Igor Zigic | Page 7

Very clean place and the people is very professional and respectful and the best thing is that they give you space to think of what you are buying . respectful and the best thing is that they give you space to think of what you are buying . More

by CF81472 Verified Customer Verified Customer

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Process took longer than necessary. Waited nearly three hours after filling out all preliminary paperwork. Waited nearly three hours after filling out all preliminary paperwork. More

by KRISTIN_SARVER Verified Customer Verified Customer

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Always great service fast and friendly and always friendly stuff that explains what is part of each service so you know what you are paying for friendly stuff that explains what is part of each service so you know what you are paying for More

by yegorka2005 Verified Customer Verified Customer

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Excellent care for customer! The facility was very clean and nice. Very good service, always. Top notch in every way. The facility was very clean and nice. Very good service, always. Top notch in every way. More

by Nsalituro Verified Customer Verified Customer

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I am updating this review: Thank you to Anthony Landi, the service manager who did the right thing and responded to me and fixed my vehicle at no charge. I just got it back today. He was very pleasant to the service manager who did the right thing and responded to me and fixed my vehicle at no charge. I just got it back today. He was very pleasant to work with and did what he said he would do. He kept his word. I am leaving the rest of the review though, because it happened and people should know. Food for thought: All this negativity could have been avoided if I was just told the truth in the 1st place. If you don't have your word you have nothing. I am pasting in the email I sent to the GM and owner of this dealership describing my experience.. I want to relay to you what happened to me at your Arlington Lexus dealership. On March 8, 2022 I went in to your dealership to see a used Toyota Minivan. I'll skip the part how I was pulled over by the police when I was test driving it because it had no plates. Later when I was discussing purchasing it with your salesman I expressed concern about the timing belt because I know that they should be changed at 90,000 miles on these vehicles ( this one had 142,000) and most people don't have it done. I didn't want to buy a vehicle that I would have to put more money into before I could drive it. That is a very costly repair and if the belt breaks it ruins your engine. Your used car department manager, Hanson, was called in and said they would check it to make sure that it was okay. Your salesman escorted me to the service bay where a tech showed me the serpentine belt & told me it was the timing belt. I didn't think it was right so I asked him if he was sure it was the timing belt and he said yes. Back in the salesman's office I checked with my mechanic and then knew he lied to me. I told your salesman that he lied to me and that wasn't the timing belt. Your salesman went to check it out. He came back and admitted it wasn't the right belt but that he got a different tech to check the timing belt and it was okay. I was apprehensive but purchased the vehicle after he put in writing (please see attached) that the belt was replaced. Yesterday (3/16/22) I had my mechanic check the belt because I didn't trust what I was told and the belt had never been replaced. It has cracks in it and is in bad shape, I could have lost my engine if it broke and now I can't drive the vehicle. I called your dealership 3/16/22 and left a message with a manger. Your salesman called me and said Hanson would call me today 3/17/22. Hanson called me this morning and I relayed the story again and how I had to miss work because I don't want to risk ruining my engine. I expressed how angry I was and that I need to know what they were going to do about it right away because I need to go to work tomorrow. I need a vehicle. Hanson promised he would call me at 12:30 after he had a meeting with the GM. By 2:30 I hadn't heard from him so I called and got his voicemail. I left a message for him to please let me know what was going on. No response. I then left a message on your manager's voicemail and got no response. By 5:00 pm with no one getting back to me I filled out the survey you sent me. Instantly Hanson called me and told me since I gave a bad review he couldn't help me and hung up the phone on me. Is this how your dealership does business? If I was buying a Lexus and wasn't a woman would I have been treated this way? Are either of you going to do anything about this situation or will you just ghost me as well? To say that I am shocked, angry, and totally dismayed is an understatement. I paid you $8000 for a vehicle I can't drive because you lied to me. I really hope you do the right thing and I would be glad to alter my survey with the solution that you come up with to rectify this. I appreciate your quick attention to this matter. More

by LFAUST1 Verified Customer Verified Customer

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Easiest, smoothest vehicle transaction I've ever experienced. I asked to for a quick turnaround and you all delivered. Thank you. experienced. I asked to for a quick turnaround and you all delivered. Thank you. More

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My service advisor Tony truly went above and beyond to make sure I have a great experience with my car service. So far the service, sales and in general the customer service has gone above and beyond for make sure I have a great experience with my car service. So far the service, sales and in general the customer service has gone above and beyond for me. Very happy to come here. Thanks More

by MALEK.SYLWIA Verified Customer Verified Customer

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Helped me solve a problem. Much Appreciated. Worked with them for over twenty years. Excellent to work with Much Appreciated. Worked with them for over twenty years. Excellent to work with More

by RNB6328 Verified Customer Verified Customer

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Always a great experience when I come in for service. Everyone is very friendly and professional. Everyone is very friendly and professional. More

by Kp1177 Verified Customer Verified Customer

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We were able to set up an appointment to test drive a car quickly and the staff was very nice and pleasant during the whole process! Very efficient and easy to work with in the car buying process. quickly and the staff was very nice and pleasant during the whole process! Very efficient and easy to work with in the car buying process. More

by Betsy Verified Customer Verified Customer

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