J Constantino 2025 Salesman of the Year | Page 57

nice suv, 2 breakdowns 2 weeks, Taylor's only help w/1 Thanks CarGurus for your services. Found the vechile on the internet, went to the dealership and looked at it and like it. The vechile had only been Thanks CarGurus for your services. Found the vechile on the internet, went to the dealership and looked at it and like it. The vechile had only been thru the service check and got an oil change, at the time I looked at it, it had not been detailed. Did not test drive it went on looks. I had to pay nearly 3000 over book price to purchase the vechile that would work for my family. The vechile looked great. When we were transferring vechiles the salesman told us to come back the next day and he would interduce us to the service crew and get us one free oil change and have the outfit detailed. Then told me how awsome of detailing job his son does and how great our new outfit would look. Went back the next day snowy conditions the salesman met me outside and said that a detailing probably wouldn't be good today, I agreed. I went inside to give the financing guy some paperwork when I was done the salesman met me on my way back through the store with a fast car wash coupon since they were unable to do the detailing and I drove there. I also asked the salesman about a noise, he told me it was the auto leveling system, thats what it sounds like he has one on his outfit and how great and smooth it drives and how it levels when you do towing. What do you know 3 days later the water pump goes out, contacted the salesman to see what to do since he sold me an extended warranty and he did not know how the warranty worked. So I was out of town the next day and my wife had to figure out how to get the kids to and from school. A complacation that could have been prevented if he would have known how the warranty they sell works. The warranty took care of 75 percent of it and TAM took care of the rest, they TAM tried to make me pay a deductible until I brought it to there attention that there was no deductible and then oh ya there is no deductible. That next weekend I was traveling so I contacted the salesman to see if I could leave the vechile there and have it detailed, he told me thats what the fast car wash coupon was for, i said no you promised me a detail, he said leave it and he would get it taken care of. Come on $15 car wash does not equal a $300 detail. I returned back that evening to a quickly washed outside and a shampoo job in the cargo area, and that's all. I was unimpressed with the job they had all day to clean it that's what I received. Of course was unable to reach my salesman. But after making a few calls, the xxx. Mgr called me and told me how great of condition this 11 year outfit was in. I agreed but the salesman promised me a detailing and that's all I was expecting. Then the xxx. mgr tells me how dirty my trade in was, which it was dirty, but that had nothing to do with what was promised to me. So the next Monday I called the service department to see how much it was going to cost me to have the inside detailing finished, and then they decided they would detail the inside for me but it was going to take 2 days, so once again I had to find a rental vehicle and drive 70 miles to have them detail it. Finally got it detailed, looks like it should awsome newly purchased vechile. Now the auto leveling suspension doesn't work, contracted the salesman, he knows nothing about the system or the extented warranty, was not friendly and no help. I love my vechile and once all the promises are met I will leave Taylor's Auto Max alone, you make a promise you honor it. Thanks Taylor's Auto Max for the over priced outfit, the stress, many miles and rental costs, and new used vechile on its second problem in less than 14 days. And jay, service after the sale is my priority, really? You are right I will never be pleased when you don't honor you promises, I know your a salesman, but do what you say and know what you sell. And jay maybe get to know your customers, I don't live on a farm. More

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Great Experience It was a great experience. We stopped in Saturday and talked with Jay. He called us back on Wednesday and had us come look at another car. We found It was a great experience. We stopped in Saturday and talked with Jay. He called us back on Wednesday and had us come look at another car. We found a great car. More

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"Amazing Service" I think Jay had me at hello and the warm hand shake. Completely honest about the vehicles on display and just the friendliest staff of people I ever m I think Jay had me at hello and the warm hand shake. Completely honest about the vehicles on display and just the friendliest staff of people I ever met. I never felt rushed or bullied into buying from Taylor's Auto Max and I would recommend Jay and his co-staff to anyone. I'm glad I got what I was looking for with out all the run around and jumping through hoops. Once again, amazing service!! Thanks Jay Constantino!! More

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Refreshing new car buying experience at Taylor's Auto Max Excellent buying experience right from the point of my initial contact to the point where the docs were signed and the car was delivered. 90% of my co Excellent buying experience right from the point of my initial contact to the point where the docs were signed and the car was delivered. 90% of my communication was via email and Josh Copeland always had an answer in a timely fashion. He had to take time off to get married, and in the interim he let me know that Jay Constantino would pick up the slack while he was out......and he sure did. Upon Josh's return I had all the particulars sorted (thanks to Jay's help) and followed through with the purchase of the car. I can't begin to express how refreshing and positive this buying experience was, people really do make the difference. Taylor's Auto Max had excellent pricing without haggling and their team, especially Josh and Jay, exceeded my expectations. More

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AWESOME!!! We pulled in and were greeted right away, taken to the car we were interested in and immediately took it for a test drive. Jay was very friendly and n We pulled in and were greeted right away, taken to the car we were interested in and immediately took it for a test drive. Jay was very friendly and never pressured us. He answered any and all questions. Everything was straight forward and to the point. By far the best car buying experience we've ever had. I would definitely recommend this salesman and dealership to anyone looking to buy a new car. Everyone was nice and worked hard to give us the best deal. Thank You! More

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Great Experience I went to Taylor's Auto Max with the intention of test-driving a few different brands of trucks, to compare the quality of each and decide on which to I went to Taylor's Auto Max with the intention of test-driving a few different brands of trucks, to compare the quality of each and decide on which to purchase. Taylor's had a great selection of used trucks, and they were able to set me up in a Dodge that was just right for me. More

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Fair price. Good experience. Fair list price for the vehicle I was looking for. Jay put me in the exact vehicle I walked in wanting to get. Pleasurable experience, no sales pressu Fair list price for the vehicle I was looking for. Jay put me in the exact vehicle I walked in wanting to get. Pleasurable experience, no sales pressure and took the time to show me what I was looking for in the price range that i wanted. Finance process was easy, and gave a decent price for the milleage and condition of my trade in. Definitely recommend Jay and Taylor's Auto Max to a friend. More

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Nissan and Taylors Rock! Everything was great, we love Nissans, this is our 3rd one and the one we traded in had 230,000 miles on it and it's still going strong. This was my H Everything was great, we love Nissans, this is our 3rd one and the one we traded in had 230,000 miles on it and it's still going strong. This was my Husband Brett's very first brand new vehicle so he is giddy ;-) Thank you from the Irvin's More

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