Isabelle Romero

I am only giving one star because the service I had has been subpar. I have been transferred to multiple sales reps and they either don't know what they're doing, or don't want to help out unless it makes been subpar. I have been transferred to multiple sales reps and they either don't know what they're doing, or don't want to help out unless it makes their pockets bigger. It's sad, I bought TWO expensive vehicles from them. Ioniq 5n and the ioniq 6. Both 60k and 70k cars. I came back to work another deal but they act like they dont even remember me. I figured I'd get like a loyalty discount for being a returning customer but no. I brought them a customer who also bought an ioniq 5n and I never got my referral money for that. Even after calling still never received it. They want to low ball me on my car but then they will turn around a sell it for 15k more than I would get. They come back to you with a number they just throw at you and expect you to jump on the so called deal. I was trying to get a deal with my ioniq 6 and was told they did the best they can do. I opted out of getting the gap Insurance because it would have raised my monthly payment higher. But weeks later I get a call saying they did me a favor and added gap Insurance without rasing my monthly....how can you do that unless something shady is going on. If that's the case why not do that all the time? It didn't raise my monthly but it tacked on like 4k to my end balance. I didn't ask for it yet they put it the deal without asking me first and had it finalized. Now I'm stuck with a car more expensive then I initially signed for. I kept trying to call back and work a deal but get ghosted. Both cars I bought BRAND NEW also came with damage that they refused to fix or refund me for. All they did was spend a lousy $200 for my windows to get tinted, Both cars I bought BRAND NEW also came with damage that they refused to fix or refund me for. All they did was spend a lousy $200 for my windows to get tinted, Both times. All this to say today they lost a customer. I will not recommend any of my friends to go there either. Since all they care about is making their pockets bigger..what a shame. More

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They are amazing! !! They always take great care of me and my beautiful palisade!! Thank you so much to the whole team at Phil Long Hyundai Motor City!!! !! They always take great care of me and my beautiful palisade!! Thank you so much to the whole team at Phil Long Hyundai Motor City!!! More

by BOOGIESMOMMY.13 Verified Customer Verified Customer

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Isabelle understood exactly what I was looking for and didn’t try to push something on me I didn’t want. She answered all my questions no matter how weird they were. The car I got was exactly the car she didn’t try to push something on me I didn’t want. She answered all my questions no matter how weird they were. The car I got was exactly the car she said I would get and the car I wanted. It was very nice of her to follow up with me since I purchased the car and make sure I am still satisfied. More

by TCMUNSELL10 Verified Customer Verified Customer

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Outstanding service and professionalism! Easiest transaction I’ve ever made for a car! Isabell had the vehicle fully charged before I arrived and paperwork submitted. I HIGHLY recommend Phil Easiest transaction I’ve ever made for a car! Isabell had the vehicle fully charged before I arrived and paperwork submitted. I HIGHLY recommend Phil Long Ford in Motor City, ask for Isabell in sales and Austin in finance - all of my expectations were exceeded!!! More

by SHAY8 Verified Customer Verified Customer

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It felt like there wasn’t a rush on getting my car done. I also was not made aware of somethings until after I had agreed to purchase the car, such as it being a demo car. I had to reach out first every tim I also was not made aware of somethings until after I had agreed to purchase the car, such as it being a demo car. I had to reach out first every time to get help. However, the managers that I spoke to were so kind and helpful! More

by KIAYA.NURSE Verified Customer Verified Customer

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Not satisfied 2nd choice, does not have all features I wanted. Very disappointed. Not a happy customer. wanted. Very disappointed. Not a happy customer. More

by SHVONEG Verified Customer Verified Customer

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I don't know anything about service center, everyone was great during and after sale. great during and after sale. More

by JNPALIDER Verified Customer Verified Customer

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Very welcoming, great service, very nice employees. Would recommend to friends, family and coworkers if interested on a new vehicle. Would recommend to friends, family and coworkers if interested on a new vehicle. More

by JC.LICEAGA23 Verified Customer Verified Customer

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Very nice, professional and not overly aggressive. Isabel is a great sales rep and did everything possible to earn our business. Isabel is a great sales rep and did everything possible to earn our business. More

by CONRAD115 Verified Customer Verified Customer

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Excellent service and very friendly. We were pleasantly surprised by what they could offer us. We were pleasantly surprised by what they could offer us. More

by cabbott Verified Customer Verified Customer

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