Iliana Davila was wonderful to work with, she was patient
and very helpful. Benny in finance was also wonderful to work with.
and very helpful. Benny in finance was also wonderful to work with.
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by neeciehobbs
Aug 25, 2026 -
Sam Pack's Five Star Ford Carrollton responded
Thank you, neeciehobbs, so much for the recommendations for Iliana Davila and Benny at Five Star Ford Carrollton! Delivering friendly and patient service is what we live for. We appreciate your review, and we're always here for you at 972-242-6415. Let us know how we can help with future auto needs. Best regards, Trey Russell, General Manager
Iliana and Mike were great!
Very attentive and transparent and helped us make an informed decision on a great vehicle and gave us an objectively great deal!
Very attentive and transparent and helped us make an informed decision on a great vehicle and gave us an objectively great deal!
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by angie.cristi
Aug 17, 2026 -
Sam Pack's Five Star Ford Carrollton responded
Angie, Thank you so much for the awesome review! We're thrilled to hear that Iliana and Mike provided such attentive service and helped you secure a great deal on your new vehicle. Helping our customers feel confident and well-informed every step of the way is always our top priority at Five Star Ford Carrollton. We truly appreciate your business and hope you enjoy every mile in your Ford. Please reach us at 972-242-6415 for advice. Congratulations! Best regards, Trey Russell, General Manager
Iliana was incredible.
From initial point of contact, through providing accurate vehicle info, incredibly transparent on pricing, etc. Purchased over 50 vehicles in the la
From initial point of contact, through providing accurate vehicle info, incredibly transparent on pricing, etc. Purchased over 50 vehicles in the last 2 decades and she is easily in the top 3!
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by John W
Aug 10, 2026 -
Sam Pack's Five Star Ford Carrollton responded
John, Thank you for sharing this! Hearing that Iliana earned a spot in your top 3 car-buying experiences is an incredible compliment. We will be sure to pass along your kind words to her. Please stay in touch at 972-242-6415. Iliana and our team at Five Star Ford Carrollton want to make certain you fully enjoy your new Ford! Congratulations! Best regards, Trey Russell, General Manager
ILIANA Davila is great!
She made buying a truck easy. She helped me thru the whole process. I would definitely recommend Sam Pack Ford Carrollton and ask for ILIANA Davila.
She made buying a truck easy. She helped me thru the whole process. I would definitely recommend Sam Pack Ford Carrollton and ask for ILIANA Davila.
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by kdunnmk
Jun 28, 2026 -
Sam Pack's Five Star Ford Carrollton responded
Kdunnmk, We are thrilled to hear that Iliana made your truck-buying experience so smooth and easy. She always goes above and beyond to guide our guests through the whole process, and we'll be sure to pass along your wonderful compliments to her. Thank you for choosing Sam Pack's Five Star Ford Carrollton, and congratulations on your new truck! Let us know how we can help you enjoy the ride at 972-242-6415. Take care, Trey Russell, General Manager
We had a wonderful experience purchasing our 2023 Bronco
from Sam Pack's Five Star Ford. Iliana was incredibly patient, attentive, and easy to work with throughout the entire process. She listened carefully
from Sam Pack's Five Star Ford. Iliana was incredibly patient, attentive, and easy to work with throughout the entire process. She listened carefully to what we wanted and never tried to oversell or steer us toward something that didn't fit our needs. She answered all of our questions thoroughly, respected our preferences, and made the experience comfortable and stress-free. Her personality was a great match for ours, which made the process even more enjoyable.
Alex in Finance was equally helpful and professional. He clearly explained everything, answered our questions, and helped bring the deal together smoothly. From start to finish, the entire process was straightforward, transparent, and pleasant. We truly appreciate the excellent customer service and would gladly recommend Iliana, Alex, and Sam Pack's Five Star Ford to anyone looking for a vehicle.
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by TaylorTaylor
Other Employees Tagged:
Alex Ruvalcaba
Jun 21, 2026 -
Sam Pack's Five Star Ford Carrollton responded
Taylor, Thank you so much for taking the time to share such a thoughtful review! We’re thrilled to hear that Iliana and Alex made your Bronco purchase such an enjoyable experience. We truly appreciate your trust in Sam Pack’s Five Star Ford Carrollton, and your recommendation means a great deal to us. Enjoy your 2023 Bronco, and reach us at 972-242-6415 for advice any time. Congratulations! Best regards, Trey Russell, General Manager
lliana is a great seller.
She’s very enthusiastic and patient, which relieved me the pressure of not being able to speak the language.
She’s very enthusiastic and patient, which relieved me the pressure of not being able to speak the language.
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by ada.ji
Jun 20, 2026 -
Sam Pack's Five Star Ford Carrollton responded
Thank you so much, ada.ji, for your kind review! We’re delighted to hear that Iliana made your experience comfortable and stress-free. Her patience, enthusiasm, and dedication to helping every customer feel at ease truly make a difference, and we’re so glad she was able to support you throughout the process. We appreciate your trust in Five Star Ford Carrollton and hope you enjoy your new vehicle! Reach us at 972-242-6415 for vehicle advice. Take care, Trey Russell, General Manager
The service was excellent from You guys.
Good job from all of you hopefully the truck will be good for many years to come, thanks.
Good job from all of you hopefully the truck will be good for many years to come, thanks.
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by elguapo607
May 03, 2026 -
Sam Pack's Five Star Ford Carrollton responded
Thank you, elguapo607, so much for the kind words! We are thrilled to hear that you had an excellent experience with our service team. Our goal is to provide dedicated service to every customer. We have no doubt your truck will serve you well for many years to come! When you are ready for your next maintenance appointment, reach us at 972-446-5000. Safe travels and thank you for choosing Five Star Ford Carrollton. Take care, William Miller, Service Director
Amazing help!
My husband and I both got new trucks this week thanks to the amazing folks here at Sam pack! Thank you Iliana!!
My husband and I both got new trucks this week thanks to the amazing folks here at Sam pack! Thank you Iliana!!
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by Kimberly starr
Apr 04, 2026 -
Sam Pack's Five Star Ford Carrollton responded
Kimberly, We are so excited you shopped for your new truck at Five Star Ford Carrollton. Iliana and our team want to hear from you at 972-242-6415. We want to make certain you fully enjoy your Ford. Congratulations and thank you for your business. Best regards, Trey Russell, General Manager
Great response time, fast customer service and no
gimmicks. Would recommend for purchasing ask for Iliana Davila.
gimmicks. Would recommend for purchasing ask for Iliana Davila.
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by Jordan H.
Mar 16, 2026 -
Sam Pack's Five Star Ford Carrollton responded
Jordan, Thank you for recommending Iliana and for highlighting our commitment to focused customer service. We appreciate your business at Five Star Ford Carrollton and hope you’re loving your new vehicle. Should you need vehicle advice, don't hesitate to call 972-242-6415. Best regards, Trey Russell, General Manager
Ilana was great!
She made sure I was happy with the whole process and was very patient in explaining every step. She ensured I received the best deal and got exactly
She made sure I was happy with the whole process and was very patient in explaining every step. She ensured I received the best deal and got exactly what I wanted.
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by acmccolm13
Mar 14, 2026 -
Sam Pack's Five Star Ford Carrollton responded
We love hearing this, acmccolm13! Buying a car should be an exciting and transparent process, and it sounds like Ilana hit the mark. Thank you for recognizing her hard work in making sure you were happy with every detail. Welcome to the Five Star Ford Carrollton family! Reach us at 972-242-6415 for new vehicle advice. Congratulations! Best regards, Trey Russell, General Manager