Imad Elouadihi | Page 2

Wife researched used SUVs and found a 2018 Explorer. I called at 10 A.M. to make an appointment to see it at 6P.M. Was told the vehicle would be in Rosedale by noon. Drove an hour after work to dealersh I called at 10 A.M. to make an appointment to see it at 6P.M. Was told the vehicle would be in Rosedale by noon. Drove an hour after work to dealership. No vehicle. Told by staff, it would be here in 30 minutes. We went through trade-in inspection while we waited. Good offer on trade. 7 P.M. No Vehicle. Asked for manager. Was told "it's on its way. Be here soon". 8 P.M. No Vehicle. Time passes, manager offers me a discount on their extended warranty for a vehicle I have yet to see "for my inconvenience" and a bottle of water. Vehicle arrives around 8:30, about 2 1/2 hours late. Checked it out in the dark with my flashlight. Vehicle was great, low miles, good price. Traded mine, transferred my tags. Brought a certified check and some cash to work with, asked in beginning if there would be an issue if check was for too much. "No Sir, we can cut you a check for the difference tonight". They didn't. Claimed they couldn't. Manager is gone for the night. It'll be FedEx'd as soon as my CERTIFIED check clears. Around 9:45 I drive off into the night in a very nice, pre-owned Explorer. But wait ! There's more! Days later, my insurance company tells me MDOT won't accept coverage, VIN# issue. Call dealership, ask about this and my delayed refund. Told MDOT is just slow and "corporate" will issue the check when they get to it. (!?) This generates several calls back and forth. Days later I get a copy of some paperwork with a note attached. Highlighted in bright pink, they want a copy of my insurance immediately before I can come down and sign for my new plates and refund check. Uh, what? You TRANSFERRED my plates. Turns out,I was charged for NEW REG. 3 or 4 calls over the next 3 or so days. Maria did a fine job sorting it out. I got my refund, in the mail, on overage and registration difference. Bottom Line: Vehicle condition, price and Trade-In were great. Cons: Your time means nothing to them. We toughed it out was the deal, wife had researched for a while and the deal was good. Not good enough for another visit,ever, but still a good deal. More

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They were awesome from the time I walked until the time I drove off with my new car!!! drove off with my new car!!! More

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Everyone was super cool and friendly, Justin took really good care of us, hard workers good care of us, hard workers More

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Everything thing was very good. The sales person was very good to work with and the manager was very good at getting me the best rate. The sales person was very good to work with and the manager was very good at getting me the best rate. More

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Its a good dealership with great leadership and good people. I was always respected and taken care of people. I was always respected and taken care of More

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Friendly staff. Accommodating and knowledgeable. The process is very timely and no long waits. So far 5 stars Accommodating and knowledgeable. The process is very timely and no long waits. So far 5 stars More

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Very unprofessional. Will never go back to this dealership. I honestly don’t even want to go back to pick up my hard tags. I made an appointment to look at at car, but th Will never go back to this dealership. I honestly don’t even want to go back to pick up my hard tags. I made an appointment to look at at car, but they didn’t even have the vehicle there even after I’ve made an appointment and was told a certain time the vehicle would be there. No one seemed to care about that at all and made me feel like it was my fault the car wasn’t there. Even though I had financing already and they knew this. Please. If you can, just avoid coming to this dealership. More

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This place is terrible; nothing but bait and switch. I had an appointment to see a car and when I got there they told me it was sold the prior day. They could have called and let me considering I drove I had an appointment to see a car and when I got there they told me it was sold the prior day. They could have called and let me considering I drove over an hour to see the car. I got home and checked their inventory only to see it still listed. What a fraudulent operation! More

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Professional,knowledgeable,fast service. Mr Keith Branche allowed me to feel as though I'm in good hands and he made sure to provide me with the best option based on my financial situation. Mr Keith Branche allowed me to feel as though I'm in good hands and he made sure to provide me with the best option based on my financial situation. More

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My entire experience was amazing. I’m just saying this because I brought a car. From the beginning until the end my experience was awesome I’m just saying this because I brought a car. From the beginning until the end my experience was awesome More

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