Isabelle Romero

Great experience buying a car. Isabelle and Abe were both very helpful and considerate, as was the financing team. Isabelle and Abe were both very helpful and considerate, as was the financing team. More

by TORAASON Verified Customer Verified Customer

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Dropped in unannouced on June 13 at 1450. Set up the deal for a Venue SLE (I wanted the SE because I don't want the car driving me, I demand the option of driving the car) which was a couple Set up the deal for a Venue SLE (I wanted the SE because I don't want the car driving me, I demand the option of driving the car) which was a couple of grand more expensive than the one I was after. Got the paperwork done quickly, didn't get the model I wanted because they were sold out of the SE version. The dealer was good except for the key/start/lock fob (that feels like you are carrying a cannon ball in your pocket) which I had to return to the dealer to get the second one which got left behind when I picked up the car. This is the third Hyundai I've bought from Phil Long (one at Chapel hills, the accent), one for my Nephew a veteran who was returning from Japan with a wife and newborn) which considering that I was buying the car, he was deployed in Japan and we needed to get the deal and paperwork done before he rotated back. Superb job by Phil Long Hyundai Motor City. Went like clockwork. Some of the magic is gone since then, but they still try to get things done fast. Both cars are still running, I gave the Accent to a friend with a daughter just getting her license and needed another car (my 2009 Sierra I'm keeping till it rusts in half) my nephew is getting ready to give his Elantra to his son. I went and bought a third car from Phil Long Hyundai to replace the Accent. As for the individuals involved, can't keep track of all of them. I'm retired, I go get things done when I can not to a schedule. Makes things tougher on the dealer but these guys are good, they dealt with everything. More

by JEFFBOYER23R Verified Customer Verified Customer

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Phil Long Motor City truly is one of the best dealers I’ve ever been to! Luis (Sales Manager) is kind and understanding, and he got me an amazing deal on my 2025 Elantra N! Everyone, from management to s I’ve ever been to! Luis (Sales Manager) is kind and understanding, and he got me an amazing deal on my 2025 Elantra N! Everyone, from management to sales to service has been amazing! 10/10 More

by Ford Frosty Verified Customer Verified Customer

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Isabelle was wonderful from start to finish. She worked hard to get me a comfortable payment and has made sure everything is fine even after the sale She worked hard to get me a comfortable payment and has made sure everything is fine even after the sale More

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Isabella was awesome! We talked and she guided me through the whole process. After I initially couldn’t get the numbers to work, so I left. I emailed her later that day wi We talked and she guided me through the whole process. After I initially couldn’t get the numbers to work, so I left. I emailed her later that day with what I thought was my best offer I could handle with my budget. She got back immediately and was able to make it work, and I ended up getting the car the same day as I wanted. Her promptness and flexibility made this choice much easier. More

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The service was good and fast very organized treated well will come back Service staff are great will come back Service staff are great More

by EDRNDEB Verified Customer Verified Customer

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Isabella was very knowledgeable and eager to help me. patience she had with me,during the long waiting process, was unbelievable. patience she had with me,during the long waiting process, was unbelievable. More

by WMDONFULKERSON Verified Customer Verified Customer

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Have always worked with Hyundai and Isabella Romero for the past 5 years they provide nothing but the best possible customer service. It is so easy to work with every area of the process of buying a car . the past 5 years they provide nothing but the best possible customer service. It is so easy to work with every area of the process of buying a car . I wouldn't go anywhere else. Definitely a Five Star ?? Dealer ship and a Five Star on the excellent customer service provided by Isabella Romero. Again definitely a ?????????? Five star Dealer ship. Would highly recommended them. More

by DJSPEEDYARTG0 Verified Customer Verified Customer

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Isabelle Romero, Isn’t just a sales consultant she is someone who cares about your wants and needs and has expert suggestions on the options that are available to you. If you want a great experience an someone who cares about your wants and needs and has expert suggestions on the options that are available to you. If you want a great experience and want to actually have someone consult you and take care of you with 5 star customer service go to Isabelle!! Thank you More

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The employees were very friendly and helpful. They answered all questions I had and were very professional. They answered all questions I had and were very professional. More

by LILYBARRAM Verified Customer Verified Customer

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