Ilana Fischer

Carver Toyota, always has excellent service! Best of them all. Highly recommend Carver Toyota! You'll be a Happy Customer! Best of them all. Highly recommend Carver Toyota! You'll be a Happy Customer! More

by BT Verified Customer Verified Customer

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Iliana was the best service that I had. She made it possible for us to have the shuttle take us to the mall while car was serviced. She made it possible for us to have the shuttle take us to the mall while car was serviced. More

by curtstahl45 Verified Customer Verified Customer

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I made a post like this a few weeks ago and this will be it, my Truck I love the sells team was great but the service team is not good, I really hate saying that but its not good. I ended up taken my Truck it, my Truck I love the sells team was great but the service team is not good, I really hate saying that but its not good. I ended up taken my Truck to the Toyota service center on the Southside and they fixed it. Carver had it 3 times and keep saying "its the best it will get" plus the last time I pickup it up they simple did not even reset my maintenance on my dash. It was almost like they did care anyway they had my business but did want it. Good luck to everyone. More

by PMCINTIRE72 Verified Customer Verified Customer

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Great and quick service . Really friendly people and clean waiting room . Great price for oil change Really friendly people and clean waiting room . Great price for oil change More

by DSG8090 Verified Customer Verified Customer

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The service was quick and easy to schedule and communication was good. The only disappointment was after the tech cleaned the debris from the heater area....there was some debris left on the passe communication was good. The only disappointment was after the tech cleaned the debris from the heater area....there was some debris left on the passenger side floor of the truck, that was not vacuumed up. More

by rick.kidder Verified Customer Verified Customer

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I had already called & left a message about the unusual Service (1st time ever recvd such) on the Manager Voice Mail. Never heard back. What I stated is I felt the person who provided my Invoice etc (which Service (1st time ever recvd such) on the Manager Voice Mail. Never heard back. What I stated is I felt the person who provided my Invoice etc (which I believe was Ariel) made me very very uncomfortable. She was right up on me, before I even left the car (when I pulled up) & was following so closely. As if in here. Trying to have me sign her I pad. I chose to do such at the Desk just a few yards away. When all was finished (which was fast so good shop on this crew) I asked if I received a Discount for Oil Change as I have extended Warnty to 75,000. She said Yes & that the $59.00 (which I usually pay about $109.00 ) was being waived during the Warranity. In reflecting I realized this only occurs when a Vehicle has 36,000 mi or less. So, I received Free Service that was not valid. Though I appreciate this. I realize this was a mistake & if made with others, this could be a financial devasting matter for Carver Toyota. I mentioned this in my Voice Mail with the mgr of this Dept (as reflected on the invoice) as well as the Above. I had a small misunderstanding on my part regarding placement of Mlg Sticker on w/shiled. Was not done IIlana was so Kind in explaining that due the Windows are tinted, this Sticker is left in the Cup Holder to ensure there is not damage to the Tinting as result of placement of this Sticker. She was so Gracious & Kind. I am disappointed I did not hear back from the Manager that I left a Voice Mail with. I felt this should be known. So, I am reflecting this in this Review, which I preferred to avoid. I want to note I always receive excellent Service when I have service done there. This is the First time. I do want to mention (though I cannot prove) the next day I noticed a Hole in the Black Panel that is underneath the front engine. It is as if a lift punctured right through this panel. One cannot see this unless looking at the front of the veh. Then you see this piece hanging out from the hole. It would be very difficult for a owner to create this. Unless one was hosting the vehicle their self. The Location (Front almost center underneath the Engine) would be an unusual place for a consumer to place a Jack or any driving conditions to cause. Would I recommend Carver Toyota. Yes without a Doubt. This is one bad incident out of probably 20 Service Calls I have which have been excellent. Thank You for your Review of this Matter. More

by Brian Whaley Verified Customer Verified Customer

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My salesperson, Nick Dougherty, was knowledgeable and patient, answering all my questions without any pressure. He made sure I understood every step of the process and worked with me to find a great deal patient, answering all my questions without any pressure. He made sure I understood every step of the process and worked with me to find a great deal that fit my budget. More

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Quick, efficient and thorough describes the service I received at Carver today. The best part of it is that this is the norm and I experience this on every service visit. My advisor Stacey was fantastic received at Carver today. The best part of it is that this is the norm and I experience this on every service visit. My advisor Stacey was fantastic and understands great communication and customer care. This is a well staffed facility with experienced pros who are great at what they do. It may sound odd but I actually look forward to my routine maintenance service visits at Carver who offer great fresh coffee in a spacious waiting room with TVs and WiFi. The friendly sales team is always nice and they make sure they say hello and acknowledge you as a valued customer of the dealership when they see you onsite. More

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I've been working with Nick as our corporate sales rep for the last few years, and with Carver for over a decade. They are very good at making sure we have what we need and they always take care of us qui for the last few years, and with Carver for over a decade. They are very good at making sure we have what we need and they always take care of us quickly and efficiently. Thanks guys! More

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Friendly people,nice dealership, the wait time was little long,probably overbooked, but was ok long,probably overbooked, but was ok More

by matthews5456 Verified Customer Verified Customer

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