to discuss questions we might have. My husband and I both love our new vehicles and wish we had made this decission sooner. We will definitely be back for our next purchases. Thank you Ian Martin for facilitating and contributing to our great car buying experience! More

Report | Print