They do the job.
They’re nice and it gets done. It was easy to get an appointment.
They’re nice and it gets done. It was easy to get an appointment.
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by amber8698
Verified Customer
Verified Customer
Service Price Transparency
Mar 12, 2025 -
Russ Darrow Direct responded
Thank you, Amber, for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Direct.
Mike Meacham
mike.meacham@russdarrow.com
It's fine for having bare minimum things done.
But dont expect them to rotate your tires after they are barely worn down. But they also won't tell you there's steal belts showing on your other one
But dont expect them to rotate your tires after they are barely worn down. But they also won't tell you there's steal belts showing on your other ones. Definitely won't be having this place do anything tire related on any of my vehicles
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by TIFFANYMARIE1101
Verified Customer
Verified Customer
Service Price Transparency
Mar 11, 2025 -
Russ Darrow Direct responded
We appreciate your business. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, Tiffany, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon.
Mike Meacham
mike.meacham@russdarrow.com
I have always had a wonderful experience.
I have been met with nothing but great customer service walking through the door. Always quick to get me in for oil changes just an overall wonderful
I have been met with nothing but great customer service walking through the door. Always quick to get me in for oil changes just an overall wonderful business
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by jasmine32510
Verified Customer
Verified Customer
Service Price Transparency
Mar 11, 2025 -
Russ Darrow Direct responded
Hi Jasmine:
Thank you for choosing Russ Darrow Direct. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!
Mike Meacham
mike.meacham@russdarrow.com
Cecilia and Isiah are fantastic to work with in the
service department. And good quality and efficient work by the service team
service department. And good quality and efficient work by the service team
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by NO20
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Cecilia Martinez
Mar 05, 2025 -
Russ Darrow Direct responded
Thank you so much for your excellent review! We are so glad that Cecilia and Isaiah had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Direct to be a positive one. Please don't hesitate to reach out if you need anything else.
Mike Meacham
mike.meacham@russdarrow.com
Answered my questions.
Did a thorough check . The video was interesting to see..Great service
Did a thorough check . The video was interesting to see..Great service
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by S.M.MORSE
Verified Customer
Verified Customer
Service Price Transparency
Feb 27, 2025 -
Russ Darrow Direct responded
Thank you for choosing Russ Darrow Direct. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!
Mike Meacham
mike.meacham@russdarrow.com
Very polite, informative, thorough.
Flexible scheduling. Took the time to answer all of my questions.
Flexible scheduling. Took the time to answer all of my questions.
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by DEMENTER4
Verified Customer
Verified Customer
Service Price Transparency
Feb 26, 2025 -
Russ Darrow Direct responded
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.
Mike Meacham
mike.meacham@russdarrow.com
Very friendly staff and timely service.
Detail oriented on work being done on vehicle. I would recommend this place to all my friends and relatives.
Detail oriented on work being done on vehicle. I would recommend this place to all my friends and relatives.
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by ISRVSQZ
Verified Customer
Verified Customer
Service Price Transparency
Feb 10, 2025 -
Russ Darrow Direct responded
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Isaiah and our team, and we look forward to working with you again.
Mike Meacham
mike.meacham@russdarrow.com
The only reason I give it a 3 stars, it is because the
sales people were friendly. Other than that I had problem with my car right away. I had to be back and forth for 1 month of taking my car to dealersh
sales people were friendly. Other than that I had problem with my car right away. I had to be back and forth for 1 month of taking my car to dealership to figure out why my car voice command was not working, they could not figure out what the issue was, and had to go to Nissan Bergstrom just to find out I needed a TCU replacement, the only good thing I had bought the extended warranty or I would have been screwed with an estimate of $2,000 to fix. It was a really frustrating situation because I did not had to go through that, and put more money out my pocket, when I had recently bought the car, and still making payments for a couple of more years to come.
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by LALAINE_DARLENE
Verified Customer
Verified Customer
Service Price Transparency
Feb 13, 2025 -
Russ Darrow Direct responded
Darlene, Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.
Mike Meacham
mike.meacham@russdarrow.com
Feb 13, 2025 -
Russ Darrow Direct responded
Darlene, Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.
Mike Meacham
mike.meacham@russdarrow.com
Excellent communication, prompt great customer service
very thorough i like the video that follows the service
very thorough i like the video that follows the service
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by TAMMERS74
Verified Customer
Verified Customer
Service Price Transparency
Feb 10, 2025 -
Russ Darrow Direct responded
Thanks for sharing your thoughts about your experience with Russ Darrow Direct. We appreciate your business and hope to see you again soon!
Mike Meacham
mike.meacham@russdarrow.com
Told me my truck was good after a oil change but within a
2 weeks it had no oil.
2 weeks it had no oil.
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by TYHERMAN94
Verified Customer
Verified Customer
Service Price Transparency
Feb 03, 2025 -
Russ Darrow Direct responded
Thank you for your review. We're sorry you didn't have the best experience, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail Isaiah tried to reach out to help... We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.
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4 yrs, 5 mos
