J.P. Farmer

Great service all around! ! From the time we arrived to driving the car off the lot, we were cared for. ! From the time we arrived to driving the car off the lot, we were cared for. More

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Great Dealership. They go out if their way to make you happy. I'm a customer for life now. They go out if their way to make you happy. I'm a customer for life now. More

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After mostly leasing cars for my entire life, this dealership experience was the best I ever had and I’m 75 years old!!!! dealership experience was the best I ever had and I’m 75 years old!!!! More

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All departments are great to work with. We've purchased several vehicles and serviced them all here, plus a little Solstice I had previously. Mike Greenwald in the service department is gre We've purchased several vehicles and serviced them all here, plus a little Solstice I had previously. Mike Greenwald in the service department is great. More

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Lafontaine Buick GMC Highland is an impressive operation, but what truly stands out is the exceptional level of service I received. From the sales team to repair and car loan service, everyone was profession but what truly stands out is the exceptional level of service I received. From the sales team to repair and car loan service, everyone was professional, attentive, and genuinely committed to doing things right. This dealership went above and beyond to ensure my vehicle was taken care of properly. In my 59 years, I have never experienced service at this level. Thank you Lafontaine Buic GMC for setting the standard for excellence. More

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Would give zero stars if that were possible. Went to this dealership in September 2020. Wanted a later-model car that would be dependable and inexpensive, was bait-and-switched into a 2014 Buck Encore. With dealership in September 2020. Wanted a later-model car that would be dependable and inexpensive, was bait-and-switched into a 2014 Buck Encore. Within two weeks of purchase it was leaking coolant. Brought the car into the dealership, they assured me that everything would be taken care of as it was in the thirty day window. After having my car for three days, they sent me a text to know it was ready, no communication in the meantime. They ended up replacing a vacuum hose. Fast forward two days later and the vehicle is STILL leaking coolant. My local dealer said it had three problems (water pump, turbo oil line, the third I cannot recall). With the warranty it cost $1300 to repair. Fast forward two months. My belt gets caught and disintegrates due to an oil leak somewhere in the engine which ends up being due to a bad valve cover gasket. Three weeks later I am told that the alternator is overcharging the battery. LaFontaine sold me a car with more issues than I have made payments so far. They have made no attempts contact me (save for one, where they called and did not bother to leave a message) and do not care what happens after you leave their dealership. They ought to be ashamed of themselves for allowing this kind of behavior to continue. More

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Found a car I wanted on their lot. Checked it out, test drove it. Ran though numbers and the salesman had my credit run after filling out a credit app. Let him know, yep let’s go with X payment for X amoun drove it. Ran though numbers and the salesman had my credit run after filling out a credit app. Let him know, yep let’s go with X payment for X amount at about 3pm that day. Wake up the next morning to a text from the salesman “Good morning! Ran into another snag. One of the other sales guys here wrote up a deal on the CT6 last night. Do you want me to e-mail you what we currently have available?”. They sold the car 2.5 hours after I said let’s do it! Very disappointing especially after a hard pull on my credit. Stay away! More

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Terrible customer experience I scheduled a test drive for a Chevy Equinox that My daughter was looking to purchase. I followed up the day before to ensure that I would be test dr I scheduled a test drive for a Chevy Equinox that My daughter was looking to purchase. I followed up the day before to ensure that I would be test driving the specific my daughter wanted. When we arrived at the dealership after a one hour drive, the salesman notified us that they no longer had that vehicle. They did, however, have several other similar vehicles......for $4,000 more. After looking for other vehicles for about 45 minutes, I asked to see the manager. The Sales Manager offered to take some money off the more expensive vehicles, but they still did not fall within my daughters budget. He offered to continue to look for vehicles and get back with me the next week. He never did. I called Dales Manager several times and left messages, but he never returned my call. I called the salesman several times and left messages, but he never returned my call. I emailed the person who schedule me the test drive, but she never replied. I then emailed the General Manager, after he sent me an email thanking me for coming in and test driving a car, but once again, he never replied. Very poor customer service from top to bottom at this place...at least in the pre-owner vehicle department. The General Manager, Sales Manager and Salesman all failed horribly. More

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There’s joy in buying a used car This is my second purchase from LaFontaine. My salesman notified me when a car of exceptional quality arrived. JP Farmer has the car ready for my test This is my second purchase from LaFontaine. My salesman notified me when a car of exceptional quality arrived. JP Farmer has the car ready for my test drive when I arrived. While we had lunch in the Bistro he worked on the details. We settled on the price traded in our Buick lease and drove Home happy. What could be better. More

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All Around Excellent Experience JP Farmer was wonderful to work with. He helped us pick out just the right vehicle and made sure we got the very best deal possible. We will recomme JP Farmer was wonderful to work with. He helped us pick out just the right vehicle and made sure we got the very best deal possible. We will recommend JP Farmer and Lafontaine to anyone looking for a new or used vehicle in the future! More

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