Ignacio Garrigos | Page 14

From start to finish, this dealership has made me a loyal Lexus customer. Ignacio sold me my IS 350, and I have loved it for the year that I have owned it. Unlike carbuyer99 in the reviews, Ignacio followe Lexus customer. Ignacio sold me my IS 350, and I have loved it for the year that I have owned it. Unlike carbuyer99 in the reviews, Ignacio followed up with me consistently for a few months after the sale, making sure i am enjoying the car. The last time I was in for an oil change, i was in the waiting room, and Mike Dalton (sales manager) came over and asked how i am enjoying my IS 350. Very impressive. The most value i have taken to heart though came from this last week's experience. I had my car broken into through the driver's side window unfortunately, and called in to get my car scheduled for repair. As this whole event was extremely overwhelming with identity theft, on top of my stolen items, and vandalized car, Michael took the time to find out the detail of damage done to the car so that he could offer some solutions in dealing with insurance companies and claims. Without getting into the specifics, he went above and beyond service. He made me feel like he really cared my situation--and candidly, the route I took with my insurance company was different because of his advice. Furthermore, the following day of the break-in, my boyfriend took my car in for me to the dealership....I later received a text from him that said "Wow, it's amazing the way the treat you as a customer here. Lexus definitely has my business in the future." More

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They are a well run dealership with friendly, helpful staff. Willing to go the extra mile to make the sale. Make sure you check the KBB price! staff. Willing to go the extra mile to make the sale. Make sure you check the KBB price! More

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