Ian Thomas
Ian Thomas at Gervais Volkswagen
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Ian Thomas | Page 4

Finance Manager

Gervais Volkswagen

6-B Industrial Ave E
Lowell , MA 01851

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4.7
39 Reviews
4.7

39 Reviews

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39 Reviews of Ian Thomas

May 24, 2023

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Employee Rating

Both Savian and Ian explained the contract for my new used car clearly. I was able to find a Honda Civic at a reasonable price with great mileage. I'm very happy with the experience and with my purchase More

by colinthomaspowell
Sales Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Savian Olivero

May 05, 2023

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The dealership was great, can’t say that for VW Title company it took 2 mo. To find the Title. More

by donknapp
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Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Kevin Dunn

April 28, 2023

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I was looking for a car for my kid and Kevin was able to find me a car that fit all our needs. Price/Safety/Reliable He and Ian explained in detail the entire process from purchasing and finance optios. More

by jimbella
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Kevin Dunn

April 26, 2023

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Danny was the perfect salesperson for me. He did not push, but gave me all the information I was looking for. He responded to my questions in a professional manner . More

by karalis6
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Recommend Dealer
Yes

Other Employees Tagged: Danny Abbott

March 05, 2023

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Was good at first until I found out my old lease wasn’t paid off and my old lease is still charging my account, so money I didn’t have in my account made me over draft and it’s also screwing up my credit f More

by anth1807
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
No

Other Employees Tagged: Danny Abbott

Mar 07, 2023

Gervais Volkswagen responded

Hello, Thanks for the feedback. I apologize for the aggravation to this point. I was able to look into your situation. Looks like the payoff was overnighted on the 24th of Feb. I believe a day or so after you finalized paperwork. To date, the check has not cleared our account. This is my plan moving forward. I canceled that check, overnighted a check to a Nissan dealer partner of ours that will EFT the payoff to Nissan. (instant payoff) They will receive our check on 03/08, and I will follow up with the Nissan dealership to ensure the vehicle is paid off. Please forward along the amount Nissan withdrew from your account along with any overdraft fee's and we will reimburse the appropriate amount back to you. Thank you Tony

Mar 07, 2023

anth1807 responded

The amount in total was 455.00

Mar 11, 2023

Gervais Volkswagen responded

I've confirmed that the Lease has been paid off. I will get with my office and reimburse you for the extra payment and bank fee.

Mar 13, 2023

anth1807 responded

Thank you! Everything seems to be good now and please let me know when the reimbursement Check is sent out so I can keep an eye out for it. thank you. I will also update my response once I receive that.

Mar 21, 2023

Gervais Volkswagen responded

If you don't already have the check, you should any day. Again, my apologies for the aggravation.

January 27, 2023

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It was great dealing with Savian and Ian! They were quick to respond to all of my questions and we were able to make a deal quickly. Love my new wheels! More

by jessicagraves0
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Savian Olivero

January 20, 2023

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Rep was fantastic , communicated well , had a great experience would recommend , like my car . Thank you More

by ERICBEVILACQUA
Service Price Transparency
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Recommend Dealer
Yes

December 22, 2022

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My wife was the one that referred me and just wanted to know if she gets a referral bonus More

by Mkahil23
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Recommend Dealer
Yes

Other Employees Tagged: Kevin Dunn

December 17, 2022

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Employee Rating

Very easy transaction. Kevin and Ian were great to work with. Go check out the dealership. More

by aloppocwerdna
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Recommend Dealer
Yes

Other Employees Tagged: Kevin Dunn

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