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Isabelle Romero
Isabelle Romero at Phil Long Hyundai of Motor City

Isabelle Romero

Sales and Leasing Consultant

Phil Long Hyundai of Motor City

170 W. Motor Way
Colorado Springs, CO 80905

Contact Me
4.7
36 Reviews

Dealership Experience

5 yrs, 4 mos

Industry Experience

5 yrs, 4 mos

Languages Spoken

English English

4.7

36 Reviews

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36 Reviews of Isabelle Romero

July 24, 2025

Dealership Rating
Employee Rating

It felt like there wasn’t a rush on getting my car done. I also was not made aware of somethings until after I had agreed to purchase the car, such as it being a demo car. I had to reach out first every tim More

by KIAYA.NURSE
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Luis Cremidis

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Jul 25, 2025

Phil Long Hyundai of Motor City responded

Thank you so much for letting us know how the purchasing experience was for you. We appreciate hearing that our managers were available to answer any questions you may have had and to get you taken care of! Have a wonderful day! #1 Phil Long Hyundai of Motor City! #1 in Southern Colorado for 11 years running! Home of the MOTOR CITY EXCLUSIVE 30 Year / 300,000 Mile Warranty!

July 14, 2025

Dealership Rating
Employee Rating

Not satisfied 2nd choice, does not have all features I wanted. Very disappointed. Not a happy customer. More

by SHVONEG
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Steve Krohn, Cisco Haro, Luis Cremidis, Ryan Daniel

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Jul 26, 2025

Phil Long Hyundai of Motor City responded

We are sorry for your experience that you had in our dealership. We will look into this matter and work with our team. Thank you for considering our dealership. Thank you.

Jul 26, 2025

SHVONEG responded

I had appt with Isabel, when I showed up she had Ryan show me cars. He had no idea what I had been speaking to Isabel for a week about via text. I told him I wanted to look at the Santa Fe that I had been working on with Isabel. He ignored me. I asked him where it was. He just said I don’t know. The only time Isabel showed up was when me and Ryan were trying to make a deal. Ryan told me the vehicle I was going to buy was $38,000, but then went up a couple thousand dollars. I kept saying I was not happy settling for my second choice. After purchase on Friday, July 12, I let Isabel know on Monday morning following, that I was not happy with my vehicle. It did not have garage door opener and still upset with the price increase. I was told the manager would contact me. I did not talk to Steve, the gm until Wednesday. He is the most rudest, condescending man I have ever talked to in my life. He left me a message that he is so busy all the time and he had a solution to my problem and we would talk the next day. When he finally called he accused me of lying about his two employees and said they are the best and he did not believe me. He would not let me get a word in, instead he raised his voice to me and treated me as such an unvalued customer that was wrong. I repeated that I was not calling anyone a liar or anything like that. He continued to talk about how he did not believe me and still would not let me talk. I was not ever able to tell him why I did not want my car. Never in my life have I ever been treated so badly as when he called me. I had to hang up after him telling me how wrong I was over and over. I did tell him he is the biggest xxxxxxx I have ever talked to in my life. He made me cry over the phone. I text him and told him not to ever contact me again. After I text that he had the nerve to send me a deal for the original vehicle I wanted and was never shown. He also told me that I don’t know Isabel’s business and that a walk in customer is more important than any customer with an appointment. Like I said, rudest jerk I have ever come across in my life. Your customer service sucks and I will never go to that dealership ever again. I will share this with every person that I know. Signed the most unsatisfied customer ever.

July 01, 2025

Dealership Rating
Employee Rating

I don't know anything about service center, everyone was great during and after sale. More

by JNPALIDER
Recommend Dealer
Yes

Other Employees Tagged: Cherry Boyd

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Jul 03, 2025

Phil Long Hyundai of Motor City responded

Customer satisfaction is always our top goal-thank you for choosing us! Have a great day!  #1 Phil Long Hyundai of Motor City! #1 in Southern Colorado for 11 years running! Home of the MOTOR CITY EXCLUSIVE 30 Year / 300,000 Mile Warranty!

June 28, 2025

Dealership Rating
Employee Rating

Very welcoming, great service, very nice employees. Would recommend to friends, family and coworkers if interested on a new vehicle. More

by JC.LICEAGA23
Recommend Dealer
Yes
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Jul 01, 2025

Phil Long Hyundai of Motor City responded

Thank you for the glowing review! We're proud to deliver great service at Phil Long Hyundai of Motor City, and your feedback lets us know we're on the right track! Thanks again!

June 25, 2025

Dealership Rating
Employee Rating

Very nice, professional and not overly aggressive. Isabel is a great sales rep and did everything possible to earn our business. More

by CONRAD115
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Luis Cremidis

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Jun 27, 2025

Phil Long Hyundai of Motor City responded

Thanks for the 5 stars! We appreciate your feedback and your business. Have a great day!  #1 Phil Long Hyundai of Motor City! #1 in Southern Colorado for 11 years running! Home of the MOTOR CITY EXCLUSIVE 30 Year / 300,000 Mile Warranty!

June 02, 2025

Dealership Rating
Employee Rating

Excellent service and very friendly. We were pleasantly surprised by what they could offer us. More

by cabbott
Recommend Dealer
Yes

Other Employees Tagged: Austin Hambelton

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Jun 13, 2025

Phil Long Hyundai of Motor City responded

Thank you for the 5 star review! It's great to hear that our teams friendliness stood out. We're here to make the car buying process enjoyable and easy. #1 Phil Long Hyundai of Motor City! #1 in Southern Colorado for 11 years running! Home of the MOTOR CITY EXCLUSIVE 30 Year / 300,000 Mile Warranty!

May 13, 2025

Dealership Rating
Employee Rating

Showroom was a bit crowded, but very clean. Isabella's desk had a lot of bright sunlight for customers they are in the afternoon. Not just sunlight glare. Finance guy was organized I guess that More

by valerie.senger
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Luis Cremidis, Joseph Carr

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Jun 13, 2025

Phil Long Hyundai of Motor City responded

Thank you so much for your review! We're happy to hear Isabelle was able to help. Please don't hesitate to reach out if you need anything. Always here to help. #1 Phil Long Hyundai of Motor City! #1 in Southern Colorado for 11 years running! Home of the MOTOR CITY EXCLUSIVE 30 Year / 300,000 Mile Warranty!

May 07, 2025

Dealership Rating
Employee Rating

Isabelle was very polite and attentive, she made sure my deal went smoothly, even helped me get some extras with my vehicle. Sydni in finance was a pleasure to work with as well. I love that this dealership More

by jurado919
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Sydni Kloczkowski

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May 09, 2025

Phil Long Hyundai of Motor City responded

We have LOTS of Veteran employees AND customers! Thank you for your business! WE appreciate you greatly and thank you for your service to our nation! #1 Phil Long Hyundai of Motor City in Southern Colorado for 11 Years Running, Home of the EXCLUSIVE 30 Year / 300,000 Mile Warranty!

May 03, 2025

Dealership Rating
Employee Rating

Theprocess at first was great. Expectations were not set that I needed to go over everything again with the finance company.. the first man was rude. More

by kevinsims3087
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Christopher Sandy

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May 09, 2025

Phil Long Hyundai of Motor City responded

Love having you as a part of the Phil Long Hyundai of Motor City Family! Isabelle and Christopher greatly appreciate your review! #1 Phil Long Hyundai of Motor City in Southern Colorado for 11 Years Running, Home of the EXCLUSIVE 30 Year / 300,000 Mile Warranty!

May 01, 2025

Dealership Rating
Employee Rating

This is the most amazing dealership I have ever used for sales and service. Truly a please to go there. More

by CandyMan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Hannah Goines, Cisco Haro, Luis Cremidis, Chad Turner, Katy Wardell, Lizette Benitez, Anissia Lucero, Sydni Kloczkowski

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