Isaiah Maki
Isaiah Maki at Russ Darrow Direct

Isaiah Maki | Page 6

Assistant Service Manager

Russ Darrow Direct

988 South Green Bay Road
Neenah, WI 54956

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4.5
57 Reviews

Dealership Experience

4 yrs, 8 mos

4.5

57 Reviews

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57 Reviews of Isaiah Maki

February 26, 2025

Dealership Rating
Employee Rating

Very polite, informative, thorough. Flexible scheduling. Took the time to answer all of my questions. More

by DEMENTER4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 26, 2025

Russ Darrow Direct responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Mike Meacham mike.meacham@russdarrow.com

February 09, 2025

Dealership Rating
Employee Rating

Very friendly staff and timely service. Detail oriented on work being done on vehicle. I would recommend this place to all my friends and relatives. More

by ISRVSQZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 10, 2025

Russ Darrow Direct responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Isaiah and our team, and we look forward to working with you again. Mike Meacham mike.meacham@russdarrow.com

February 09, 2025

Dealership Rating
Employee Rating

The only reason I give it a 3 stars, it is because the sales people were friendly. Other than that I had problem with my car right away. I had to be back and forth for 1 month of taking my car to dealersh More

by LALAINE_DARLENE
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Dalton Jarvey , Joe Hawley

Feb 13, 2025

Russ Darrow Direct responded

Darlene, Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Mike Meacham mike.meacham@russdarrow.com

February 09, 2025

Dealership Rating
Employee Rating

Excellent communication, prompt great customer service very thorough i like the video that follows the service More

by TAMMERS74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Meacham, Rachel Engel, Dalton Jarvey, Brennan Wendt , Cecilia Martinez, William Pierce

Feb 10, 2025

Russ Darrow Direct responded

Thanks for sharing your thoughts about your experience with Russ Darrow Direct. We appreciate your business and hope to see you again soon! Mike Meacham mike.meacham@russdarrow.com

February 03, 2025

Dealership Rating
Employee Rating

Told me my truck was good after a oil change but within a 2 weeks it had no oil. More

by TYHERMAN94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Feb 03, 2025

Russ Darrow Direct responded

Thank you for your review. We're sorry you didn't have the best experience, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail Isaiah tried to reach out to help... We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

January 31, 2025

Dealership Rating
Employee Rating

Purchase a pathfinder’ and they sold extended warranty doesn’t cover anything The warranty understanding that it doesn’t cover normal wear items but other items that aren’t normal are also not covered. More

by Tom Lyons
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Rachel Engel, Tyson Fancher , Cecilia Martinez

January 24, 2025

Dealership Rating
Employee Rating

I enjoyed the prompt service and the video going over my car was a nice touch More

by ZOXION1980
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 26, 2025

Russ Darrow Direct responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Direct! Mike Meacham mike.meacham@russdarrow.com

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