"BEST CUSTOMER SERVICE EVER"
- CHUCKY 2018
Our truck buying experience from beginning to end was wonderful. I have had bad car buying experiences before and was afraid to go into another dealership, after we talked to Adam Ortiz about what we wanted it was painless. We had our mind set on buying a used truck but after talking with our salesman, Adam, he was able to get us in a 2018 Dodge Ram truck. Adam was very personable and I was very pleased with the knowledge about the trucks and he provided great customer service. We were able to get financed and Israel was very helpful in explaining our finance options. It was an easy and painless experience. We would definitely recommend Adam and Huffines to anyone looking to buy a vehicle.
"Excellent, no hassle no nonsense experience"
This was my daughters first car. Because my previous experiences had been so awful I hadn't bought a car direct at a dealership in over a decade. Instead I opted to go through a leasing company. Since this was a used car I decided to go direct. I was apprehensive and prepared to go through the nonsense.
First, off our sales associate Orlon Hill immediately took my daughter under his wings and took queue that I was trying to have her experience the car buying process, vs just getting a car handed to her. He immediately engaged her and treated her like the customer. He walked her through the car orientation, let her do the test drive and answered all of her questions. We teased her a bit during the price and finance discussion as we asked her to negotiate the terms. Turns out that part was direct, no BS, strait forward and I was completely satisfied. I did my homework and know I got a solid deal. Most importantly I didn't have to go through the grind to get there. Huffiness was basically there already. Throughout the process Orlon did a great job of explaining to my daughter how the process works, how car prices are set, why its ok to negotiate, how car payments are calculated, etc... It turned out to be a great bonding experience for us. For sure my daughter gained appreciation that cars don't grow on trees.
Second, the finance guys did us a solid. I came in with pre-approved financing so that set the baseline. They were able to work their system and actually got me 40 basis points lower rate from the same bank I had pre-approval on.
Very happy customer - Joe Maashoff
"Barry was great to deal with"
- Bruce F.
I purchased my 3rd Jeep from Barry and 5th vehicle from Huffines overall. I called Barry on a Monday and said I was ready to update to a newer, less mileage Jeep Grand Cherokee within the next month. He narrowed down my search by asking a few questions and within 2 days had recommended the on I purchased. I have recommended others to Barry and would buy my next vehicle with him without hesitation. He does a lot of investigation up front to not waste a lot of time and continues to respond via phone, text, and email to assure I have all the information on the vehicle to make a final decision. The buying and financing process was really easy at Huffines.
Other Employees Tagged:
Barry was a really great to work with during and after the completion of my purchase. Israel definitely made the finance part smooth and easy. Excited to be part of the Huffines Family!
Thank you Barry, Israel and all at Huffines Plano!
Other Employees Tagged:
"Found our ideal car and a Dream Team too!"
We had a whim one Saturday to update our 2012 Hyundai Azera to a newer model. We discovered that it was very difficult to find what me wanted. But when we checked the Huffines Dodge used web site the perfect vehicle was there. We put out a web request and got an email and phone call from Ed Lewis within a couple of minutes. We drove to the dealership and had a very pleasant experience, Ed took great care of us and answered all our questions. Israel Barrera assisted us in finance and gave great service. The new high-tech way of displaying and signing papers was way cool! We thoroughly enjoyed working with the Huffines group
"Above average service..."
Cory, Tony and team went above and beyond to make sure every single detail was perfect. I purchased a 2018 Rubicon with extreme ease and as luck would have it not everything was perfect (at no fault of Cory or anyone at the dealership). The true test of anyone's moral compass, constitutional fortitude, overall dedication, integrity and accountability comes not when things go right, but rather when things don't go as planned. Cory went above and beyond to make everything return to perfect. I will absolutely be returning to purchase another car and will be sending friends/family to have this same elevated experience. Great cars purchased from highly capable sales teams lead to nothing less than an exemplary experience.
"Helpful and Fair"
We had a very easy time buying our new Jeep Wrangler. Adam was professional and extremely nice and broke out his sharpened pencil for the sale. We had an add on and it was taken care of quickly and we are very happy with the whole experience.
"I bought my second car from Huffines!"
- DeCarol Scott
I bought my second car from Huffines from my motivated knowledgeable brother, Orlon Hill. I test drove 3 vehicles, never felt pressured or coerced. I decided on the Buick Encore and am happy with my purchase.
"A man with patience and caring."
Adam understood not just the fact that he was selling a car. He cared that we were ordering and got what we wanted no matter what. He understood the emotional aspect of selling cars that we loved and the reluctance I had with getting a new car. I was blunt and to the point with my questions and after answering them, he always followed up with I understand where you are coming from. And he never backed down from my questions and he still looked me in the eye. When the car we ordered came in, he tucked it away and cared for it until we both got an opportunity to come in and look it over. I hope I have this car for along time as with our other cars. But if I need another one I will hope it is a truck and I will call Adam.
"Trust your next car buying experience to these guys!"
- Lou Hart
I recently worked with Andy Teston and his leadership in helping my daughter purchase her first new car. She's wanted a Jeep for more than 20 years, and Andy worked from the start with honesty, integrity, and genuine care and interest in her needs to make her dream come true. Andy was most-capably supported by Stuart Stutzinger, Charlie Hale, Stewart Cloer, Bud Johnson, and Israel Barrera in negotiating a fair and honest cost for the vehicle that easily met the value of the car AND our expectations. Stuart and Bud even helped arrange for the shipment of her new Wrangler to her North Carolina home!
If you're still intimidated by the car-buying experience, or feel that the Internet is the only way to get a fair and honest deal, start your search with Andy and his leadership at Huffines - you'll be pleased beyond your expectations!