Isaiah Figueroa

Failed to honor Certified Warranty. I took my in for service and they found that the front lower control arm bushings were starting to tear/separate from the metal. They followed up with and email indic service and they found that the front lower control arm bushings were starting to tear/separate from the metal. They followed up with and email indicating they were in need of "urgent repair". I asked them to fix them on my warranty and they declined saying the parts had to fail before they would repair. I checked this out and found that failure on the road is very dangerous. I took my concern though the Lexus appeal process all the way to Lexus Excusive Office. They told me that it was a dealership decision and there was nothing they would do about it. This is a safety issue and the dealer is acting in bad faith. More

Report | Print

Recall Excellent service, which has been my experience since I first acquired the car. One phone call asking Isaiah what I should do about the recall and wit Excellent service, which has been my experience since I first acquired the car. One phone call asking Isaiah what I should do about the recall and within minutes everything was arranged. It's what you hope service will be but rarely experience. More

Report | Print

DCH is a reliable, customer oriented dealer. I have been working with them for years and highly recommend, have been very satisfied with their service department. working with them for years and highly recommend, have been very satisfied with their service department. More

Report | Print

Isaiah provided me with great service. He was friendly, informative and answered all my questions. Isaiah made sure that my car was well taken care of, provided transportation for me while my car was at th informative and answered all my questions. Isaiah made sure that my car was well taken care of, provided transportation for me while my car was at the dealership and made sure my car was trine in the fastest bog time. I highly recommend Isaiah to the management of Lexus as an example of what I except from an employee of a Lexus Dealership. More

Report | Print

Service I had service on my Lexus. I stopped in last week unannounced; I was aware I had a free afternoon. The service department was wonderful. The service I had service on my Lexus. I stopped in last week unannounced; I was aware I had a free afternoon. The service department was wonderful. The service mgr. inquired about any problems I may have had and did the full service on my car. Thank you! More

Report | Print

DCH Lexus of Thousand Oaks Excellent service here . They really make you feel welcome . 100 Percent Satisfied with everyone who has helped me ! My Salesperson Abby was extremely Excellent service here . They really make you feel welcome . 100 Percent Satisfied with everyone who has helped me ! My Salesperson Abby was extremely easy to work with when I bought my Lexus ES 350 . I highly recommend her . More

Report | Print

Service Excellent service! Glauco Pergolizzi immediately put us at ease. Very friendly and very knowledgeable about the Lexus we purchase. Will share our expe Excellent service! Glauco Pergolizzi immediately put us at ease. Very friendly and very knowledgeable about the Lexus we purchase. Will share our experience with family and friends! Isaiah Figuerora and James Porter very good service! More

Report | Print

Great Service We bought our RX 350 last November. We have been very happy so far. The 5000 mile service came up on my dash. I scheduled the appointment online with We bought our RX 350 last November. We have been very happy so far. The 5000 mile service came up on my dash. I scheduled the appointment online with ease. I found everyone I spoke with very friendly and helpful. My car was serviced and washed in no time. More

Report | Print

Reliable, Loving and Positive People in all positions Derek is someone who really cares about customer and the car with equal diligence. I always feel there is a team behind him that will provide quality Derek is someone who really cares about customer and the car with equal diligence. I always feel there is a team behind him that will provide quality of care, speed given my own sense of urgency, and affordability working with me when service gets more expensive after warranties are done. This is my third car as I travel many miles and the service has never wavered with any of them when one is not available. Have worked with the whole team and they are always welcoming, knowledgeable about the car and clearly collaborate with mechanics to make sure everything is checked, assessed, and recommendations made. I have owned other high end cars but that service is spotty as people come and go. This team and DEREK in particular have been professional, More

Report | Print

Best Service Department EVER! Nothing but great things to say about my experience at this dealership's service department. They really went above and beyond to make sure I was get Nothing but great things to say about my experience at this dealership's service department. They really went above and beyond to make sure I was getting full advantage of my certified warranty, where technically they could have told me to kick rocks after the dealer I bought the car from didn't explain the coverage like they should've. I always wait and the car has been done right on time, and clean. I just work from my laptop and they provide free internet and a quiet desk to work at. The fresh baked cookies smell amazing but I did not partake. Everyone who works there is very friendly and they smile which seems to be a lost art these days. Can't recommend this dealership enough and will be buying my next Lexus here for sure! Thank DCH! More

Report | Print