Ignacio Zuniga | Page 2

Buying a car is already very stressful. So having a team of professional people not putting pressure on us was a Godsend! So having a team of professional people not putting pressure on us was a Godsend! More

Helpful 0

Report | Print

Clean, attentive to my specific wants in a vehicle. I knew what I was looking for before I arrived. I knew what I was looking for before I arrived. More

Helpful 0

Report | Print

Customer service was excellent, my car sells man did a terrific job I'll be coming back terrific job I'll be coming back More

Helpful 0

Report | Print

Great to work with. Salesmen and service center reps. Great Dealership.!! Will refer my friends and family Salesmen and service center reps. Great Dealership.!! Will refer my friends and family More

Helpful 0

Report | Print

This Dealership is the best in the nation my family love it l discover them by accident it l discover them by accident More

Helpful 2

Report | Print

My experience at Grubbs Nissan was below average in several phases. My sales consultant Juan was outstanding and I do want to start with a positive on this review. Made an offer on a 2018 Rogue SV Mid several phases. My sales consultant Juan was outstanding and I do want to start with a positive on this review. Made an offer on a 2018 Rogue SV Midnight Edition for $2k below sticker price on 7/12 and walked away when the offer was declined and no counter-offer. Was told that Grubbs had the lowest prices in the state of TX. Had documentation that this was a false statement. Made an appointment to return on 7/14 after a cold call from Herb on 7/13. Had my friend call Grubbs to see if he would be offered a lower price and Herb was transparent and said he can lower the price a couple hundred dollars if he would come to the dealership tonight to buy the vehicle. (A couple hundred dollars at Grubbs is $200). My friend declined the offer and said he would think about it. I rescheduled my appt to 7/15 and my friend was called three times on 7/15 to come look at the vehicle prior to my 545pm appt. Herb stated to my friend that I was one of those of slow personality types that was just kicking tires. I made it to my appt on time on 7/15 and ended up buying the Rogue for $200 less than sticker. Price was fair according to NADA guides. The Buyers Guide window sticker had dealer warranty checked and limited warranty checked due to mileage at 31k and vehicle slightly under 3 years by 10 days. During the paperwork process this buyers guide paperwork became an "As Is - No Dealer Warranty" which I had to sign and never provided the document. I made it to Travis in finance around 815pm and the opening line was do you want the extended warranty for $2,300? I was shocked that was his opening line without providing a brochure or other options. I had brought documentation from another Nissan dealership with extended warranty prices and according to Travis those prices were wrong. At this point, I knew this was going to be a draining transaction. I asked if the timing belt was covered if it broke before the mileage ended and Travis just laughed and said your the first customer to ever ask that question. Travis ended up searching for my answer and printed a section of what it is not covered on the VSC. He took his highlighter and highlighted section 8.2 and said the timing belt is covered since it wasn't not listed. He highlighted the wrong section and the timing belt is not covered in section 8.3. He had one brochure on the Nissan Security + Plus warranty and tried to close me on a third party warranty which he said was good. He stated if I wanted the Nissan warranty for $38 over cost that his manager would need to unlock his system. He had this approval done in 10 seconds at 8:50pm at night. I almost walked away from the deal in the finance office. Received an anonymous response from a google review to contact (817) 268-1000 to provide more information. Called on 8/11/2021 and left a message with the sales manager and have yet to receive a call back. Additional update on this review. Based on the vehicle maintenance report the battery was a known issue on 6/17/21 and recharged at Grubbs instead of being replaced. The Rogue was labeled as a CPO vehicle. On 8/2/2021, the battery died and had to be replaced. On 8/4/2021, I emailed the Internet Sales Manager, Ignacio to ask for $200 reimbursement and he said he would need to ask management. Follow-up on 8/6/2021 and was told there have been some delays by Ignacio. 2nd follow-up to Ignacio on 8/17/2021. All documentation was sent to Ignacio for review on 08/02/2021. More

Helpful 0

Report | Print

Ignacio is great and very easy to work with. Definitely recommend Ignacio when you are looking for vehicle and excellent service. The best in the business! recommend Ignacio when you are looking for vehicle and excellent service. The best in the business! More

Helpful 1

Report | Print

I went to Grubbs Nissan in 2019 to get my first Nissan Altima in 2018. I just traded in my 2015 Altima for a 2020 and Ignacio took great care of me both times, he made the process fast and easy. I definit Altima in 2018. I just traded in my 2015 Altima for a 2020 and Ignacio took great care of me both times, he made the process fast and easy. I definitely recommend Ignacio and Grubbs Nissan. More

Helpful 1

Report | Print

I’m a repeat buyer at this dealership. Their customer service surpasses all others. Make sure you go see them and ask for Ignacio if you’re looking to purchase. He’s amazing. Really takes care of his cus service surpasses all others. Make sure you go see them and ask for Ignacio if you’re looking to purchase. He’s amazing. Really takes care of his customers. The service department are amazing also. Everyone at Grubb’s is so pleasant to work with. More

Helpful 1

Report | Print

This place is the best.. they take care of you quick. Polite and friendly. Thay make you feel like part of the family..I will be back for all my vehicle maintenance issues here to this location ONLY.. Polite and friendly. Thay make you feel like part of the family..I will be back for all my vehicle maintenance issues here to this location ONLY.. More

Helpful 0

Report | Print