Irwin Merida

Very friendly service! Easy to work with and fast delivery process and comfortable waiting area! Easy to work with and fast delivery process and comfortable waiting area! More

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Everyone in the servixe dept is amazing…. EVERYONE. Random noises, broken mufflers… doesn’t matter what it is, you’re always waiting with a loaner and skile Random noises, broken mufflers… doesn’t matter what it is, you’re always waiting with a loaner and skile More

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Vicki Carbone and her service team are great. Customer service is the best. When my 14 year old Cayenne started having issues they worked with me to get a great replacement. I highly recommend both the service is the best. When my 14 year old Cayenne started having issues they worked with me to get a great replacement. I highly recommend both the sales and service teams. More

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Excellent & helpful service department.Irwin took care Excellent & helpful service department. Irwin took care of my car with no delays. Amazing service! Thanks. Excellent & helpful service department. Irwin took care of my car with no delays. Amazing service! Thanks. More

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1 year service appointment was handled great. Easy to schedule. Car was picked up at my house, serviced and returned same day. Guy who picked it up was polite friendly and helpful. schedule. Car was picked up at my house, serviced and returned same day. Guy who picked it up was polite friendly and helpful. More

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Service team will lie to you and waste your time and expect you to be happy about it. Erwin even admitted to lying to me infront of the sales chap i bought from not 3 months ago. Although he admitted to expect you to be happy about it. Erwin even admitted to lying to me infront of the sales chap i bought from not 3 months ago. Although he admitted to lying he did absolutely nothing to attempt to resolve and merely expected me to eat the inconveniences and be happy about the fact that he effectively spat in my face and smiled to me afterwards. go anywhere else to service your porsche especially if it's new and especially if you bought it from this location. the sales team were great, the service team are lying scammers that will do anything to eek out money from your pocket and will give no regard to your time or their honesty. they have no honor or integrity. More

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Great sale and customer service In 2016, I bought my 2017 Porsche Macan fully-loaded at Downtown L.A. Porsche. The sales experience – from test driving four different Porsche SUV an In 2016, I bought my 2017 Porsche Macan fully-loaded at Downtown L.A. Porsche. The sales experience – from test driving four different Porsche SUV and sports-car models, to the calm negotiations – was the most professional in 31 years of car purchases. Yet, my 2019 customer service and car repair EXCEEDED this positive sales experience. The one throughline in these experiences is DTLA GM Victor Ghassemi. In short, my tires were defective and there was a battery issue. After I talked with a closer dealer who tried to upsell me roughly $3000 in repairs, I reached back to Downtown L.A. Porsche. Within 48 hours, Victor’s professional driver picked-up (and later delivered) my Macan for free. Victor took care of every issue with astonishing generosity. DTLA Porsche service representative Irwin delivered Victor’s directives with organization and timeliness. The whole experience once again made other car brands and service pale in comparison. Thank you, Victor and DTLA Porsche. Like the car, you put the driver and customer first. More

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