Irwin Rodriguez | Page 2

Love the environment Thomas was so awesome from beginning to end with making our truck deal happen🤦🏽‍♀️🤦🏽‍♀️ did the process early so less wait time for finalizing. I. highly recommend this dealership t to end with making our truck deal happen🤦🏽‍♀️🤦🏽‍♀️ did the process early so less wait time for finalizing. I. highly recommend this dealership truly lifetime friends 👍🏻 More

by ireyley Verified Customer Verified Customer

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Dedicated team, great follow up, good service, willing to go beyond customer expectations, Edy is a Star! go beyond customer expectations, Edy is a Star! More

by berylkekipi Verified Customer Verified Customer

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Christian made my experience so simple and enjoyable! He took the time to understand what was important to me, and helped bring that to life. I’ve already shared my experience with my friends and family, He took the time to understand what was important to me, and helped bring that to life. I’ve already shared my experience with my friends and family, and I’m sure I’ll be reaching out to him again soon to take care of them as well. Couldn’t have asked for more! More

by nanea2012 Verified Customer Verified Customer

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Thomas helped this experience be the least scary, least pressured, informative car buying experience I've ever had. He helped me to understand the car buying process, walked me around the lot to look at v pressured, informative car buying experience I've ever had. He helped me to understand the car buying process, walked me around the lot to look at vehicles that he felt were also available based on my needs and wants, and made the process easier than I anticipated. I went in on my own and he made me feel welcome and shared all the benefits of the vehicles safety features, offered me time to ponder and make a sound decision and helped me to know my decisions were wholly mine. Thanks Thomas! More

by Kulani Verified Customer Verified Customer

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Loved every moment of my sales experience. Edy was very knowledgeable and personable. Will definitely recommend friends and family! Edy was very knowledgeable and personable. Will definitely recommend friends and family! More

by destiny.holland Verified Customer Verified Customer

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Spoke to Mike Niethammer and he was so friendly and had Edy Chang contact me. Everything went well. I am very happy with my new car. Edy Chang contact me. Everything went well. I am very happy with my new car. More

by jaynemontz Verified Customer Verified Customer

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Awesome wonderful nice polite great helpful enthusiastic caring respectful hospitable clean neat environmental update friendship caring respectful hospitable clean neat environmental update friendship More

by jamesbroad77 Verified Customer Verified Customer

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This has been our fourth car purchase from King Windward Nissan. We’ve always had good service at this dealer and it is also very convenient for us. Our salesperson was very pleasant and easy to talk to. Nissan. We’ve always had good service at this dealer and it is also very convenient for us. Our salesperson was very pleasant and easy to talk to. He didn’t make us feel pressured in any way and answered our questions to the best of his ability. We were allowed to take the demo out on a test drive and was impressed with the Ariya. However, due to the limited availability of in-stock vehicles, we decided to order exactly what we wanted. From this point, things didn’t go so well for us. It took several weeks just to get our order in and then it was a long wait. We had to reach out to Christian several times to get the status of our order and sometimes it took awhile for him to get back to us. We put our down payment in on February 17 and was told on June 24 that the car had not been built yet. I was told on August 2 that the car was still in ‘production’ with no ETA given. At that point, we started to look at what they and other dealers had in-stock instead of continuing to wait for our vehicle to be built. We found an Ariya at King Windward in the color that we wanted but in a higher trim level that we originally wanted. After talking to Christian about this we went down to discuss in-person on August 4. We discovered that there was now a $4000 dealer markup on all of the Ariyas (including the one that we originally ordered). This was the first time that we had heard of this and we felt like we were being tricked as there was no additional markup when we put in our down payment. I tried to negotiate a lower markup, but they would not budge. Fortunately, there was a financing discount as well as a loyalty discount that dropped the price some. We ended up purchasing the vehicle but was left with a sour taste from the whole experience. We love the car but I would have appreciated more timely and better communication as well as more transparency in the purchase process. More

by Fishing4Me Verified Customer Verified Customer

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Friends can be turned into family. Edy is awesome she will make your vehicle searching a lot easier. Mahalo nui Edy! Edy is awesome she will make your vehicle searching a lot easier. Mahalo nui Edy! More

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When I got there Ms. Edy Chang was prompt, to meet with me, when it came time to see the vehicle, it was not only the color I wanted, but I got more bang for my buck in g Edy Chang was prompt, to meet with me, when it came time to see the vehicle, it was not only the color I wanted, but I got more bang for my buck in going with my new Frontier vice Toyota Pre-Runner. Thank you! More

by j8mi3alohaj8mi3 Verified Customer Verified Customer

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