Ivan Lai

One of the smoothest transactions. The only hiccup was when I had to drive thirty miles to my credit union to get a certified check because I forgot to bring my check book. Rick Torre The only hiccup was when I had to drive thirty miles to my credit union to get a certified check because I forgot to bring my check book. Rick Torres was very nice and made my purchase stress-free. I don't remember the finance guys name but he was a no-nonsense closer. I refused all add-ons and received no push back. One thing I should have noticed was the lack of an owners manual. I emailed Rick and cc'ed the sales manager right away. Ivan Lai, the sales manager was on it even before Rick was able to reply. The manual was FedExed to me so I didn't have to drive another thirty miles. Great service all around. Highly recommend this dealership. More

Print

Great service. Great people to work with. Taylor is exceptional. We would be happy to work with everyone there again. Great people to work with. Taylor is exceptional. We would be happy to work with everyone there again. More

Print

Ivan and Taylor really did an amazing job. I am very grateful I purchased another Audi from Rusnak Audi Pasadena. I am very grateful I purchased another Audi from Rusnak Audi Pasadena. More

Print

Top-notch dealership! Amazing sales people! German was exceptional to work with! Watch out for Abdol “Chris” Beigi though! loan shark!!! Amazing sales people! German was exceptional to work with! Watch out for Abdol “Chris” Beigi though! loan shark!!! More

Print

We come a long distance (from San Diego) to buy cars from Pasadena Audi (5 and counting). I have never encountered a better dealership, top to bottom. Exceptional service, transparency, excellent pricing, st Pasadena Audi (5 and counting). I have never encountered a better dealership, top to bottom. Exceptional service, transparency, excellent pricing, straightest shooters in the business, etc. Recommend them constantly, and the feedback I get is the same. More

Print

Dealership engaged in boarder line bait and switch tactics. They posted special for a car that was attractive and matched what other dealers in the area were offering. When we went in to claim the spe tactics. They posted special for a car that was attractive and matched what other dealers in the area were offering. When we went in to claim the special they sat us down and started showing us different numbers that were 10x the amount for the special. The manager claimed the special was a typo and that they would never sell a car for the price (that they listed on their website). The special had terms, cap cost, mileage, total payment… that’s not a typo, that’s an advertised deal. Manager made us feel like we were jerks for coming in for the special listed, and their sympathy/apology was very poor. Didn’t feel our time was respected and there was no remorse for their error. More

Print

I can honestly say this was the best car shopping experience I've ever had! Car shopping has never been quick for me (or for anyone really). I always want to do my research to get to a good price and experience I've ever had! Car shopping has never been quick for me (or for anyone really). I always want to do my research to get to a good price and understand the numbers before going in to save on time and Rusnak Audi helped me out! Upon arrival to test drive, John showed me the car that I hadn't even seen on the website as he knew based on what I was describing which one would be the best option. I knew I wasn't quite ready to buy at that very moment, but I came back the next week after my due diligence research and was ready to buy. I was able to do my credit app online and when I arrived the paperwork (and the car) were completely ready! In and out in an hour and now I have my dream car! Thank you to Ivan and John for making the experience so pleasant, smooth and to anyone looking for an Audi...go to Rusnak Pasadena. More

Print

Amazing staff to work with and very honest and reliable. Delivered my car right to me. Delivered my car right to me. More

Print

Excellent car buying experience at Rusnak Audi Pasadena. Great team of friendly and informative staff. Thank you all God bless Great team of friendly and informative staff. Thank you all God bless More

Print

Always a good experience working with the team here. I live in SF but prefer to do business with these guys instead. I live in SF but prefer to do business with these guys instead. More

Print