Ivan Lai

Dealership engaged in boarder line bait and switch tactics. They posted special for a car that was attractive and matched what other dealers in the area were offering. When we went in to claim the spe tactics. They posted special for a car that was attractive and matched what other dealers in the area were offering. When we went in to claim the special they sat us down and started showing us different numbers that were 10x the amount for the special. The manager claimed the special was a typo and that they would never sell a car for the price (that they listed on their website). The special had terms, cap cost, mileage, total payment… that’s not a typo, that’s an advertised deal. Manager made us feel like we were jerks for coming in for the special listed, and their sympathy/apology was very poor. Didn’t feel our time was respected and there was no remorse for their error. More

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I can honestly say this was the best car shopping experience I've ever had! Car shopping has never been quick for me (or for anyone really). I always want to do my research to get to a good price and experience I've ever had! Car shopping has never been quick for me (or for anyone really). I always want to do my research to get to a good price and understand the numbers before going in to save on time and Rusnak Audi helped me out! Upon arrival to test drive, John showed me the car that I hadn't even seen on the website as he knew based on what I was describing which one would be the best option. I knew I wasn't quite ready to buy at that very moment, but I came back the next week after my due diligence research and was ready to buy. I was able to do my credit app online and when I arrived the paperwork (and the car) were completely ready! In and out in an hour and now I have my dream car! Thank you to Ivan and John for making the experience so pleasant, smooth and to anyone looking for an Audi...go to Rusnak Pasadena. More

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Amazing staff to work with and very honest and reliable. Delivered my car right to me. Delivered my car right to me. More

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Excellent car buying experience at Rusnak Audi Pasadena. Great team of friendly and informative staff. Thank you all God bless Great team of friendly and informative staff. Thank you all God bless More

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Always a good experience working with the team here. I live in SF but prefer to do business with these guys instead. I live in SF but prefer to do business with these guys instead. More

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Great experience. 4th Audi. I went from a Sedan to an SUV and couldn’t be happier 4th Audi. I went from a Sedan to an SUV and couldn’t be happier More

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Great dealership! Adrian & Ivan were wonderful to work with and I ended up with the Audi Q5 that I most wanted at a fair price. They were very instrumental in educat Adrian & Ivan were wonderful to work with and I ended up with the Audi Q5 that I most wanted at a fair price. They were very instrumental in educating me about the different packages & options in the Audi. These two really took the time with me after a bad experience at another Audi dealer in my area. I drove an hour to purchase from Audi Pasadena. Adrian & Ivan represent this dealership well. I will definitely be doing more business with them! More

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Very Professional team. Mathew and Ivan were a great help and got me through the whole process quickly and easily. Love my car and look forward to using Rusnak Audi again in Mathew and Ivan were a great help and got me through the whole process quickly and easily. Love my car and look forward to using Rusnak Audi again in the future. More

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Great Sales Experience, New Audi Q8 Ivan provided a great price for an online request for a 2019 Audi Q8 Premium Plus. No haggling. No pressure. Aggressive price and it was better than c Ivan provided a great price for an online request for a 2019 Audi Q8 Premium Plus. No haggling. No pressure. Aggressive price and it was better than competitors within 100 miles. The deal was complete before I arrived at the dealership with a cashier's check. I was on my way in an hour or so. A very pleasant experience. Before I left, they walked me through the Audi MMI user experience and other features about the car. I cannot recommend Ivan and Rusnak more highly. Most dealers wanted me to come in to talk price and then haggle. More

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NEW CAR PURCHASE Excellent price and service. Ivan was very professional, courteous and straightforward. He made the process very easy at the best possible price. I wo Excellent price and service. Ivan was very professional, courteous and straightforward. He made the process very easy at the best possible price. I would definitely purchase another vehicle from Rusnak Pasadena Audi again. More

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