Isaiah Carrero | Page 12

I was very disappointed at the lack of customer attention at this dealership. I have been a faithful customer of Sutherlin Nissan for over ten years, and I was not really happy with my most recent visit. Not at this dealership. I have been a faithful customer of Sutherlin Nissan for over ten years, and I was not really happy with my most recent visit. Not sure if it has anything to do with the economy, but the change is noticeable. I had a 2pm appointment for an oil change and ended up leaving at 3:30pm. I arrived at the establishment 15 minutes before 2pm, and was left waiting in my car for over 5 minutes with no apparent reason. Then had to wait for over an hour to get my car serviced. The advisor didn’t even have the courtesy to keep me up dated and informed about the delay. After so many years of being a loyal Nissan customer, I am now ready to move to somewhere else. More

by TGUIRA Verified Customer Verified Customer

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Iseah was very accomodating. Service department was ready at scheduled drop off time and proactive with communication. I would not hesitate in coming back Service department was ready at scheduled drop off time and proactive with communication. I would not hesitate in coming back More

by reggie.campbell Verified Customer Verified Customer

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Paso que fui porque me enviaron un email de Nissan diciendo que mi Nissan Sentra 2020 tiene una falla al doblar. Fui y no me resolvieron el problema, es más, ni saben si lo tiene o no y es la segunda diciendo que mi Nissan Sentra 2020 tiene una falla al doblar. Fui y no me resolvieron el problema, es más, ni saben si lo tiene o no y es la segunda vez que voy a consultar lo mismo. Ahora me dice que tengo que sacar otro turno y si tiene la falla no me cobran nada, pero si tiene otro problema , me cobran la consulta. No entiendo nada. Yo solo quiero que se hagan cargo de la falla que dicen que tiene y me quedo tranquila de que no tenga un accidente algún dia!!! More

by NAVARROROSSANA2022 Verified Customer Verified Customer

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Isaiah is always a pleasure to work with and goes above and beyond to deliver great service. and beyond to deliver great service. More

by LEECAMPOS78 Verified Customer Verified Customer

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Lugar donde te ayuda a resolver tu problema en buen servicio. El área está limpia y puedes preguntar si necesitas algo más servicio. El área está limpia y puedes preguntar si necesitas algo más More

by JMDR021289 Verified Customer Verified Customer

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Perfect communication and problem solving especially in a pinch. Our service advisor was excellent. We won’t go any where else. pinch. Our service advisor was excellent. We won’t go any where else. More

by propertycliff Verified Customer Verified Customer

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Always you offer a good service, Isaiah worked there every time that I needed help with my car. every time that I needed help with my car. More

by jcampbellm13 Verified Customer Verified Customer

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Good dealer, attention excellent, explain well for service the communication is clear and very respectful service the communication is clear and very respectful More

by CHULERIA87 Verified Customer Verified Customer

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The customer service was on fleet! !! From finish to start. I will continue to come and get my oil change from you guys! Thanks! !! From finish to start. I will continue to come and get my oil change from you guys! Thanks! More

by ANOITEDONES1515 Verified Customer Verified Customer

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Isaiah helped to properly diagnose an issue with my car when others could not figure out what was going on when others could not figure out what was going on More

by PAULFLORENCE1 Verified Customer Verified Customer

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