Ian Martin | Page 24

Great experience! We were very pleased with the service we received and have purchased both of our vehicles at Otto’s with Ian. Ian is very knowledgeable and enormousl We were very pleased with the service we received and have purchased both of our vehicles at Otto’s with Ian. Ian is very knowledgeable and enormously helpful when trying to select a car that works for your budget and lifestyle. More

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Excellent The experience was awesome and my salesman was the reason I bought the car. he was honest and truly loved the BMW product and dealership. The experience was awesome and my salesman was the reason I bought the car. he was honest and truly loved the BMW product and dealership. More

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Had a great experience with Ian Martin! Ian was wonderful to work with, not at all pushy, and helped me find the perfect car for my needs. I hope to work with him on my next car purchase! Ian was wonderful to work with, not at all pushy, and helped me find the perfect car for my needs. I hope to work with him on my next car purchase! More

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Silver lining playbook My wife and I wanted a new X5 and the last three 2018’s were on the showroom floor. I had been in for a quick service to top-off my tires as they ne My wife and I wanted a new X5 and the last three 2018’s were on the showroom floor. I had been in for a quick service to top-off my tires as they needed some nitrogen. When I saw the three cars, I knew one would be ours but since this was my wife’s car, I wanted her to pick the vehicle she liked as the features were a little different on one of the models. We made an appointment to come in the next morning when the dealership opened to look at the three cars. She really liked the Black X5 and told the dealership we would return later in day as we had a prior commitment as she wanted too test drive the car. mid afternoon we found out the black car was sold. I told the salesman that it wasnt meant to be.....about an hour later, Ian texted me to add the one feature we wanted to one of the white X5 to acvomadate our needs at no charge to us. That’s the silver lining as we returned later in day, test drove and bought the car. The candid feedback is we would have appreciated a phone call from sales leadership that the car was going to be sold to another buyer, especially since we are 4x return buyers. They have 100% of our sales and service business and as feedback on transparency, it’s important to communicate with your sales staff on open opportunities as it may have given us a decision point to counter for purchase. More

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Great Service from the beginning to the End!!! Their professionalism is what won me over. Bought my first vehicle from them after a couple of conversations over the phone. Truly impressed with the Their professionalism is what won me over. Bought my first vehicle from them after a couple of conversations over the phone. Truly impressed with their knowledge of their products. More

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Highly recommend Ian Ian was terrific to work with on the purchase of my first BMW. He and Brian were informative, no pressure sales consultants and advisors. Highly recom Ian was terrific to work with on the purchase of my first BMW. He and Brian were informative, no pressure sales consultants and advisors. Highly recommend them. More

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Great Experience A friend recommended Otto BMW, I was reluctant due to distance. However, upon entering the facility, we definitely felt welcomed by many. As a relucta A friend recommended Otto BMW, I was reluctant due to distance. However, upon entering the facility, we definitely felt welcomed by many. As a reluctant purchaser, Ian Martin was extremely patient, knowledgeable and pleasant... the actual paperwork process was remarkably short, smooth and easy. Icing on the cake. Thank you!!!! More

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Thank you Otto's and Ian M! Felt that I received a great deal of care from Otto's and Ian. They/He were attentive to my needs, never pushed me in a certain direction, but clearl Felt that I received a great deal of care from Otto's and Ian. They/He were attentive to my needs, never pushed me in a certain direction, but clearly laid out my options with pros and cons. He was honest and got me to where I needed to be from a vehicle and financial standpoint. Excellent experience! Will recommend to others, as well as plan to be in the Otto's family for a long time. More

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Honor Ian is a man of honor. He has been my BMW car salesman for about 2 years now. I title this review as Honor and say Ian is a man of honor because he ac Ian is a man of honor. He has been my BMW car salesman for about 2 years now. I title this review as Honor and say Ian is a man of honor because he actually cares that you are getting the best deal. He is not trying to screw you on commissions like most car salesman. He makes sure you are happy with your purchase through and through. He sells with honor by caring about his customer. I am not just talking about money even though Ian will get you the best deal. Ian goes out of his way to make sure you the customer are actually satisfied with the car. I originally wanted one type of SUV and Ian said "I think based on what you want to do with the car you may want to go with x SUV." And he was right. Again, he cares about his customers. Ian's bottom line is not the dollar it is the satisfaction of his customer. More

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Customer satisfaction Put together a win .. win deal for both of us! Gave me fair value for my trade in. The car was priced right and they even went the extra mile to add a Put together a win .. win deal for both of us! Gave me fair value for my trade in. The car was priced right and they even went the extra mile to add an accessory I wanted through a third party. More

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